Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of LeatherUp

LeatherUp

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate LeatherUp?
grey stargrey stargrey stargrey stargrey star

LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

Instant Feedback

35,753 reviews

We monitor reviews for authenticity

Sam N.
Argentina
1 review
0 helpful votes
Follow Sam N.
Unfollow Sam N.
Share Review
Report Review

I usually wear 9.5-10, so
October 10, 2019

I usually wear 9.5-10, so I got the 9.5s. They ran about a size to big. The 8.5s just came, and they are snug but feel just about right for a slip on boot. The leather is a little thinner than I thought it would be, but overall good quality, feel and great look! For the money, I am extremely pleased!

Date of experience: October 10, 2019
Alex X.
Argentina
1 review
0 helpful votes
Follow Alex X.
Unfollow Alex X.
Share Review
Report Review

best boots i ever bought.ordered
October 10, 2019

best boots i ever bought.ordered size 12 ,fit perfect.comfortable for me and look very nice .many compliments.thank you.

Date of experience: October 10, 2019
Margaret V.
Argentina
1 review
0 helpful votes
Follow Margaret V.
Unfollow Margaret V.
Share Review
Report Review

Great price. These boots are
October 10, 2019

Great price. These boots are roomy for the size. I have a wide foot but there was plenty of room for heavy socks. Have only used them once but I believe they are a good bargain for the style.

Date of experience: October 10, 2019
Anthony X.
Argentina
1 review
0 helpful votes
Follow Anthony X.
Unfollow Anthony X.
Share Review
Report Review

So comfortable I wear them
October 10, 2019

So comfortable I wear them when I'm NOT riding my bike. Honestly, the color, quality, finish are superb. I'm really pleased by these boots.

Date of experience: October 10, 2019
Stephen L.
Argentina
1 review
0 helpful votes
Follow Stephen L.
Unfollow Stephen L.
Share Review
Report Review

These run big so definitely
October 10, 2019

These run big so definitely size down at least 1/2. Good value for the money. They look great! The brown is a little darker than the picture which I like more. First time I put them on the loop to pull them on ripped out of a single stitch. Not a huge deal, but it shows (potentially) the quality of the rest. The side pocket is nice but you'll need the right knife to be comfortable. My folding blade rubbed a little... not too bad.

Again, great boot for the cost. In this case you get a little more than you pay for, but I wouldn't expect them to last forever.

Date of experience: October 10, 2019
Jay U.
Argentina
1 review
0 helpful votes
Follow Jay U.
Unfollow Jay U.
Share Review
Report Review

These boots look great. They
October 10, 2019

These boots look great. They fit pretty good. I ordered a half size bigger than normal. The only issue is there is not a lot of tread on the front portion of the boot.

Date of experience: October 10, 2019
Angela F.
Argentina
1 review
0 helpful votes
Follow Angela F.
Unfollow Angela F.
Share Review
Report Review

These boots fit perfectly &
October 10, 2019

These boots fit perfectly & are very comfortable. The only complaint , & it's a small one, is that I wish the pull tab on the top back of the boot to pull it on to my foot was large enough to get my large finger through.

The tab is very small.

Date of experience: October 10, 2019
Scott F.
Argentina
1 review
0 helpful votes
Follow Scott F.
Unfollow Scott F.
Share Review
Report Review

These are fantastic boots. The
October 10, 2019

These are fantastic boots. The fit is perfect. I wear a 13. Easy to put on and take off. I was surprised to get compliments on them. No one ever really notices shoes but these boots caught an eye and they asked me where they could get them. Excellent boot. The best I have ever owned and at the best price I've ever paid for boots. I'm 60y/o and have had many boots. These are the best.

Date of experience: October 10, 2019
Shirley V.
Argentina
1 review
0 helpful votes
Follow Shirley V.
Unfollow Shirley V.
Share Review
Report Review

These boota are very comfortable
October 10, 2019

These boota are very comfortable and light weight. I took the advice of so many others that reviewed this product and ordered a size down and they fit perfect. Had I not, I would have had to exchange them. The boots appear to be of good leather quality for the price. The one thing that concerns me though is the sole of the boot. The lugs on the heel are about a 1/4 inch deep which is nice. However, the lugs on the sole look like those of a well worn boot and are only about the thickness of a few sheets of paper and I am concerned they will wear down quicly and become slick. Also, the tag on the boots say they are non-marking, however they do mark up my laminate flooring. Over all I love the fit, comfort and look of these boots.

Date of experience: October 10, 2019
Charles E.
Argentina
1 review
0 helpful votes
Follow Charles E.
Unfollow Charles E.
Share Review
Report Review

I've only had these boots
October 10, 2019

I've only had these boots for about a month, but so far so good. Like other buyers, I initially ordered the wrong size. Contacted the company and sent them back. Had the right size in no time. Love the customer service of Leatherup! Excellent leather, look great in jeans or khakis, they're not heavy, and have worn them in 40 weather without getting cold toes. Highly recommend these boots.

Date of experience: October 10, 2019
Cynthia S.
Argentina
2 reviews
0 helpful votes
Follow Cynthia S.
Unfollow Cynthia S.
Share Review
Report Review

This boot is very well
October 10, 2019

This boot is very well made and feels solid. The boot looks a little different than the picture, the toe area isn't flat as the picture indicates. The toe has more of a round structure at the toe, this is the only thing that I viewed in a negative way. The boot still has a good appearance and I found that it runs a little large, those of us who have wide feet will find this boot will fit comfortably. I originally ordered a 12 but they were too large, I thought that an 11.5 would work but they were not available. I returned the 12 and ordered size 11 which fit perfectly. Overall a very good product and would recommend especially for the price.

Date of experience: October 10, 2019
Brenda J.
Argentina
1 review
0 helpful votes
Follow Brenda J.
Unfollow Brenda J.
Share Review
Report Review

I typically wear 10-11 depending
October 10, 2019

I typically wear 10-11 depending on brand so chose these boots in 10.5. They run large and feel more like 11 even with a thick pair of socks. I had to use them due to a motorcycle riding class that weekend but may order a second pair because I do like them. Clean look, low rise over the ankle and great construction.

Date of experience: October 10, 2019
Lisa S.
Argentina
1 review
0 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Share Review
Report Review

Great looking boot, "BUT" after
October 10, 2019

Great looking boot, "BUT" after two days of use, the tread actually wore off of the VERY THIN soles on these boots. Customer service said that's the way they are and that they have thin soles. Very Comical... looks like I will not be a returning customer.

Date of experience: October 10, 2019
Joe J.
Argentina
1 review
0 helpful votes
Follow Joe J.
Unfollow Joe J.
Share Review
Report Review

Good fit, like it's normal
October 10, 2019

Good fit, like it's normal a little hard at first but after a few days they become super comfortable, they look amazing with denim, and theyre excelent quality.

Date of experience: October 10, 2019
Mary Q.
Argentina
1 review
0 helpful votes
Follow Mary Q.
Unfollow Mary Q.
Share Review
Report Review

Overall, I like these boots
October 10, 2019

Overall, I like these boots and think they're a good value. The sizing was accurate and they're comfortable. The finish is nice, too. It should be noted that they are not "non-marknig" soles and will leave black marks on light colored floors. More importantly, after a couple weeks of light use, one of the decorative rivets did come off, leaving a decorative piece of leather on the top side of one boot flapping. Its a minor issue for me since I let my pants cover the boots, but I hope its not indicative of later issues. For now, after a few weeks, I'm pretty happy with them.

Date of experience: October 10, 2019
Jack R.
Argentina
1 review
0 helpful votes
Follow Jack R.
Unfollow Jack R.
Share Review
Report Review

I ordered these boots on
October 10, 2019

I ordered these boots on a wed and they were delivered sat. These boots look great and feel good. The picture of the boot is a lighter, the video shows the color they come. I just rubbed them down with coconut oil and they darkened up alot and the toe is rounder than the picture. but these boots still get a 5 star.

Date of experience: October 10, 2019
Brian Z.
Argentina
1 review
0 helpful votes
Follow Brian Z.
Unfollow Brian Z.
Share Review
Report Review

I wish these came in
October 10, 2019

I wish these came in wide sizes. I normally wear either a size 10 1/2 or 11 wide. I had to go up to a size 12 for them to fit. I little too much up front space wise, but the boots are very comfortable and are well made.

Date of experience: October 10, 2019
Nick Z.
Argentina
1 review
0 helpful votes
Follow Nick Z.
Unfollow Nick Z.
Share Review
Report Review

These are great looking boots.
October 10, 2019

These are great looking boots. Got some compliments from some hard guy bikers the first day I wore them. They were surprised and delighted with the knife pocket built in. They are easy to get on and off because of the stretch bands built in. They are very comfortable, with good grip on the road. They do run a little large so use your shoe size instead of your boot size.

Date of experience: October 10, 2019
Barbara P.
Argentina
1 review
0 helpful votes
Follow Barbara P.
Unfollow Barbara P.
Share Review
Report Review

Great Boots...made me go out
October 10, 2019

Great Boots...made me go out and buy a motorcycle if that tells ya anything....great quality...great fit...and they're just plain cool $#*! boots!!!!!

Date of experience: October 10, 2019
Brenda U.
Argentina
1 review
0 helpful votes
Follow Brenda U.
Unfollow Brenda U.
Share Review
Report Review

Boot looks good, size runs
October 10, 2019

Boot looks good, size runs large which is not so bad if wearing heavy socks for cooler climate, I wear a size 13, was happy with the price, how could anyone complain about $75 bucks for Boots? On the bad side, returned from a ride hanging in my Kitchen talking to my wife for a while, looked down and there were scuff marks all over the Floor, Dark scuff Marks... needless to say i was on the Floor cleaning scuff marks. Soles of the Boot are junk....

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States