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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Received the x-560 bag in 3 days. Fits the bike just fine and ties down work. The velcro around the sissy-bar is just fine. They might be to long, as I had to fold them back to get a good fit. The only con might be that it is a bit to wide and it holds to much. It is a large bag and held everything I needed for a 4 day ride. The small bag is not strong enough to mak a back rest out of it unless you stuff it full.
I purchased this bag right before I went on a 1500 mile trip. It worked out perfect for my Boulevard. I haven't used the barrel bag. I put the large bag on my passenger seat so I could lean back against it and it worked out great. Had plenty of room for all my stuff and then some. I rode through a lot of rain and everything stayed dry even though I didn't use the rain fly. Overall I am very pleased with this purchase and would definately buy again. The shipping was fast too. Thanks!
WOW, what a travel pack. Exactly what we needed for the bike to travel with, will carry everything we need and more. Very well made pack. I have priced them locally and they are selling for $170.00, and this is well worth the price. Why pay more when you can trust what you are receiving from Leather UP, top notch merchandise! LaDonna, Tulsa, OK
My first trip one of the velcro strips came off, but all in all it's a great bag for the money.
This thing is HUGE! The roll bag is large enough for my every day riding needs (I over pack to the extreme). The main bag is larger than an airplane carry-on roller that I own. I would definitely recommend a tall sissybar. My short one will only allow me to use the bottom strap on the main bag. I'll have to come up with a creative solution to secure it but, with all of the D-Loops, I don't see this as a problem. Great Deal from a Fantastic Company!
Good quality bags. Nice and big. Bought a big one for my company laptop to fit in, which it does nicely. The only downside is the velcro straps are too short to wrap around my backrest so I had to bungee cord it on my HD Electraglide Sport. Haven't ridden in the rain yet so but I think it will perform as advertised.
I received it in seven days. Nice, little too big. Check the round bag Velcro-stitch stability before you trash the box. Mine came loose on the first pull.
I will EASILY pack for a 10 day trip with these bags! I made a luggage rack to install in place of my passenger seat and back rest, as it doesn't fit very well on the stock back rest - the angle of the back rest makes it lean back and put a lot of stress on the velcro. It is an excellent value for the price, but it doesn't look as if it will hold up for years and years - we'll see. I would definitely purchase again until I can justify the $100's for a leather, more custom fit bag.
This is a great item, especially for the price. The only complaint is that I have a short sissy bar, and the pack's upper attachment loop is above it. (The lower attachment loop is fine)
use it almost everyday lots of space and have had people tell me they like the looks of it I would buy this product again
Great Price for such a large bag. Lots of room and well built. Very pleased when I took it out of the box. Much larger than it looks in the picture. I have made multiple purchases from Leatherup and never been disappointed and will buy again.
Just got this, its quality is top rate. plenty of room. Of course I haven't gotten anything from Leatherup that wasn't great quality. I go no where else!
Took this for a long weekend and had way more space than I needed. Great pack. I highly recommend
Fits on my Cobra Carrier (also purchased from Leatherup) very nicely and easily attaches to my sissy-bar. As the weather changes here in the east, I'm looking forward to touring with this two-piece sissy-bar tour set. The price was excellent and the quality is superb! And it's large enough to accompany many things I will need while touring. Everything I have purchased to date from Leatherup.com has been of the highest quality - as is this tour-set. Keep up the great work!
John E. Stevens
Jamesville, NY *******
This was a great purchase, bag is large and roomy, just went away for 4 days and it fit all the necessities a lady rider needs with room to spare! I did have to purchase a taller sissy bar but that was a minor issue. Fits wonderfully and doesn't move around, I as well put this on my passenger seat and it made a great back rest for my trip. Easy on and off, the convienent handle makes it a breeze to carry. Would recommend this bag...
very sturdy construction. Easy to connect and disconnect from my motorcycle. I appreciate the handle on the top for the ease in carrying.
Very nice. Much larger than it looks. Very well made.
Kept my cloths dry from the rain. very large and seems to be well made!
Great bags. Rode 1200 miles to Sturgis with them. Using the smaller top bag on our rides around the Black Hills worked well. One of the best purchases I have mad for our bikes
Very good quality at a great price. I bought this item a year and a half ago as a Christmas gift for my son. He loves it! So...I bought another one for myself. Just used it this past weekend on a four day trip and it worked out great.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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