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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Mary X.
Argentina
2 reviews
0 helpful votes
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My husband loves the boots,
October 10, 2019

My husband loves the boots, they fit perfectly, good quality leather. Delivery took longer than expected and I received no response from customer service upon my phone call or emails. But when the boots finally arrived I highly recommend them and and LeatherUp.com.

I also ordered a motorcycle jacket for my husband, a 2X, which should have been plenty big for him, but was actually too small. I returned it today for an exchange to size 3X. The quality of the jacket, leather, style was fantastic. I suggest anyone ordering jackets order at least one size, perhaps two sizes larger than they normally wear.

If you do a search on the web for information on LeatherUp.com as I did, you will find several sites where people are upset with the site, did not like their products, had problems with customer service. I cannot speak for them on products because my hubby and I think the product is great, I can however say that their customer service could be much better. I will order from them again.

Date of experience: October 10, 2019
Daniel J.
Argentina
1 review
0 helpful votes
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i wear a 12 and
October 10, 2019

i wear a 12 and when they came my toes where a full inch from the end.. they seem to run big

Date of experience: October 10, 2019
Frank O.
Argentina
1 review
0 helpful votes
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These boots are fantastic looking
October 10, 2019

These boots are fantastic looking and unbelievably comfortable. I would recommend ordering a size larger than your normal size. When you wear them you never want to take them off.

Date of experience: October 10, 2019
Shirley U.
Argentina
1 review
0 helpful votes
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Excellent quality, excellent buy. My
October 10, 2019

Excellent quality, excellent buy. My husband wears a size 13 and ordered a 13 and the boots are a perfect fit. There's room in the boots to wear thick socks. No problem shifting with these boots. The boots are good looking too.

Date of experience: October 10, 2019
Christine Y.
Argentina
1 review
0 helpful votes
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Bought these for my son..The
October 10, 2019

Bought these for my son..The fit was not good. Too tight across top of foot , yet the heel came up when walking and the top of the boot was very wide! Sent them back and ordered new pair. Hope they fit. Shipped out quick. They are made well with quality material.

Date of experience: October 10, 2019
Richard F.
Argentina
1 review
0 helpful votes
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Appear to be well made
October 10, 2019

Appear to be well made and fit is good. Only complaint is they are very heavy and shafts are rough inside and have a real difficult time keeping my socks up.

Date of experience: October 10, 2019
Scott E.
Argentina
2 reviews
0 helpful votes
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have purchased these for a
October 10, 2019

have purchased these for a mate and he could not believe the quality,price, and comfort very happy man

Date of experience: October 10, 2019
Brenda R.
Argentina
1 review
0 helpful votes
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They fit perfectly. Exactly as
October 10, 2019

They fit perfectly. Exactly as advertised. I love them. I will definitely order from them again. Great boots. You cannot go wrong with these boots.

Date of experience: October 10, 2019
Nick X.
Argentina
1 review
0 helpful votes
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Concerned about fit in the
October 10, 2019

Concerned about fit in the heel when I first put them on but after a little breakin they are just fine. A quality boot that looks good. Would recommend.

Date of experience: October 10, 2019
Sarah S.
Argentina
1 review
0 helpful votes
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I am very pleased with
October 10, 2019

I am very pleased with my purchase, the boots are very comfortable and affordable, shame the postage was almost the same cost as the boots themselves. My friends are impressed and could not believe that they were actually riding boots. They want to buy a pair for going out shoes. Good looking Boots.

Date of experience: October 10, 2019
Charles G.
Argentina
1 review
0 helpful votes
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Boots are well made but
October 10, 2019

Boots are well made but the tops are much too roomy - feel oversized. Wish I hadn't worn them outside the house because now I can't return them. They're not terrible and I guess I'll get some use out of them but I cannot recommend them.

Date of experience: October 10, 2019
Shirley F.
Argentina
1 review
0 helpful votes
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Really Nice Boot. Great for
October 10, 2019

Really Nice Boot. Great for the $. Easy on and off due to the zipper. I had to take out the inner soles, I have a very high instep and thee boots were killing me. I replaced them with flatter inner soles and now the boots fit perfect. Also they are a little stiff right now, they will definitely be better after the break in period.

Date of experience: October 10, 2019
Linda T.
Argentina
1 review
0 helpful votes
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Seems to be a good
October 10, 2019

Seems to be a good quality boot. My only concern is that one foot fits fine and the other is too tight. I'll give them the benefit of the doubt this time and conclude my feet have unequal sizes.

Date of experience: October 10, 2019
Bill D.
Argentina
1 review
0 helpful votes
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I bought these boots for
October 10, 2019

I bought these boots for my son who had been wanting them for over a year! We first ordered a 9 & 1/2, and they were WAY to big. So I reordered them in a 8 & 1/2 and they fit perfectly. Very heavy-duty, great quality boot. LeatherUp is a great place to order from.

Thanks!

Jill in Michigan

Date of experience: October 10, 2019
Jennifer G.
Argentina
1 review
0 helpful votes
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Great pair of boots. Fit
October 10, 2019

Great pair of boots. Fit was perfect and they have been comfortable since day one. This was my first order from leather-up and I was very impressed. Delivery was on time and ordering on line was easy. I will be a repeat customer.

Date of experience: October 10, 2019
Dan T.
Argentina
1 review
0 helpful votes
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I have a very high
October 10, 2019

I have a very high instep and I have never been able to fit into a full boot. I have been looking for a lower boot for a while. I tried the HD zipper harness boot and I still could not get my feet into them without a pulling war. This boot fits perfectly and my feet slide into them without much trouble. They have broken into a comfortable boot in several weeks of wearing them in the house and on outside trips. I am now ready to ride my HD in full comfort.

Date of experience: October 10, 2019
Shirley O.
Argentina
1 review
0 helpful votes
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Fit was very good. Seem
October 10, 2019

Fit was very good. Seem like very well made pair of boots. I wish I had gotten the higher ones, my pants ride up over the tops of these.

Date of experience: October 10, 2019
Dave P.
Argentina
1 review
0 helpful votes
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The boots are a great
October 10, 2019

The boots are a great buy for the cost. The top of the boots are a little larger then I like to sloppy and they do run big but other then that I would definately purchase the boots again I would just order them a smaller size.

Date of experience: October 10, 2019
Paul H.
Argentina
1 review
0 helpful votes
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The boots are very comfortable
October 10, 2019

The boots are very comfortable both riding and walking around, although a bit loose fitting from the instep and above. I'm not sure about the 'heavy duty' rating of the leather, but for <$100 these boots are a good deal all around.

Date of experience: October 10, 2019
Deborah Q.
Argentina
1 review
0 helpful votes
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What others have said about
October 10, 2019

What others have said about size was spot on. I wear a 10 1/2 normally, ordered a 10, and they fit perfectly for length. However, I was surprised to see the review saying they ran "wide" in size... mine certainly did not. Quite the opposite... mine were a bit narrow. They are breaking in fine though. VERY good quality boot, amazing quality for the money in fact. Nice lining, soft insole, just an overall great boot. And did I mention the amazing price of these things? I am a very satisfied customer.

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States