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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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What a great vest. Priced well below what they should be asking.
Bought a pair in 2013,and again in 2016,I live less than 2miles from work,so I walk, and I only ever bother with one pair of boots at a time,so 5 days a week,4 miles in travel plus whatever I wrack up at work/stores/etc, and whatever random amount of walking about on my days off, and these boots last through three years of it. Only problems I have towards the end is bald tread,and a couple seams up by the toes popping,and a few lost teeth on the first pair's right boot zipper, well worth the cash. These are the ONLY boots I'll buy anymore
It is a nice jacket, it would be 5 star if it was leather.
Very convenient for ride the motorcycle with wind and rain
I ordered one size larger than normal and it fits great
My only complaint is that the velcro fasteners could be placed a bit closer together. If you have a very thin neck then it will not fit snuggly.
Great fit and light. Great service on site and fast shipment.
the vest arrived exactly when i was told it would and fits me perfectly for my long summer rides
This is a well-made, heavy-duty vest. It is made of sturdy, motorcycle-riding leather, not Italian glove leather. They run very small. Since I have experience with this brand, I ordered a 5 X, although I normally wear an "American" 3 X. It fits perfectly - I am pleased.
Jacket looks and feels like a quality piece. Fit is a bit tight across the shoulders, but not so tight as to be uncomfortable or to require a larger size. It's not going to get much use until fall, so I can't comment on durability yet.
Great leather work. I reside in a wheelchair and it's easy for my wife to get it on in the morning and off at night, The embroidery is stunning. I get compliments from most I meet. Good job.
Shipping was very fast.I have only had the jacket for a week so iI dont know how it will wear but it fits well and looks great.
Great fit. Great leather for protection. Love the removable liner and the venting.
Helmet fits great, is very comfortable and meets my needs.
Shipping was a hassle, was supposed to shop within 24 or 48 hours but want shipped for almost two weeks.
This is a excellent helmet for the bucks. I recommend this
It's a beautiful bag, spacious, and convenient. The strapping method is a process, and a big downfall for backrest. I have a 2008 Suzuki Boulevard, and couldn't strap it down by myself.
I loved the look of these boots. Unfortunately, they didn't fit for me. The foot was too "bulky" and could get a snug ankle fit. However, they were well mad and would be really warm this winter.
i am very impressed with the quality of the vest.I am happy with my purchase
Outstanding product. My daughter loves it. Fit well and good quality.
Very nice vest. I picked the vest over a jacket so it wouldn't be too hot while riding. I like it and my wife likes that it keeps me a bit more safe.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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