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LeatherUp Reviews Summary
The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Love the options. Great prices. Quality gear and quick delivery! My experience with Leather Up has been phenomenal.
Exactly what I want, and very helpful and great products
Very fast in receiving product and great quality, had to return and service
For doing so was also quick and easy. Can't wait to receive the corrected size...
I kept getting sent back and forth on pay. The insoles slide down into the toes.
I kept getting sent back and forth on pay
$114.95 spent faster than a speeding bullet. I'm impressed!
Website is easily navigated and has a huge catalog of items to choose from.
Easy to check out, options for payments. The menu for searching what I'm looking for could be perhaps reduced. So many options for category I'm left unsure if I'm seeing results for fashion or actual riding gear. Perhaps if there was a division that didnt interchange between moto riding gear, and fashion apparel it would help.
Quick and easy easy to order and express delivery! Plenty of shipping updates!
Pretty good services so far. I had to exchange my helmet because it didn't fit but as far as the helmet itself I was very pleased with it... once I get the smaller helmet back I'll be happy and on the road
Received email notification that this boot was now in stock
Happy Customer
Ordering helmets were simple, but requested information for replacement clear visors was non-existent. I have to assume LeatherUp is simply a distribution center and knows very little of the products going through their doors.
The back of the Velcro on the armour knee pockets felt like sandpaper on my knees. I had to cut off the pockets in order to make them wearable. Fortunately I bought the pants because of the Kevlar, not the knee armour.
I ordered a helmet in the small size and it was a bit too loose, so I called and asked to send me an "Extra Small" but the agent that I talked to said that they didn't have the "Extra Small." He sent me the return authorization label and I packaged up the helmet and sent it back. I will wait until the "Extra Small" becomes available.
I ordered a helmet and paid for it by credit card. Then I got a phone call at a couple of minutes before 10 P.M. I spoke to Danny who told me that the helmet that I ordered was not available. He then told me that I should loo]k at the helmets again and find one that I liked to replace the one that is not available. He said that I should call back after 1:00 p.m. today and he would fix the order so that I could get the new Helmet. I called approximately 2:30 P.M. and spoke to Rose who said that Danny was NOT available. I explained to her what had happened and asked her if she could order the New helmet for me and give me credit for the first helmet and I would then c]complete the new order. I got a confirmation from her telling me that I could now pay the difference ($9.00) and she would see to it that I would get the New Helmet. Seems like a lot to go through to get a helmet. If you had only stated in your ad that the first helmet was not available that would have prevented this whole mess. I do hope that I will receive the "RIGHT" helmet! It's PAID For. Please see to it (as Rose promised) that I get the NEW HELMET! Thank You. Frank Lesnefsky.
Website is easy to use and very user friendly. I really liked that some products even had informational videos. The checkout process was also very easy. I got my order very quickly too and they both fit great!
Quick and easy, that is how I would describe my experience with ordering on line with your company. This is coming from a guy that is not a fan of buying on line.
Great! Thank you. Very much appreciated. Will order again
Love LeatherUp. Had to have a small adjustment made to the bust part of vest. Had it taken in a 'v' to make it look like a woman's vest. Now it's form fitting and looks great!
I've ordered from LearherUp before and am extremely satisfied.
Package was said to be delivered to my front door. Not There!
After searching all over the yard and checking with my neighbors I found the package
Jammed inside my mailbox!
From the business
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members