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The company has garnered a solid reputation for product quality and value, with many customers expressing satisfaction with their purchases, particularly in terms of craftsmanship and timely delivery. However, customer service experiences reveal a significant concern regarding slow response times and difficulties in handling returns and refunds. While some customers eventually received resolutions, the inconsistency in support has led to frustration. Overall, while the company excels in product offerings, enhancing the efficiency and responsiveness of customer service would greatly improve customer satisfaction and loyalty.
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Never ordered boots off of the net before and was a bit afraid to do so but the boots look and fit great. I highly reccomend adding an insert to these boots such as a gell sole, etc. There is no cushion to mention of with these boots. The leather is top shelf and and function and looks are second to none at this price. I have been shopping for a wide sized harness boot and have found nothing anywhere close to the quality of this boot with others costing $30 to $60.00 more. Ordering through Leatherup has been a pleasant surprise to say the least and like so many others I will be a repeat customer.
I just got my boots and wore them all day. Very comfortable. I would recommend them.
These boots are great so far. I have no complaints.
These boots were a gift for my husband. He previously had Harley Davidson boots that looked exactly like these. He loves them!! He says they are so comfortable! And your service is exceptional!! Great store! We will definately purchase more items from you! Thanks!
These boots were exactly what I was expecting. Good quality, very comfortable, and broke in very easily. The size fit well. My size 10 fit my size 10 foot. Got them right before my motorcycle trip. After a 1000 mile ride over four days, I very satisfied with the boots. Shipped within 3 days and the price was great. I will order from this store again.
Great boot! You can't beat Leatherup.com! These boots were cheaper than re-soling my old boots.
SIZE ISSUE: These boots were a half-size large than other boots from this manufacturer; whether because of the square toe or otherwise. I am disappointed because I had to pay for the return shipping. Otherwise, like everything else I buy here I am satisfied. Great quality and exactly as described.
boots fit great about two days and they were broke in feel as comfortable as a pair of old socks will definitly buy again
All I can say is this is a great boot. I have a high arch in one foot which has always given me problems in finding boots that fit. These fit great right out of the box. I haven't had to do any "break in" plus they fit true to size. You can't go wrong with this boot.
The boots seemed to fit true to size. Easy on and off... glad I didn't have to lace up anything. I was able to "spit shine" the toe of the boots. I'm 6' 3' tall and I love the way the rise of the boot hit me just below the thickness of my lower calf. Girlfriend says they look sexy on me... she likes the "harness" style which seems to be so popular with motorcyclists. I like them... very good value for the money so far.... only have them less than a month!!
Excellent boots! A real bargain; top quality and great price.
The boot sizing was true to my normal shoe size. I bought these for the tall Shaft size to keep my jeans from riding up when cruising down the highway. At 90 MPH the jean legs don't move up any more! Another plus is the tall shaft is flexable when you walk so there is no leg fatigue. The boot is made with quality material top to bottom. I found that if I was going to walk alot in these boots... I had to put some Dr. Scholles inserts in them. Now I'm "gell'n." At first I wanted the lug soles but after getting off my bike and stepping in mud a few times... I discovered cleaning these boots is much easier. I gave 5 stars for quality, looks and overall comfort.
I LOVE these boots! They felt broken in right away. Glad they came in an wide as I have a wide foot. Look forward to many years of wear and tear!
The boots are excellent, i love them, awesome service you can't beat the price.
A very well made boot, unfortunately if you have a wide foot they will probably not be wide enough. I had to return mine. I usually wear at least a EEE or EEEE so it is understandable. I wish I could have kept them!
Very nice quality boot.I ordered the wide size found it to be tight but it is stretching out ok .Would like to see more styles offered in the wide sizes even wider.I can't believe I have the biggest biker foot.
Wear a 10 1/2 wide shoe and got the same in this boot. Fits perfect! Fit snug for a day or so until they 'broke in' and now fit like a dream. Very comfortable!
Fantastic quality, super fast shipping and cheapest prices on the net. Definitely will be back for more
Very nice boot..Fit from the box was great...a few hours of wearing and fit perfect now..Great value for the money
I loved the first set so I bought a second set. The second set had a defect that appeared to go through most of the hide. I have returned this second set and await a response from LEATHER UP.
Answer: Leather can be stretched some what if it's wet. But you should seek a professional cobbler to see if they can be stretched before you try it. Quite honestly you won't have much luck with customer service I found. They're very obnoxious, unhelpful and generally not pleasant to deal with. I wish you good luck
Answer: This is why Revzilla.com, denniskirk.com, and motorcyclesuperstore.com are so popular. I called each of these companies before and spoke to an actual person who had the product in their hands while talking with me.
Answer: You unfortunately made a bad choice doing business with this company. Go check their reviews. They are the worst company I have ever dealt with. I'd be amazed if you get ANY response from them at all! Sorry to tell ya.
Answer: Empty your cart already!
Shop the largest selection of motorcycle riding gear, apparel, parts and accessories online. Lowest Price Guarantee, Free Shipping, and No Hassle Returns. Browse your favorite brands like Kuryakyn, Vance & Hines, Bell, Shoei, and more. LeatherUp.com is...

