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LeatherUp Reviews Summary
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Bought this with a little trepidation since I am hard to fit. 6'4" and slim. If you go by the sizing chart that would mean I would have about a 43" waist. Mine is 33. And I was a bit worried about length of the vest. Received it fast and it fits like a glove. I could stand maybe an inch longer but the waist fits great. I ordered an XL. So I wouldn't necessarily go by the sizing chart. Big and tall usually means BIG. Great buy at super price.
I was very happy with the product I bought online. It arrived in a timely fashion , and overall I was pleased with everything.
Run small had to return and get one full size larger. Boots are very well contructed and comfortable.
Over the last 7 Years I have probably made 35 plus purchases from Leatherup.com. and I have NEVER had an inferior product or a bad Customer Service experience. Bring in retail customer Service myself for over 25 years, this is extremely unusual to be able to say. Every Company has their issues occasionally but Leatherup.com is the very rare exception to the rule.
Kudos for all your Customer Representatives and your Company commitment to your Customer base. You are truly head and shoulders above anyone else in your business!
Fits snug and keeps the wind from drying my eyes out
The price was great; half of what others charge... and the quality is awesome.
Very nice jacket. Thick durable leather, strong should and elbow protection, quality stitching and zippers.
Expert craftsmanship, love the brown distressed with buffalo buttons.
Fast shipping received is less than a week after placing my order
Very nice jacket. This is a Christmas gift for my husband. He is going to love it.
Bought a pair as a gift for my husband and he loves them. Great looking comfortable boots. You cant go wrong with these.
The coat is perfect my wife loves it perfect fit perfect weight very nice and soft couldn't be more pleased for the price definitely recommended
I am very pleased with my leather jacket, great look, great quality and great price, can't wait to get my boots next.
Really comfortable for cool and warm riding. Soft and supple leather and fabric. Great value.
Really happy with the vest, this was a good buy for sure and I could not have gotten it any cheaper...thanks!
Great boots. Had to return them due to being too big. Should have ordered my actual size. Waiting for the exchange. Another review will come later.
I had gotten a vest at Leatherup quite a while back. It was Xelement and the fit and quality is great. So Here I am back riding after a 5 year hiatus, and need a new jacket. Again, Xelement and the fit and quality superb. Can't wait til spring! Soft lambskin but not fragile. Can only give 4 stars for durability because I haven't worn it yet.
great deal bought one for my boy . and am not telling him how little i payed
Exceeded expectations. I love it. Looks more expensive than it really is. Only con (if there is one), is that I feel it is sized a little small in the diameter of the sleeves, but that may be due to my build.
i got boots in and have been wearing them couple of days now they are comfortable and look good ,,,if they are as durable as they look i give them thumbs up !!!! no break in issues at all
From the business
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members