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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Bitten by the riding bug, my 22 year old asked for black motorcycle boots. They're comfortable, waterproof and tough! She loves them!
Fits well, good quality soft leather, arrived right on time. Excellent value. I did chuckle at the USA Leather label right over the Made In China tag. But I would definitely recommend.
Excellent service and fast delivery. Everything I ordered fit great and was quality made.
Just received my order and first impressions are that it is a good value.
January is not a great time to ride in Minnesota so have not had a chance to wear it on the bike yet. Fit and quality seem good. I'm 5'11, 180lbs and large fits fine. Rating is 4 because I don't know how it will hold up as a daily commuter jacket.
Love the jacket. Real Leather, Heavy thick it will keep you warm. It has a removable liner. Nice large pockets. The jacket is definitely a ladies cut it shows off your waistline. Great buy for the price. Only problem was the sizing. I did all of my measurements by the size charts and the jacket was very large in the shoulders. I sent back to exchange for a smaller size.
I received this helmet in a timely fashion. I ordered a size Medium one size up from what the size chart suggested. My head measured 22" (within the Small size) but the last time I ordered a small half helmet a few years ago it was too tight and caused me to have headaches. This size was perfect for me and very comfortable. The color matches my bike perfectly!
Fits great. Service is very good. Great experience
I like the idea of the special offers and discounts.
Fits well. Quality seems good. Little heavy than I expected but should be ok with mesh lining... Great price...
Great fit , durable and look good , I some mods on the pants but it was for making them match what I already had ,. Thanks Leather Up for the great price .
Leather Hound
I bought a pair of boots for my wife and she just loves them. I think they are made with quality stitching and leather.
Excellent quality for the price. Comfortable and thought out. With all the vents and other adjustments. Using in the winter now. Hope it works as good in the summer.
THE gloves I received are fantastic. The leather coat unfortunately I will be returning, only to get it exchanged. I just ordered the wrong size, I love it.
Very pleased with this purchase. I love the built in armor. Very comfortable when riding. Overall, very pleased.
I bought for those knee chilling day and they work great. I did 90 miles in less than 32° last week.
I love my motorcycle jacket. Great quality, great fit and most of all great price.
My son gifted me the biker jacket for Christmas. I loved it so much that I purchased the pink leather hipster for my self. I am very pleased with my purchase. Fits perfectly, delivered timely, excellent price. No complaints.
originally I bought the wrong size, so after exchange with right size he loves it, good quality, fits good. Very Happy
Just received the jacket and took a quick 50 mile trip - so far this jacket is great. This is a high quality heavy leather jacket. YKK Zips - quality snaps - removable liner. Just quick fyi the liner is not a full liner - it is a vest liner. This would not cause me issue except for the fact that the sleeves have a liner that is not removable. Will not be a jacket that I can wear in the late spring/summer here in Tx. If the sleeve liner was the same mesh as body I could probably stretch into late spring early summer.
As mentioned the zips are YKK - snaps are quality - front vents are large with equally large exit vents. Leather is high quality and heavy - belt is removeable as stated - craftsmanship is top notch - went with the XL as per advice given above. With and without a hoodie the XL was the right way to go. I have seen and held in hand a similar jacket from a well known manufacturer that was 349.00 - this jacket is equal right down to the country of origin for a fraction of that price. I have zero doubt they were produced in the same shop.
All in all - this is a great looking jacket at a fantastic price. I will update after a month of use but I am confident that it is going to be a fantastic winter riding jacket.
The jacket is so nice that the MRS also opted for this in medium (wear with a hoodie also) vs picking up a womens jacket.
Perfect for 30 degree weather. Worked for a while at 20 degrees but fingers got cold after 30 minutes. Very happy with these gloves
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

