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LeatherUp

3.6

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LeatherUp Reviews Summary

The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.

This summary is generated by AI, based on text from customer reviews

service
167
value
288
shipping
286
quality
942

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Dorothy U.
Argentina
1 review
0 helpful votes
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I purchased this item for
October 10, 2019

I purchased this item for my Fatboy (my bike, not my husband). Have used it on one weekend trip so far and found it is perfect for our needs. We have had bad experiences bungee-ing different types of bags on our bikes and even lost a piece of luggage off the back of my bike on a trip last year! This luggage replaces the "several" different bags we used to bungee on and there is no chance of it falling off. Easy attachment to the bike. Super large with lots of compartments and the Velcro added to the design of the compartment lids is an extra security feature. It is NOT leather, but seems to be well made. Hope it will hold up to the road and use. Time will tell about that I guess. Have not used it in the rain yet, but previous comments state that shouldn't be an issue. Would recommend for the money.

Date of experience: October 10, 2019
Ruth E.
Argentina
1 review
0 helpful votes
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This a "big" bag. Looks
October 10, 2019

This a "big" bag. Looks great and sturdy. Riding RT66 this summer. Will update review then.

Date of experience: October 10, 2019
David Y.
Argentina
1 review
0 helpful votes
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I purchased bag for Blue
October 10, 2019

I purchased bag for Blue Ridge Parkway Trip. Took a couple of tries to get it situated perfactly, and the Let the Good Times Roll!! Very pleased with perchase.

Date of experience: October 10, 2019
Nicole G.
Argentina
1 review
0 helpful votes
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This is a great package.
October 10, 2019

This is a great package. The big bag is very large and secures nicely to the riders back rest. Plenty of room for a long trip. I used the smaller round bag to pack my used clothes.

Date of experience: October 10, 2019
Jennifer W.
Argentina
1 review
0 helpful votes
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The gloves looked nice...but they
October 10, 2019

The gloves looked nice...but they had thin insulation and did not fit well for me. I hope the refund and return policy is good.

Date of experience: October 10, 2019
Sandra W.
Argentina
1 review
0 helpful votes
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Gloves are ok, had to
October 10, 2019

Gloves are ok, had to put some inserts that I had in to make them warmer, was not that cold out. For warmer weather they work great.

Date of experience: October 10, 2019
Steve K.
Argentina
1 review
0 helpful votes
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what a great fit ,softest
October 10, 2019

what a great fit ,softest leather ,greatest quality .thanks leatherup, as usual you never dissapoint.charles,canada

Date of experience: October 10, 2019
Frank E.
Argentina
1 review
0 helpful votes
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These gloves as for fit
October 10, 2019

These gloves as for fit form and function are great. The customer service is second to none. However...It may be just me...but on a warm or sunny day....when I remove the gloves my hands are actually black from the dye in the gloves. I told Customer Service and they sent me a second pair. But these do the same. I decided to keep them and try a few ways to stop this from happening. But as I said...the gloves are great!. Look great! and soft as butter.Iit could just be my skin, but I would not consider buying my leather goods from anywhere else. My coat ..chaps...and anything else I have purchased from them are top shelf....at a bargain basement price.

Date of experience: October 10, 2019
Joe S.
Argentina
1 review
0 helpful votes
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Remarkable for the price. Well
October 10, 2019

Remarkable for the price. Well made, very comfortable, and a very good fit.

I bought these gloves as a cool weather pair, I did not want something that would make my hands sweat, but wanted something that would keep my hands warm enough for fall rides.

Date of experience: October 10, 2019
Lisa D.
Argentina
1 review
0 helpful votes
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Good fit and feel. Not
October 10, 2019

Good fit and feel. Not too warm on the real cold rides. But I'm very pleased

Date of experience: October 10, 2019
Nick X.
Argentina
1 review
0 helpful votes
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Great Pair of Gloves...They do
October 10, 2019

Great Pair of Gloves...They do everything there designed to do...

Date of experience: October 10, 2019
Barbara Q.
Argentina
1 review
0 helpful votes
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These gloves are worth three
October 10, 2019

These gloves are worth three times what paid for here. Fit great, not too loose, not to tight, well padded and very sturdy. Thanks again, and again.

Date of experience: October 10, 2019
Robert L.
Argentina
1 review
0 helpful votes
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Good fit ..one small section
October 10, 2019

Good fit ..one small section of the right thumb did not get stiched,bout an inch. No big deal,ma gave me a needle all set to go an I done stiched er up...yup. hey stuff happens. Chaps I got wuz good to. Turk

Date of experience: October 10, 2019
Kimberly Q.
Argentina
1 review
0 helpful votes
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Like the fit and they
October 10, 2019

Like the fit and they look good. I thought they would be a warmer glove. They are warm enough down to about 45 degrees, after that my fingertips get cold.

Date of experience: October 10, 2019
Jim K.
Argentina
1 review
0 helpful votes
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Excellent... Received the golves early,
October 10, 2019

Excellent... Received the golves early, great quailty... This is my second purchase and I am very pleased. I will return time and time again.

It's really great to do business with a company that lives up to their word.

Thanks again.

Dan

Las Vegas, Nv.

Date of experience: October 10, 2019
Patricia P.
Argentina
1 review
0 helpful votes
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Great gloves for when its
October 10, 2019

Great gloves for when its cool and chilly, may not be as warm as I like when it gets too cold. After wearing them for 2-3 rides, they really broke in nice and have a very comfortable fit.

Date of experience: October 10, 2019
Jay O.
Argentina
1 review
0 helpful votes
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A super value for the
October 10, 2019

A super value for the price. Fine craftmanship and they feel good on my hands

Date of experience: October 10, 2019
Eric P.
Argentina
1 review
0 helpful votes
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Very nice gloves. Fit great
October 10, 2019

Very nice gloves. Fit great and feel comfortable. Not for cold weather riding.

Date of experience: October 10, 2019
Jessica T.
Argentina
1 review
0 helpful votes
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Very nice gloves. I also
October 10, 2019

Very nice gloves. I also ordered the water proof and cold weather gloves. I let you know how they fair. Thanks.

Date of experience: October 10, 2019
Jack D.
Argentina
1 review
0 helpful votes
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This is the 3rd pair
October 10, 2019

This is the 3rd pair of gloves i have purchased. All of them are great. The one pair I bought they were the insulated ones were a little too big for me but just fit my friend perfect. EVERYTHING I buy from leatherup is THE BEST! Thankx,Cat

Date of experience: October 10, 2019

From the business

Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...


leatherup.com
Founded in 1998
Wilmington, DE, United States