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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Great helmet! Sizes correctly. Can wear glasses with helmet. Sun shield is great addition!
good fitting protection - like the face guard - good in colder and windy weather. Makes it a lot warmer.
we had issues with the ordering part of this as we ordered a XL and a Med.
We recived 2-XL helmets we used the sizing chart and my XL was too small and we had issues with the ordering dept. on returning and exchanging both of the helmets.. I had to reorder mine in a XXL and it is still I little tight.
I wanted to order a Hyper Charger from this company but I am having second thoughts. We do like the helmets but I don't believe I would order a helmet in the future without trying it on first...
very nice and well worth the money. I love the dual sheilds and the helmet is light weight too... highly recomend.
Received my Hawk Flat Black Dual Visor Open Face helmet promptly. I'm a new rider so this is my first foray into helmets. I gotta say, I am very happy with the helmet, the price and the ordering process at Leatherup. com.All of my motorcyle experienced friends have been impressed with the helmet and the price. One has even decided she wants to buy a blue one. I would highly recommend the Hawk helmet and Leatherup.com for all your motorcycle needs.
Did not like the fit. I'm use to a half helmet and the cheek pads seemed too tight and uncomfortable. Also, the appearance was like a star wars storm trooper bubble head helmet. I returned the helmet for a credit and will buy a different product.
followed the size chart, helment size was dead on. Great helemet for Falll kept the cold off your face have been riding in wheather of 30 to 40 degrees and have been warm . the sun sheild is great during the day'
I like the helmet. My only complaint is it runs small (for me anyway). My head measures 24 in. so I ordered the X-large. It was too tight so I exchanged it for the 2XL & it is still tight on my forehead.
Larry from Ohio
Great helmet for the price. Just what I expected. The sun visor works easily and the fit is just right.
Comfortable. I ordered XL as measurement was right on line according to guidelines and fit is perfect. Nice to clean bugs off visor not get hit in face. You will most likely want to order quick connect for chin strap. Good customer service.
Great Helmet at a great price. I like the inner dark visor for the days when the sun comes out then goes behind the clouds. Very easy to slide it up and down.
Helmet fits good, padding seems cheaply made compared to HJC helmet I have and after 1month of use the tinted visor is being scratched by something when retracted up into the helmet making a small 1/2" square area in the top middle of the visor have perfectly vertical scratches and is annoying. Guess sunglasses are in the future.
I thought I would give this helmet a try, Turns out I wear this helmet more than any other I own. Perfect for the guy or gal that does'nt mind a little wind in there face. Light weight but very strong. The fit was perfect, quality is great and the air circulation vents actually work. I really like this helmet. Its a must buy. Thank s again Leatherup!
Great Helmet. I needed something for Winter but don't like the full face ones. This keeps my face dry, the top cooling vent closes water tight. And with the built in shade visor, I have automatic sun glass' for the occasional moments in Oregon when we actually see sunlight in the rainy season. And I mean it rains here. Put this together with a rain suit and you cab get a few days of riding in before it freezes up!! Enjoy
I wear glasses and was looking for a helmet that would work with them and this one is just the ticket. Peripheral vision is excellent and the visor works well with a small amount of air movement at your chin. I would recommend this helmet to anyone looking for a face covering that allows vision to see your gauges when they are mounted on the fuel tank without having to look down with your head, you're able to see them with a glance of your eyes. Good job Hawk and Leatherup.
Nice Helmet. It arrived quickly after I ordered it. I did measure my head before ordering the helmet and it fit fine out of the box. I enjoy the dual visor and the ease in putting up the dark visor. Thanks Leatherup for another great item!!
Thisi is my second one of these and I really like it, but this one is pretty tight. I'm going to shave a tiny amount of the hard foam off the forehead area and it should be perfect. I ordered the same size as my other one, but it's pushing the buttons that hold the rear pad into the back of my head. It felt right when I tried it on, it was only after wearing it for a full day that I noticed it was too tight.
Excellent helmet, I like the drop down sun visor! Helmet as advertised!
Nice helmet for the money. Fits well and really like the slide down shade.
Purchased the helmet as I needed one with the built in sun shade as wearing sunglasses under a helmet is very uncomfortable. This helmet is GR8 !! Fits & looks very good and at a price well under other brands this helmet cannot be beat !
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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