Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Janet K.
Argentina
1 review
0 helpful votes
Follow Janet K.
Unfollow Janet K.
Share Review
Report Review

Nice googles with a hard face mask
October 10, 2019

This is a great combanation cold weather or warm. I could not beet the sale price, gooles alone would have cost twice a much, and I can seperate the face sheld if I chose to. thanks Leatherup.com

Date of experience: October 10, 2019
Donna L.
Argentina
1 review
0 helpful votes
Follow Donna L.
Unfollow Donna L.
Share Review
Report Review

Very Nice Jackets
October 10, 2019

I use these jackets for custom airbrush and customers love them. They are good quality with fast shipping. Order one size up because they run a little small.

Date of experience: October 10, 2019
Jennifer S.
Argentina
1 review
0 helpful votes
Follow Jennifer S.
Unfollow Jennifer S.
Share Review
Report Review

Quality
October 10, 2019

The vest design is nice, I just think the quality of the leather is a bit lacking. Eventhough they say the leather is 100% it seems really hard, not soft as normally leather would feel.

Date of experience: October 10, 2019
Pamela A.
Argentina
1 review
0 helpful votes
Follow Pamela A.
Unfollow Pamela A.
Share Review
Report Review

Best Jacket for the Price
October 10, 2019

I have not expected that this jacket would be that nice for the price I bought but it beat all my expectations

Date of experience: October 10, 2019
Eric G.
Argentina
1 review
0 helpful votes
Follow Eric G.
Unfollow Eric G.
Share Review
Report Review

Motorcycle Boots
October 10, 2019

I checked them out as soon as I got them,and I was very surprised ,ordering them on a Monday afternoon,and then received them on Wednesday Afternoon. Extremely impressed with the shipping that fast. I haven't had any opportunity to try them out as of yet. Just tried them on when I first got them and walked around in them and noticed the kind of protection that I was going to be getting with this pair. If the weather breaks somewhat before the off season comes into play then hopefully one trip out with my motorcycle and extending my last trip for the season and will give me an idea of how good my boots actually are. But anyway THANK YOU LEATHERUP for what appears to be a GREAT pair and looking forward to next season when I can finally spend time and getting to enjoy my Motorcycle and Boots. Also looking forward to my next purchase. Considering during the off season of purchasing Motorcycle chaps for more protection on my legs. But again THANK YOU for what so far is a GREAT product. MY BOOTS ARE AWESOME.

Date of experience: October 10, 2019
Bob O.
Argentina
1 review
0 helpful votes
Follow Bob O.
Unfollow Bob O.
Share Review
Report Review

Excellent Service
October 10, 2019

I was referred to Leatherup from another rider in my Harley group when I was looking for leather chaps. I was very pleased with my service. The information on the website when buying my chaps was very helpful from the size charts to the customer reviews. After placing my order, I was given immediate feedback on the shipping, and within a few days, I received my order. The quality of the chaps was exceptional. I have enjoyed wearing them on cooler days. I will be back for additional items.

Date of experience: October 10, 2019
Jessica Y.
Argentina
1 review
0 helpful votes
Follow Jessica Y.
Unfollow Jessica Y.
Share Review
Report Review

Great helmet
October 10, 2019

Was a little bigger than expected so I traded it out. Very comfortable

Date of experience: October 10, 2019
Karen K.
Argentina
1 review
0 helpful votes
Follow Karen K.
Unfollow Karen K.
Share Review
Report Review

Very Happy
October 10, 2019

Great folks to deal with! 1st coat I ordered was too small. Milwaukee Leather jackets run smaller in size compared to my old Mega Force jacket. Shelly in cust svc assisted me with my return and reorder and was fantastic. Accurate info on details so I could understand the process - my first return of any type in years. Thank you Shelly!! Better pricing than I have found elsewhere also. Will definitely be back!

Date of experience: October 10, 2019
Mark K.
Argentina
1 review
0 helpful votes
Follow Mark K.
Unfollow Mark K.
Share Review
Report Review

Jacket purchase with size replacement
October 10, 2019

Very Satisfied. Replacement was done in a timely manner and without issue.

Date of experience: October 10, 2019
Anthony T.
Argentina
1 review
0 helpful votes
Follow Anthony T.
Unfollow Anthony T.
Share Review
Report Review

I ordered these hoping they would fit on my 17 1/2 inch calves. I have very large calves and wide feet and rarely find good quality boots that fit. I'm glad I took the risk. The tongue is very wide allowing the wearer to loosen the boots for a very comfortable custom fit. I even have enough room to wear layers under my jeans! The boots are good quality leather with padded inner lining throughout. I qas able to remove the wonderfully soft insole and add my custom orthotic. The right boot was a bit tight across the top of my foot the first day, but has loosened to a near perfect fit. I have walked not just rode in these boot, and they are very comfortable for walking. The rounded toe takes some getting used to shifting, but is worth it. I got a compliment on my "great boots" at the grocery store the other day.

Date of experience: October 10, 2019
Jennifer A.
Argentina
1 review
0 helpful votes
Follow Jennifer A.
Unfollow Jennifer A.
Share Review
Report Review

Great customer service
October 10, 2019

I accidentally reset the size of the boots I was ordering and called the next business day. I spoke to an actual human being and they stopped the order. I was able to order the correct size immediately after confirmation of order cancellation and they items were shipped the same day! I will definitely order from Leather Up again!

Date of experience: October 10, 2019
Susan S.
Argentina
1 review
0 helpful votes
Follow Susan S.
Unfollow Susan S.
Share Review
Report Review

Vest.
October 10, 2019

It's great. Perfect for those days when it's a little chilly but not enough for a coat and you still have pockets. Very happy with it. Will have to sew my Moto Guzzi emblem on the back of it. Thanks.

Date of experience: October 10, 2019
Ruth A.
Argentina
1 review
0 helpful votes
Follow Ruth A.
Unfollow Ruth A.
Share Review
Report Review

Good leather bags
October 10, 2019

Much better than the other bags I got that contained man made stuff, hard to beat real leather.

Date of experience: October 10, 2019
Nancy Z.
Argentina
1 review
0 helpful votes
Follow Nancy Z.
Unfollow Nancy Z.
Share Review
Report Review

Great Jacket
October 10, 2019

This is one high quality bike jacket. The leather is gorgeous and thick. The padding at the elbows and shoulders is very nice. The only problem for me is the cut of the jacket through the waist is big. I am 6', 175 lbs, athletic build. Great fit but really blousey in the waist. Otherwise a great jacket with nice features.

Date of experience: October 10, 2019
Cynthia A.
Argentina
1 review
0 helpful votes
Follow Cynthia A.
Unfollow Cynthia A.
Share Review
Report Review

Great purchase
October 10, 2019

Super comfortable and exactly what it says it is. Took it skiing in Utah.

Date of experience: October 10, 2019
Elizabeth A.
Argentina
1 review
0 helpful votes
Follow Elizabeth A.
Unfollow Elizabeth A.
Share Review
Report Review

Quality
October 10, 2019

Quality product and Quality service! Very pleased with this jacket! Very comfortable and stylish!

Date of experience: October 10, 2019
Mark P.
Argentina
1 review
0 helpful votes
Follow Mark P.
Unfollow Mark P.
Share Review
Report Review

Leather jacket
October 10, 2019

Bought a leather jacket for my husband for his bike for warmth and safety and he loves it... very good quality jacket... couldn't ask for a better jacket and saved over 400 dollars. Bike shops wanted 600 dollars for the same leather jacket....

Date of experience: October 10, 2019
Jennifer P.
Argentina
1 review
0 helpful votes
Follow Jennifer P.
Unfollow Jennifer P.
Share Review
Report Review

Awesome
October 10, 2019

These boots are awesome excellent Quality great workmanship!!!!!!!!!

Date of experience: October 10, 2019
Frank V.
Argentina
1 review
0 helpful votes
Follow Frank V.
Unfollow Frank V.
Share Review
Report Review

Extremely great quality vest
October 10, 2019

Vest is excellent quality, leather up all ways one step ahead, only down fall is there size chart is no correct.. Please not.. I'm 5'9 175 lbs with this vest go with same size you currently wear , the size chart said I was a medium even when I had my seamstress take measured me I was a 44/ medium according to size chart. I received vest it was actually a Small marked as a medium.. I'm normally a XL so I had to return. Excellent customer service but I don't feel i should of had to pay for return shipping considering there size chart was extremely off. Hopefully this helps everyone.. These are true to fit SO WHAT I'M SAYing is if you currently wear a medium Purchase the medium.

Date of experience: October 10, 2019
Shirley P.
Argentina
1 review
0 helpful votes
Follow Shirley P.
Unfollow Shirley P.
Share Review
Report Review

just rode 200 miles comfortable
October 10, 2019

first cold front in Florida! luckily this nemesis mask arrived on time. the ride home 2 days later warmed up so I rode back with just goggles.no more highway riding without goggles! the other reviews were right no fogging up.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States