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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Very good jacket, especially for the price. Jacket and liner is well made. I wear XL and ordered the XL and it is a perfect fit. Great service and shipping time.
Great jacket, fits perfect. Ordered Med fits like a glove. Dennis from Kansas land of Oz.
I recently purchased this jacket. After reading all the reviews I was still a little leary. Im 6'4 with long arms,so finding a jacket to fit,especially online is difficult. Who wants to go through the hassle of returning until you get one that fits. I ordered an extra large.. Im never returning it. the fit is PERFECT!!! I love it...
I love it. Fits great. Warm. Thick. Great price. Much cooler than the picture!
Beautiful, well made, heavy duty jacket. Great price for a quality product. My son loves this jacket.
I am 5'10" and weigh about 190 pounds. My chest is a 44-45. I ordered the XL and it fit just right. Shipping was great (as usual). I compared the quality with similar jackets at the HD dealer nearby, and I would have had to pay at least $399 to get the same quality. I'll continue to buy all my leather gear at Leather Up.
I recommend this jacket. The leather will take a day or two to loosen up; it's a tough jacket. Rode with just a shirt underneath and was comfortable into the 50s with the liner in. Inside pockets are deep. Has expansion panels in the back for shoulders, so it's a comfortable riding jacket. I'm a 46 chest/38 waist and ordered the 2X jacket and it fits very well. It's a little roomy in the waist area and looks like it could go around a 42 waist without trouble. However, I had no draft issues while riding.
I have shopped for a nice leather motorcycle jacket for over a year. Half of the jackets did not fit well and I did not like the style of the remaining half that I tried on. This is a well made classy jacket that can be worn out on the town and on the bike. The fit is good, the sleeves are an inch too long for me, but I love wearing this jacket. The liner is thin, too soon to tell how warm it will be during the winter in upstate NY. I have the XL and I am 5"11, 200#, somewhat athletic build. If you are uncertain about this jacket, get it and save a lot of money and enjoy a very nice leather jacket. It is worth twice as much.
I was a little hesitant about buying this jacket due to the low price.Let me tell you this is a great high quality product.It's a great fit.It's a heavy leather jacket and it will kept you very warm in your fall and winter rides.It has a zip out linner so you want get to warm in the fall mountain or anywhere rides.Buy it you won't be sorry you did.The picture does not due this leather jacket justice.When I'm a customer for life.Great company and great customer service.
Can't believe the quality of this jacket for the price paid. Excellent leather, fits perfectly, and great value. Will look to Leatherup again for the next purchase for myself or gift.
Thanks again.
Extremely pleased with this jacket. Love the overall simplicity of the design, a true classic racer style. Very impressed with the quality for such a great price. Time will tell the durability of it. I am 5'8", 155lbs and I had to return a medium for a small, fits 100% perfect. Great customer service from Leather Up! Thanks!
My son absolutely love this jacket. Excellent craftsmanship and classic design The only thing that needs to be improve is a leather loop for the hanger. Jacket is pretty heavy so loop broke the same day. I installed a heavy duty chain for hanging. Overall an awesome buy. Shipping was lightning fast even during holiday season. Thank you leather up!!!
I read the reviews and kept in mind that some places have employees give false reviews. What else do consumers have to go by? I bought the jacket and couldn't believe that this fantastic quality jacket cost so little! It's well made, looks durable, and looks great on me. The jacket is a little big, but I'll work with it. Shipping was fast too.
I'm amazed at how thick and high quality this is...didn't expect it to be this good for the price....and as long as I wear a shirt under it and stay away from only buttoning the top while wearing a dew rag, no one will mistake me for a gay slim shady
Excellent jacket! Quality and price far exceeded my expectations! All this and fast free shipping! Thank you so much for a great product!
Bought this jacket because I wanted just a straight up plain jane riding jacket without all the pockets or zipper vents or funky designs on the back. Well, this jacket fits the bill perfectly! Its very soft and not all stiff as a board. It has the two outer hand pockets and two inner pockets that are very deep and useful. Its a heavy jacket (not flimsy) and with the liner in, its both very comfortable and warm to wear. I've worn it in 45 degree weather on my bike and stayed plenty warm. I'm 5'10" and 215, with a slight stomach, and the XL fits me perfectly with the liner in and I have plenty of room - not real tight or binding. Could very easy fit a hoodie underneath. The price for this jacket is outstanding, especially for all the jacket your getting, its thick leather and not thin crappy feeling stuff. Very sturdy jacket and the zipper on the front is very sturdy, its not going to break anytime soon! The arm zippers are the same type - sturdy and heavy duty. The collar is very comfortable as well, doesn't rub or irritate the crap out of you, you won't know its there. If your looking for just a great riding jacket without all the flash - get this jacket - you won't be sorry! This is a great jacket for the price and LeatherUp did a great job on it and shipping it fast to me. You can't beat LeatherUp for the price and quality products!
Excellent jacket exceeded my expectations.
I bought a large because that's what I buy and it fit perfect.
I don't know how they sell this jacket for 80 bucks!
June 2014 Terrebonne,Or Mike Y bought this jacket the same time i bought the element classic pants and they match very closely in style rode with this jacket in 40 degree weather with just a t shirt as an under garment and stayed warm the whole time thanks for good leather gear at a really fair price I would recommend you to anyone .
It fits a bit snug but thats o.k., better than being too loose. What a difference the face shield makes and the retractable sun visor is great. All this at a great price too and the shipping was fast. Great work everyone!!!!!
the dual visor great because u don't worry about sunshades and when it get's dark just side the inside one up.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

