Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My husband loves the boots, they fit perfectly, good quality leather. Delivery took longer than expected and I received no response from customer service upon my phone call or emails. But when the boots finally arrived I highly recommend them and and LeatherUp.com.
I also ordered a motorcycle jacket for my husband, a 2X, which should have been plenty big for him, but was actually too small. I returned it today for an exchange to size 3X. The quality of the jacket, leather, style was fantastic. I suggest anyone ordering jackets order at least one size, perhaps two sizes larger than they normally wear.
If you do a search on the web for information on LeatherUp.com as I did, you will find several sites where people are upset with the site, did not like their products, had problems with customer service. I cannot speak for them on products because my hubby and I think the product is great, I can however say that their customer service could be much better. I will order from them again.
i wear a 12 and when they came my toes where a full inch from the end.. they seem to run big
These boots are fantastic looking and unbelievably comfortable. I would recommend ordering a size larger than your normal size. When you wear them you never want to take them off.
Excellent quality, excellent buy. My husband wears a size 13 and ordered a 13 and the boots are a perfect fit. There's room in the boots to wear thick socks. No problem shifting with these boots. The boots are good looking too.
Bought these for my son..The fit was not good. Too tight across top of foot , yet the heel came up when walking and the top of the boot was very wide! Sent them back and ordered new pair. Hope they fit. Shipped out quick. They are made well with quality material.
Appear to be well made and fit is good. Only complaint is they are very heavy and shafts are rough inside and have a real difficult time keeping my socks up.
have purchased these for a mate and he could not believe the quality,price, and comfort very happy man
They fit perfectly. Exactly as advertised. I love them. I will definitely order from them again. Great boots. You cannot go wrong with these boots.
Concerned about fit in the heel when I first put them on but after a little breakin they are just fine. A quality boot that looks good. Would recommend.
I am very pleased with my purchase, the boots are very comfortable and affordable, shame the postage was almost the same cost as the boots themselves. My friends are impressed and could not believe that they were actually riding boots. They want to buy a pair for going out shoes. Good looking Boots.
Boots are well made but the tops are much too roomy - feel oversized. Wish I hadn't worn them outside the house because now I can't return them. They're not terrible and I guess I'll get some use out of them but I cannot recommend them.
Really Nice Boot. Great for the $. Easy on and off due to the zipper. I had to take out the inner soles, I have a very high instep and thee boots were killing me. I replaced them with flatter inner soles and now the boots fit perfect. Also they are a little stiff right now, they will definitely be better after the break in period.
Seems to be a good quality boot. My only concern is that one foot fits fine and the other is too tight. I'll give them the benefit of the doubt this time and conclude my feet have unequal sizes.
I bought these boots for my son who had been wanting them for over a year! We first ordered a 9 & 1/2, and they were WAY to big. So I reordered them in a 8 & 1/2 and they fit perfectly. Very heavy-duty, great quality boot. LeatherUp is a great place to order from.
Thanks!
Jill in Michigan
Great pair of boots. Fit was perfect and they have been comfortable since day one. This was my first order from leather-up and I was very impressed. Delivery was on time and ordering on line was easy. I will be a repeat customer.
I have a very high instep and I have never been able to fit into a full boot. I have been looking for a lower boot for a while. I tried the HD zipper harness boot and I still could not get my feet into them without a pulling war. This boot fits perfectly and my feet slide into them without much trouble. They have broken into a comfortable boot in several weeks of wearing them in the house and on outside trips. I am now ready to ride my HD in full comfort.
Fit was very good. Seem like very well made pair of boots. I wish I had gotten the higher ones, my pants ride up over the tops of these.
The boots are a great buy for the cost. The top of the boots are a little larger then I like to sloppy and they do run big but other then that I would definately purchase the boots again I would just order them a smaller size.
The boots are very comfortable both riding and walking around, although a bit loose fitting from the instep and above. I'm not sure about the 'heavy duty' rating of the leather, but for <$100 these boots are a good deal all around.
What others have said about size was spot on. I wear a 10 1/2 normally, ordered a 10, and they fit perfectly for length. However, I was surprised to see the review saying they ran "wide" in size... mine certainly did not. Quite the opposite... mine were a bit narrow. They are breaking in fine though. VERY good quality boot, amazing quality for the money in fact. Nice lining, soft insole, just an overall great boot. And did I mention the amazing price of these things? I am a very satisfied customer.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

