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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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After reading all the great reviews I ordered this jacket. It is a nice quality jacket. One thing to note is that the outside pockets do not zip. Being a motorcycle rider this is an issue as I like to put stuff in my pockets but if there is not zipper it almost always flies out on the road. Not a big deal as the jacket was at a great price, but I thought I would note that. I ordered an XL and probably could have gotten by with an L, but I wear my vest over it regardless so it is not an issue. I am looking forward to many years of great service from this jacket. For the $79, it is a great deal.
I have distressed mine to help it wear in quicker. Rubbing alcohol, water, a wire brush, etc and it feels like I have worn it for year already but just wore it for the first time yesterday. If you are on the fence, get it. And, the line with the arms too is cool, although I never use liners, it does not get cold enough in SoCal.
I love this jacket! I am suprised at the quality of this jacket for the price. I highly recommend it. It fits just right. I will DEFINATELY buy from leather up again!
Great Quality, nice zip up liner, jacket is heavy duty but light, weighs about 6lb. I put in it the dryer with the heat turned off for 3 hours and it loosened right up, would definetly reccomend this jacker
Let me tell you fits nice looks great on me I thought I would never say this but I can't wait for the fall season to wear this with some nice jeans and a white shirt .it is a bang for the buck and real good leather they got this one right
great jacket good price im 220 and 5-9 got the xxl it fit good love this jacket would buy from leatherup again
The receiver of this jacket was shocked at how nice it was especially for the price. The price does not reflect the high quality. He couldn't wait to show it off and tell everyone how much he paid for it. The leather was already softer then expected and he could not have been happier. Me too.
FIRST OF ALL WHEN A LEATHER JACKET DROPS IN PRICE FROM $200 TO $80 , YOU GOTTA BE THINKING NO WAY ! THIS IS A PLEATHER JACKET ! BUT MAN ITS A GOOD HEAVY LEATHER... MADE VERY WELL ! IM A 2XL I WEIGH 240 - 6'4 ....THIS JACKET FITS SWEETLY ! YOU CANNOT BEAT THIS JACKET FOR THE PRICE AND QUALITY NO LIE .....
Good quality jacket for the price. Would recommend, clean look. I'm 6'1" and 195lbs. XL is what I bought and fits well.
Very high quality - especially for the price. This isn't "department store leather" it's very substantial and compares quite favorably with a $500 Vanson that I used to own. I will say that unlike some folks I found if anything it ran a teeny bit large at the shoulders and waist, perfect at the sleeves. I don't mind that as it will allow wearing something under when its colder. The only thing I'd add is that I would've liked to see some waist-cinching method such as velrcro and leather. But there's no way you could match or beat the quality for this price!
Great jacket i,m 6'2" 285 and it fitts like a glove great price
Very nice jacket at a price that is unreal. The liner actually extends all the way down the sleeves which is unusual in jackets costing five times as much. Sturdy leather. No joke jacket.
Very happy with the jacket, and for the price unbeatable quality and heavy worth every penny
Just received my Racer Leather Jacket. I ordered a XL as I am 6' & 212 lbs. and am extremely pleased it fits like a glove. The leather is thick/heavy but looks sharp on. I am very pleased with the product and fit, plus the price is an added bonus. I can't wait for cooler weather to put it into the wind!
Very satisfied,you cannot go wrong,make the right choice leatherup .com.
I am highly pleased with the quality of this jacket. It could easily cost twice as much ! I have since bought three more as Christmas presents.
Just recieved my jacket today and "I AM HAPPY" I don't usualy comment on things I buy, BUT I GOTTA TELL YA THIS WAS A GOOD BUY!!! I was a little worried because of 2 things...1)The guy without the shirt "modeling" the jacket. & 2) The PRICE. I thought I would prolly find somthing I didn't like about it...But thats not the case..Nice THICK, WELL MADE jacket that fits PERFECT! I got an XL I'm 5'7" & 200 lbs. and this is the kinda jacket that I'll be keeping for a long time! I don't ride a bike but feel as though this jacket can fit in pretty much anywhere. Thanks much and also I got my jacket exactly 6 days after ordering, from LA to Boston with a weekend...not bad at all. Thank you.
The leather is nice and heavy. I'm a large ordered large and it fit right. Overall I am very impressed with the quality especially for the price.
I am extremely satified with this product.I ordered a L,which is a 42, which is what I wear,fit was perfect.Sleeves are long(as I am 6'4").Nice heavy leather.Zip out lining a nice feature.Everything I have purchaed fron Xelement has been great quality...will purchase more...shipping was very fast also...thank you..
Great looking Jacket, heavy leather and I like the zip out lining and two inside pockets. Ordered a L and it fits perfect. Sleeves are correct length and plenty of room in shoulders. Can't beat the price and delivery was fast.
nice jacket, the real test will be to see how long it lasts
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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