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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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I love these boots. They are comfortable and easy to walk in. They kept my feet relatively dry and warm in the rain.
The only reason they only got 4 stars is because the second day I put them on, the plastic strap that fits into the clip closer, broke. I'm in contact with the Joe Rocket company to see if I can get a replacement strap.
Other than that slight inconvenience, which at the moment is fixed with duct tape, the are a good buy!
Just what I was looking for!
Love the vents, all the pockets, comfort, look
Great jacket! It has kept me very comfortable riding at 70 mph in 38 degree temps! Well made.
Great comfort and way cool style in these biker boots. They actually fit better than I had imagined. Terrific bargain!
This has got to be the most comfortable boot I have ever purchased. Have had them since Christmas 2017 an they show almost no wear. They area worn almost every day Takes 3 or 4 times out to break in. Exceptional value!
These boots are amazing! I can't believe the quality at this price! I am a solid 8.5 in every shoe but went down 1/2 size as suggested, ended up needing a 7.5, and they fit perfect. I do have big calves and I'm short 5' 1, so a lot of mid calf boots don't fit me but these do! These boots are so well made I'm sure they'll last forever, however I don't ride so I can't speak to the performance of these boots in that regard. I think you can wear these boots with just about anything, so If your'e on the fence just get them! you won't be sorry. Oh, and shipping was super fast!
I was well pleased with the quality of my jackets,the first one I should have went up a size more but its ok I love them andxwould buy again and will do so soon.Thx Leatherup
Let me just say that I've bought 4 pairs of these boots and 3 of them have been resoled. The fourth pair is still in my closet in the box. I wear a 101/2EE boot. These were the only rightly priced boots I could find. I wear them every day for a year before resoling them. They are broken in in 20 minutes and I'm good to go for another year. They polish up very nice and always look good. I always get compliments on them. Fast shipping too. Thanks LeatherUp
I bought this coat to use for a 11 hour ride back to Colorado. I knew I was facing 30 degree weather. I can not believe how warm this coat kept me. One word amazing. Great fit and construction! Very pleased with my purchase.
There pretty well made, soft leather nice stitching. Rode today with them on for 47 miles and there were quit comfortable. Temp was about 43 degrees and they kept my hands warm. I"m a med size , but on the small size of med, and I say there true to size. There worth the money and more.
Awesome products at fantastic prices and great quality.
Jacket is great quality, mine was a large and just to small to wear out on the bike so sent it back for larger size and would buy the jacket again if I needed another one. Great price and great quality. Cant wait for the larger size to show up.
I bought these gloves for my 23 year old son for a trip in Northern Florida with a temperatures were forecasted for the 30s. He was a little nervous about riding in that temperature and a little shocked when his hands stayed warm on a two-day ride. A great product and worth every cent!!
I join the VIP get 10% off my orders! Right now out of stocks my boot & jacket. When boot & jacket come i put it on order.
We took the bike out and it was in the 40's it kept me warm and I didn't feel the wind. It looks good too.
Shopping is very easy, with a huge selection, and low prices.
Bought these for my gf. The fit is just right and the extra zipper on the back makes them easy to put on. Just cut to length and good to go.
Very happy with my best. High quality. Definitely a good buy
Just right, that's this jacket. Smooth, good looks with vents in the right places. Very nice quality leather through out. Zip out liner, zippered cuffs with snap tabs. The collar is the perfect height. Extremely nice jacket at a great price point. Thumbs up to Leather Up!
I love the feel if this jacket. Fits true to size and is good quality.
The fabric is soft and warm to get the chill off.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

