Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Jay N.
Argentina
1 review
0 helpful votes
Follow Jay N.
Unfollow Jay N.
Share Review
Report Review

Great Helmet
October 10, 2019

This is the first legitimate full face helmet I've ever bought, and I don't know why I waited so long. The ventilation is fantastic, vision is great, and the fit is incredible. The helmet is quiet, yet I can still hear what I need to hear. And last but certainly not least, the helmet looks super cool!

Date of experience: October 10, 2019
Nick X.
Argentina
1 review
0 helpful votes
Follow Nick X.
Unfollow Nick X.
Share Review
Report Review

Motley tube
October 10, 2019

It feels like it won't do anything but in cool temp's it helps a lot. Keeps the wind down and helps keep you warmer.

Date of experience: October 10, 2019
Jack Y.
Argentina
1 review
0 helpful votes
Follow Jack Y.
Unfollow Jack Y.
Share Review
Report Review

Runs small
October 10, 2019

The quality and look of this jacket are great! Get a size up though since it runs small

Date of experience: October 10, 2019
Sarah G.
Argentina
1 review
0 helpful votes
Follow Sarah G.
Unfollow Sarah G.
Share Review
Report Review

Husband loves them.
October 10, 2019

My husband loves the boots and jacket. I worried the sleeves would be too short but I went with the size chart recommendation and the fit is perfect.

Date of experience: October 10, 2019
Brian Z.
Argentina
1 review
0 helpful votes
Follow Brian Z.
Unfollow Brian Z.
Share Review
Report Review

Great price great jacket
October 10, 2019

I am very pleased with the quality of this jacket.

Date of experience: October 10, 2019
David O.
Argentina
1 review
0 helpful votes
Follow David O.
Unfollow David O.
Share Review
Report Review

Great jacket
October 10, 2019

Lightweight and comfortable, breathes well with vents open, very happy with my purchase and it looks great...

Date of experience: October 10, 2019
Mike A.
Argentina
1 review
0 helpful votes
Follow Mike A.
Unfollow Mike A.
Share Review
Report Review

Good helmet
October 10, 2019

I was looking for a helmet like this all over the internet. found it at this company. it is a well made helmet and the graphics are A1. I am very happy. thanx.

Date of experience: October 10, 2019
Dorothy H.
Argentina
1 review
0 helpful votes
Follow Dorothy H.
Unfollow Dorothy H.
Share Review
Report Review

Nice vest
October 10, 2019

The vest is nice. Somehow my shipment was lost in KY. The service department sent out a replacement vest once they confirmed the first one missing. Leatherup customer service rocks. Thank you

Date of experience: October 10, 2019
Donna O.
Argentina
1 review
0 helpful votes
Follow Donna O.
Unfollow Donna O.
Share Review
Report Review

Excellent hot weather jacket
October 10, 2019

Nice jacket, vents well, sturdy zippers. If I can offer an observation based on photos others took of me on my HD....It does look a bit to "sporty" as a jacket style, when riding my HD. The Joe Rocket logos don't seem to be removable. Finally...best price here and fast delivery.

Date of experience: October 10, 2019
David K.
Argentina
1 review
0 helpful votes
Follow David K.
Unfollow David K.
Share Review
Report Review

Trunk bag
October 10, 2019

This trunk bag is much better quality than I expected. And with the online 10% discount it was the best deal I could find. Free shipping arrived super fast. I'm completely happy and ready to hit the road! Thanks.

Date of experience: October 10, 2019
Rebecca M.
Argentina
1 review
0 helpful votes
Follow Rebecca M.
Unfollow Rebecca M.
Share Review
Report Review

Great jacket
October 10, 2019

I bought this for my wife. Size chat was fairly accurate. Fits well, and well proportioned. Good, thick material compared to other textile jackets I've purchased. Lots of armor. Noticed one small imperfection on the stitching on the back of the jacket, and the neck area is a bit stiff. Nearly perfect otherwise.

Date of experience: October 10, 2019
Sharon B.
Argentina
1 review
0 helpful votes
Follow Sharon B.
Unfollow Sharon B.
Share Review
Report Review

Milwaukee
October 10, 2019

They must have found a guy a big gut and skinny thighs to build around. No big deal, an extra hole in the belt and cinch up the laced back strap as far as it could go... and they finally fit. Very soft, but fairly heavy leather. Removable liners are nice but they only go from the waist to the knee. Zippers and snaps appear to be hefty and of good quality. Only worn them once or twice so no longevity report. I love how web retailers wait a whole 2 weeks before asking your impression!

Date of experience: October 10, 2019
Lisa L.
Argentina
1 review
0 helpful votes
Follow Lisa L.
Unfollow Lisa L.
Share Review
Report Review

Great Jacket
October 10, 2019

It's a little heavier and keeps you warm and the wind out.

Date of experience: October 10, 2019
Andrew N.
Argentina
1 review
0 helpful votes
Follow Andrew N.
Unfollow Andrew N.
Share Review
Report Review

helmet
October 10, 2019

will like the pull down visor. just wish would have come down a little lower

Date of experience: October 10, 2019
Jim L.
Argentina
1 review
0 helpful votes
Follow Jim L.
Unfollow Jim L.
Share Review
Report Review

Good Buy
October 10, 2019

Have had it for just a short time, but very happy with the quality of the leather and sewing. Guessing it will be with me a good while.

Date of experience: October 10, 2019
Laura B.
Argentina
1 review
0 helpful votes
Follow Laura B.
Unfollow Laura B.
Share Review
Report Review

outstanding customer service
October 10, 2019

And great product! Thanks to Shelly from customer service for going above and beyond to make sure my exchange was taken care of and that I got a pair that fit properly! I'm very pleased with the product and service I received!

Date of experience: October 10, 2019
Joseph Z.
Argentina
1 review
0 helpful votes
Follow Joseph Z.
Unfollow Joseph Z.
Share Review
Report Review

Good Buy
October 10, 2019

Good weighted leather, stitching is good, very pleased with the price point.

Date of experience: October 10, 2019
Robert X.
Argentina
1 review
0 helpful votes
Follow Robert X.
Unfollow Robert X.
Share Review
Report Review

Good boots.
October 10, 2019

I bought four pairs so far. One was for the wife. Great quality and durable. New arrivals are a good deal. The prices seem to go higher as time goes by. But still worth it. Sizes are accurate too. I'm a size 8 but some boots that I like start at 9. Shipping is fairly fast.

Date of experience: October 10, 2019
Eric H.
Argentina
1 review
0 helpful votes
Follow Eric H.
Unfollow Eric H.
Share Review
Report Review

Great in the heat!
October 10, 2019

I recently wore mine for two days in the Texas heat. I was taking the Harley Davidson riding academy training. The students that were wearing full helmets said they were hot and uncomfortable. However for the instructor, another student and myself we were comfortable with our half helmets. Another advantage of my helmet was being able to clearly hear the riding coach during different maneuvers we were instructed to perform.
The stitching on the flaps and the chin strap are tight and strong. The quality of my helmet compared to my fellow student's half helmet is much better and the price is considerably less.
Overall, this is great little helmet for the money. I highly recommend it.

Date of experience: October 10, 2019
Melissa K.
Argentina
2 reviews
0 helpful votes
Follow Melissa K.
Unfollow Melissa K.
Share Review
Report Review

Wonderful
October 10, 2019

I got these for my 07 Honda Shadow Spirit 750. They fit exactly like I wanted and needed them to. And they look awesome. Which is hard to find for a bike so small.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States