Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is the first legitimate full face helmet I've ever bought, and I don't know why I waited so long. The ventilation is fantastic, vision is great, and the fit is incredible. The helmet is quiet, yet I can still hear what I need to hear. And last but certainly not least, the helmet looks super cool!
It feels like it won't do anything but in cool temp's it helps a lot. Keeps the wind down and helps keep you warmer.
The quality and look of this jacket are great! Get a size up though since it runs small
My husband loves the boots and jacket. I worried the sleeves would be too short but I went with the size chart recommendation and the fit is perfect.
I am very pleased with the quality of this jacket.
Lightweight and comfortable, breathes well with vents open, very happy with my purchase and it looks great...
I was looking for a helmet like this all over the internet. found it at this company. it is a well made helmet and the graphics are A1. I am very happy. thanx.
The vest is nice. Somehow my shipment was lost in KY. The service department sent out a replacement vest once they confirmed the first one missing. Leatherup customer service rocks. Thank you
Nice jacket, vents well, sturdy zippers. If I can offer an observation based on photos others took of me on my HD....It does look a bit to "sporty" as a jacket style, when riding my HD. The Joe Rocket logos don't seem to be removable. Finally...best price here and fast delivery.
This trunk bag is much better quality than I expected. And with the online 10% discount it was the best deal I could find. Free shipping arrived super fast. I'm completely happy and ready to hit the road! Thanks.
I bought this for my wife. Size chat was fairly accurate. Fits well, and well proportioned. Good, thick material compared to other textile jackets I've purchased. Lots of armor. Noticed one small imperfection on the stitching on the back of the jacket, and the neck area is a bit stiff. Nearly perfect otherwise.
They must have found a guy a big gut and skinny thighs to build around. No big deal, an extra hole in the belt and cinch up the laced back strap as far as it could go... and they finally fit. Very soft, but fairly heavy leather. Removable liners are nice but they only go from the waist to the knee. Zippers and snaps appear to be hefty and of good quality. Only worn them once or twice so no longevity report. I love how web retailers wait a whole 2 weeks before asking your impression!
It's a little heavier and keeps you warm and the wind out.
will like the pull down visor. just wish would have come down a little lower
Have had it for just a short time, but very happy with the quality of the leather and sewing. Guessing it will be with me a good while.
And great product! Thanks to Shelly from customer service for going above and beyond to make sure my exchange was taken care of and that I got a pair that fit properly! I'm very pleased with the product and service I received!
Good weighted leather, stitching is good, very pleased with the price point.
I bought four pairs so far. One was for the wife. Great quality and durable. New arrivals are a good deal. The prices seem to go higher as time goes by. But still worth it. Sizes are accurate too. I'm a size 8 but some boots that I like start at 9. Shipping is fairly fast.
I recently wore mine for two days in the Texas heat. I was taking the Harley Davidson riding academy training. The students that were wearing full helmets said they were hot and uncomfortable. However for the instructor, another student and myself we were comfortable with our half helmets. Another advantage of my helmet was being able to clearly hear the riding coach during different maneuvers we were instructed to perform.
The stitching on the flaps and the chin strap are tight and strong. The quality of my helmet compared to my fellow student's half helmet is much better and the price is considerably less.
Overall, this is great little helmet for the money. I highly recommend it.
I got these for my 07 Honda Shadow Spirit 750. They fit exactly like I wanted and needed them to. And they look awesome. Which is hard to find for a bike so small.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

