Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
this is a very heavy jacket could do curls with this jacket it's that heavy! excellent quality would buy again can't think of anything bad to say excellent product
Vest runs a little small, but I like to use vest extenders. It is lightweight which is what I wanted for summer riding.
Good airflow, comfortable and seems solidly built. Elbow / shoulder protection is reasonable; spine, could use enhancement but overall I feel less exposed.
Best to have a sense of humor about the caveat ... Milwaukee Leather liner was 'Made in Pakistan'.
High quality leather vest, my wife loves it. Thank you!
Love the fit. Strings on the sides broke after just a few days but changing them out anyway for colored ones.
I was a bit concerned about the fit as my feet are wide, but I find the boots are comfortable.
Stylish, tough shirt in protected denim.
Great summer/city alternative to leather.
I really like the jacket .It is perfect its cool enough to wear when riding by taking the liner out and warm enough on cooler days I also like the fact that it doesn't weigh a ton like my old leather.great buy
Very clever design, quick and efficient. The boots are strong in design for good wear and very comfortable.
This is a great jacket. It's well made, true to size, and when you take out the zip-in liner, it's very comfortable to wear even on the hottest days. A great value.
I bought this for me fiance to replace his very old leather jacket that was too small this season. I was a bit nervous as he's a seasoned Harley man for many years and particular about his gear. But he Loved it!
Got these for my husband and he likes the way they fit. If we could only get the bike outta the shop! Lol
Just came across this while looking for Army motorcycle helmets. I wear it every time I ride now and get compliments. Thanks again!
This is such a great jacket. The fit and cut is very feminine and flattering. The venting zippers allow for cool air to flow through, and the reflective piping is a nice touch. I just might get the purple one too!
Very nice helmet! Well made and vented. The only thing that would have made it better is a quick release.
This item arrived in a timely manner and is what I expected. As a Vietnam Veteran, I really wish they were made in the United States by veterans. I will be glad to pay more if it was!
what I expected.. good quality, well manufactured, but I had to modify them to fit my needs and I feel they will work out great.. for the price, I have never gone wrong with LeatherUp.com...
Light, comfy, nice quality patches, dual pockets. A good value
Best purchase I've ever made. Fits perfect and you can't even tell the armor pads are in. Looks like a regular shirt and has tons of extras I didn't even know were there. There are loops for attaching to a belt and hidden compartments for concealed carry. Absolutely love this shirt and plan to buy others. You won't be disappointed.
These glove fit well and are very comfortable. I bought them as backup summer gloves because they are ventilated. They are not as ventilated as my other pair but are still a good glove for summer riding and possibly good for cooler weather. The re-enforced knuckles are are a plus and the padded grip reduces my hand fatigue.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

