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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Love the boots, but they run large, so I had to send them back for a half size larger. I am a 10 1/2, 11 in tennis shoes, but the boots that fit were size 10, which I haven't worn in 30 years!
great boots, got them for christmas and love them just did the seattle snow/ice record storm and never took my pac boots out of my locker. they are warm dry and comfortable. 3 work day break in
The ordering process was easy, and I had my new boots very quickly. I ordered the same size I wear in cowboy boots, and these were slightly larger, which is a good thing: a tight boot isn't nearly as warm as one that lets your foot move around some and has a small layer of air between your foot and the leather. These boots are for riding, not hiking... Overall very pleased with these. I'll likely be buying additional LeatherUp products to use on my bike.
Fantastic product! My order was here in a week and fit perfectly with my normal size 12. Great comfort and virtually no break in needed. I am a very happy customer and have been telling my friends about Leatherup.com!
So...... I was very cautious about ordering boots online. Even after reading all the reviews, i was still very cautious, let me say it i am very very happy with this purchase!!! I personally though the size was dead on and the boots are very comfortable!!! Will recommend this boot to all my fellow bikers in my M/C. Awesome and I'm very surprised!!!
I just received my order of these classic boots. First I have to say this boot is an excellent buy, I did not expect this quality for the price. Leather Up surpassed my expectations with quict delivery and a boot that reminds me of the boots I used to wear years ago. The fit was right on, nice job.
they are heavy duty ! i have narrow feet so i have put memory foam inserts & 2 pr. of socks . now they feel great ! i worn them riding for about 6 hrs . no blisters ! true to size i wear 13 & that's what i got . great fit for the price ! if your looking for good boots this is the place !
thanks southpaw 63
Great boots, never ordered shoes or boots online before. Sizing was right on, and the boot are very comfortable, good quality. I will be purchasing another pair soon.
RYoung
Size was correct...wore all day without new boot feel...broke in easily...looks sharp...great boot for $
These are great boots. I typically where a size 8.5 or 9 in boots, and I should have gone with the larger size, but once I actually get them on my feet ;-) they feel great, and are comfortable to wear during the day when I'm not on the bike too.
I could only rate the boots a 4. Because 5 would be perfect, and I was taught there's no such thing as perfect. Great fit! Supple yet strong leather! Good strong stitching! I don't think there is anything more I could ask for.
I absolutely love these boots. However, I would suggest that if your feet are even a little wider than normal, order the wider size. I usually wear a size 9 so that was what I ordered. When I received them they were too tight :(. Leather up did quickly exchange the order but it cost me the return shipping. It seems that this line of boots may run a little narrow so wide
Fantastic boots ! High quality leather with sturdy construction. They are so comfortable. They were broken in after wearing them only a couple of times. I read the reviews before purchasing because I wasn't sure about the sizes and how they fit, especially ordering on line and no being able to try them on. The reviews said they run a little big, so I am usually 10 1/12 in regular shoes, so I decided to order 10EE. I have some sensitivity in my feet because I have type 2 diabetes so shoe comfort is of vital importance. Well I have to say all my apprehensions were laid to rest when the boots arrived. The size was perfect for me and they were so comfortable right off the bat ! Plus they arrived so fast,faster then I expected. Leatherup you rock !! I will definitely order from you again.
From a very happy customer
Tom
Scottsdale AZ
I am very satisfied with these boots. The leather is thick and they appear to be well made. I don't use them on the Hiway as I like the protection of sport touring boots. I broke my leg and ankle once and don't want to do it again. These boots are very suitable for my commute to work and they look good enough to wear at the office.
Amazing fit and comfort right outta the box , shipping was very quick , three thumbs up , gonna order a second pair for spare , at this price you cant go wrong
This boot is great! Much more than I expected for the price. Fit and finish is very good. I wear and ordered an 11 and it was perfect. I will definitely buy more Xelement boots from LeatherUp. They shipped soon and arrived at my door soon. Great service.
Brad B. Mesquite, Tx
Great fit. Ordered normal size, not larger or smaller. Great service
Good looking boots and great fit. Comfortable for a while, but the insole could provide a little more cushion.
Great boots for the Price. Definitely met and exceeded my expectations. Shipping took a little longer than I hoped, but still had them within 10 days. I do recommend for "size-sensitive" clothing items that Leatherup allow for free return shipping if the size didn't work for the customer. This would align with other "best of class" retailers.
Sturdy, but pliable for easy break in. Comfortable for riding and walking from the get-go. Great traction!
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
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