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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I got the boots about couple weeks ago or so I like him so much I bought another pair thank you they fit great
Needed a pair of off road power wash boot and these fit the bill. Very comfortable and might get a little warm in the Phoenix summers but over all I love them
Haven't had a chance to ride in them yet due to the snow and 18 degree weather, but the boots are really good looking and fit and feel great wearing them in the house. Don't think they will need any break in. Very pleased with the purchase. I now have a low and high cut Xelement boot to wear in the Spring when riding weather is here. Thanks for the great products you provide. Price was great too.
Perfect fit! Shipped fast. Purchased XL same as my other coats, sleeve length is spot on, lots of pockets very comfortable to wear. I will recommend this company to all my friends. Ride happy and safe!
Nice and thick with thumb holes for overall protection..
I'm not into the whole "biker" thing, but I've always liked the jackets. Never gave much thought about owning one. But when I saw this one and the price, I could not resist. I love it! Although, as a clothing designer I have thought of making myself one out of fabric instead of leather.
Very satisfied, arrived in time they said. Gloves are great quality. I measured for the high side of large but ordered a exlarge and they fit great. Rate 5
Really nice jacket.. Fits great and the sleeves are long enough and zip down tight. Would recommend it to anyone. Fast shipping also .
Love this vest! It is just a touch snug vs the sizing chart, but leather stretches so it's all good! Soft, high quality material without being too heavy and the zipper in the back liner to apply patches is a huge plus. Can't recommend it enough.
It took me two attempts to get the right jacket. Multiple reviews said get a larger size than you normally wear. I normally wear an XL. Against my better judgement I took their advice and ordered a 2X. It was way too big - I was swimming in it. Returned it and got the XL. Fits me perfectly and I am very happy with it. Took my first ride in it today and it kept me warm and did not ride up like my previous jacket. Customer service was very good - they took care of me.
Good service great customer service fast shipping very happy with my purchase
Boots fut great. Really comfortable in the toe area which is awesome. Already tested in a wreck unfortunately. Held up great sliding at 45mph.
I've had the tall black xelement harness boots and have worn them to death so I decided to ask for these shorter ones for Christmas. I love them! They are the perfect height and are flattering. I love the zipper, too. I normally wear a 9.5. Got these and the tall harness in a 9 and they are perfect. These are just *slightly smaller* than my tall ones, or the insole is different, because I have an additional insole in those. This insole feels pretty cushy in these shorties. (I also have the xelement engineer boots and I got a 9 in them and they barely fit. Should have got my regular size of 9.5 in them.)
Vest seems good quality but it's winter here on central New York so I wount be wearing it until the warm weather
Got my jacket and am very pleased with the quality and service that i have received and will be purchasing other products in the future
For the price. The jacket. is great. It looks great it feels great it fits. Great...it. its.
worth more. Then. What. I paid.....
Every thing was great , came in on time and I love it
Customer service was awesome. I loved the chaps but I need a bigger size and not sure what size I really need :(
These boots fit just like there supposed to right out of the box, a little snug all over needing to be broken in. The zippers on both side work great and make for easy on and off. For the price I would say these are a great deal! Good Job LeatherUp with shipping, got them in less than a week! Couldn't be happier with this purchase!
This jacket is awesome fits nice and quality looks real good would buy another
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

