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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Great coat for the price even though I had to send the first one back due to a defect in the leather. Leather-up did get my replacement back to me within a few days.
Love the coat, but the buttn holes are too small.
Making the coat hard too button.otherwise great
coat.
Wonderful coat, I understand why they keep selling out. It runs a little on the small side so be aware when sizing. Very happy with my purchase though.
Awesome! This is high quality, not some cheap, thin piece of leather. And the prices are unbelievable.
I bougth this coat for my father in law as a birthday gift. he absolutely loved it. Thank you. Great for the price.
Quick delivery after purchase. Ad is misleading makes you think coat is made in USA but it's actually made in China. After removing from shipping box coat had a very strong chemical smell. Had to hang outside to air out for a couple days, but seems OK now. Decent coat for the money
This jacket is so nice. Great fit and looks damn good. Glad I made this purchase.
Excellent quality. It was a Christmas gift for my son and he absolutely loves it. Great value and price.
The quality of this leather coat is high grade soft leather as stated in the item's detail's list. It is truely buttery, and fells really good to the touch. After I tried it on, my wife and I was amazed at the look of it on me, and feel. Not only is the quality of the coat is superb, but the higher standard of Leather Up proves that there are still companies out there that still care about their customers. The company shipped my item so fast, and now I am able to wear it for christmas. I am going to tell my friends about this company.
Awesome jacket. Looks real nice. Much nicer than the price would suggest.
Coat fit perfectly which amazed me and also looks great, not much, not to like!
WOW! WOW! WOW! I am thoroughly amazed, this coat is absolutely incredible even more than I expected! I am a 6 ft 3 in. 240 lb man, and the 2X size fits perfectly. I am glad I read previous reviews because the XL would of been too snug, so I would recommend the 2X for a bigger guy like me. Also the the leather is so soft of a very good quality, and the zip out liner is a nice addition. I have seen coats at leather stores similar to this one for $300 to $400 and this one is even nicer than they were. Don't hesitate order one and you won't be disappointed!
I love the look, feel and weight of the jacket. I did not however care for the plastic buttons and immediately replaced them with leather ones. A jacket this nice needs leather buttons. I'll recommend Leatherup to my friends.
Excellent jacket, fast delivery. I ordered one size larger than I normally wear. This jacket is designed more for someone with a slender build in that it hangs straight down. I'm normally a 2XL and ordered the 3XL, it fits nice without the lining in. Great quality, cannot find any flaws in the jacket. My friends cannot believe the price I paid for this great coat! I'm shopping for more things to buy from Leatherup.com!
Coat arrived quick and fit great! (Stick to getting a size larger) Nice feel and well made. I think this coat is an excellent value!
Cool leather and the lining keeps me warm in the cold wind of Michigan. Just do not like the buttons. I think metal ones will make the coat perfect!
HEAVY DUTY COAT! THE ONLY REASON I DIDNT GIVE IT A PERFECT SCORE,IS THAT I REALLY BELIEVE THAT SOME CLASSY METAL BUTTONS SHOULD'VE BEEN USED INSTEAD OF THE CHEAP LOOKING AND FEELING PLASTIC THINGS THAT CAME WITH IT.OTHER THAN THAT ,I'M LOOKING FORWARD TO WEARING IT!
I just got the jacket today and I must admit it is much better then I expected. The leather appears to be good quality and the jacket has some weight to it. I am 6'2" 200 lbs. so I ordered the xlarge and the fit is perfect. The buttons are not bad but they could be a little thicker. All in all for the price you are getting a great jacket which should last a fairly long time. I definitely would purchase another Jacket from leatherup in the future.
Looks great, fits great and the price was right. Can't beat this anywhere else.
Looks very expensive - comfortable - and great price - Very much satisfied - this is my 4th jacket I bought plus other accesories. Great Store !!!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

