Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
cant beat the price nor quality...excellent pair of high grade leather gloves!!!
Nice, gloves. They fit well and keep my hands warm. Great for the price.
Bought these for my wife for Xmas, she loves them. Shipping was quick and the quality of the gloves was much better than expected for the price. Have purchased many items from Leather-Up in the past and will continue to do so.
gloves fit per chart good quality good price happy shopper
Excellent fit and very comfortable. Heavier than I thought they we going to be but excellent for spring riding
I bought these for my man and he says they are great. Two thumbs up!
Good glove for the price. Not quite as nice as they look in the picture.
This the story on these gloves, their great !!!! Made of deer skin and they are tough. When I ordered these gloves I thought they were kinda expensive, but they are worth their weight in gold. They are kinda big and bulky but they have that awesome look you want, and I've had them on during some pretty cold rides and my hands have never even began to get cold. I use these as my heavier gloves and I have a thinner set for warm weather. Great value, very satisfied.
Haven't broken them in all the way but sizing is exact.They do look great.If you wear 2 pairs of socks or really thick ones I'd get a half size up.
The boots fit like a glove only drawback the inside zipper at the top rubs on your leg needs a lining to cover zipper
Bought for my son. He has worn, right size fit, says nice and comfortable.
These boots have been a true treat since purchase. They are true to size, and the strap over the top of the boot allowed for a perfect fit once adjusted. They have the appeal I was looking for in a boot and the quality is better than expected. Thank you Leatherup and Xelement for providing another great product to a loyal riding customer!
Got my brown side pocket buckle boots in a timely manner. Four business days to be precise. Was a little worried with purchasing online and not being able to try them on, but the 10 1/2 fits just right with a little bit of wiggle room. Because I have a wide foot, that can sometimes be a problem. They look great and feel comfortable. The buckles look adjustable, but really aren't all that adjustable. Still not a problem. The pockets big enough to carry a large pocket knife or small essential inside your boot. Thought it might be big enough to conceal carry a small revolver. That's a no-go, All-in-all, I love these boots and they should get the job done for some riding.
Great price. On time delivery. An exact fit. Love the color. Great for biking or casual wear.
I ordered these boots on a Friday and had them by Tuesday, I was very pleased with how quickly they arrived. The boots themselves are great! I've been wearing them non-stop since they arrived and they fit and look amazing. Best pair of boots that I have owned in a very long time!
I ordered these boots and the first pair I ordered too large but the color and quality was great and as pictured. I then ordered a size smaller and when they arrived the boots were a very different color (much darker and more reddish/brown than pictured). I contacted customer service and they required a picture because they hadn't known of any color variations in this boot. They exchanged the boots for another pair (shipping pd by them) and the final pair of boots were the right size and the color was pretty close to pictured. They ended up being a little darker than pictured...I ended up oiling them with boot oil and they turned out great and look good with my xelement retro brown jacket. Overall very happy with these boots as well as leather up.
I ordered my boot size but they were a little lose. Sent them back for an exchange and they were back within a week. Great service and a quality product. The boots fit perfect and did not need a break-in, comfortable from the start!
Excellent fit, look, quality. This is a great boot. Look good and feel good. Initially ordered size 13, I am normally a 13/12.5 size, but too big. Returned and ordered a 12 which fit perfect. Get some, you'll love them.
October 10, 2013
Douglas M from Raleign NC
First pair of real motorcycle boots I've ever owned. I wear a size 9-D shoe. I bought a size 9 boot and it fits my wide foot perfectly. I treated with saddle soap to protect leather and boots are even more comfortable. They are extremely easy to slip on and off.. The small pocket on the side is a bit thin, but can hold a small knife, registration card, or drivers license. I will definitely be buying these boots again.
This boot fit perfectly, no need to 'break in'. A great buy. Thanks Leatherup!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

