LeVelReviews 407

Wished I had read these reviews before placing an order. Placed my first (and now only) order two nights ago. Was supposed to get a free item which I placed in my cart. After submitting & processing the order their system automatically added the feee item therefore charging me $32 for the one I placed in my cart. Tried to contact them immediately. There Is no way to contact a live person. You have to submit a request online. There answer was it was shipped before I messaged them. I clearly can see via FedEx tracking # that I contact them approx 12 hours before package was shipped. So my option is to pay the extra cost or to return the box & pay 10% restocking fee. HORRIBLE CUSTOMER SERVICE. HORRIBLE COMPANY. Will no longer be doing business with them.

I love the product but the customer service is horrid. I placed an order on January 5th. The autoshipment of the same things I had ordered were set to happen on Feb 5th. Somehow the order was sent on January 15th and charged my card $276. I emailed support, which said they can't do anything about it since I set it up to do that. I did not set it up. They told me I would have to pay the shipping to return the large and heavy box, then they will give me 90% of the money back, but not the shipping that I had paid in the beginning. I didn't bother with spending $60 to send it back only to get a portion of my money back. I deleted all my credit cards and all my autoshipments. I told them I would never order from them again. I received an email today saying my order had been shipped. I log in to my account, and there it was. One of my credit cards and an autoship account. I deleted it again and contacted customer service, who was rude and told me in an email that I hadn't deleted anything, and that I requested this autoship. I was also told to pay to ship it back and receive 90% of the money back, excluding shipping, of course. I am done with this company. I had them delete my account and I've had to turn off my credit card, as I am unable to stop the charge because it was a college credit card and they do not allow stop payments on credit transactions. This company is a ripoff. They don't care about their customers, they just care about getting people's money.

Got my product few days ago n they are really great! Quality is good, Everything perfect, I ordered and I received everything in a few days! Thank you

Someone signed me up to sell for Le-Vel. I've never even talked to anyone about this and got a welcome email. I've tried to call - no phone number listed on their web page. Email - got a reply that says they don't check this email even though it's listed on the site. I'm assuming this is a scam. I'm frustrated, obviously customer service is not their strong point. I'm told they are having a contest right now and by signing up people they get more points. My identity is stolen! How is this ok with a reputable company? If anyone has an idea how to remove my association with the company I'd appreciate knowing it!

I started taking Le-vel at the suggestion of a trainer. When I got the product I was very excited to start the program. After a couple of days I noticed I was getting an upset stomach almost immediately after taking the shake. Upon further investigation the product is chalked full of milk products but I was never told that before starting the program. I decided to stop and try again in a few days and again the same reaction. I stopped the program and gave the remainder back to trainer to use. I then get a second shipment and my account was deducted for $250. I could not find a customer service number anywhere. The company is set up to not have to deal with customers one to one. I finally got information from the trainer on how to return product but it's been 2 months and I still haven't been reimbursed the $250. This company has very shady customer service and will not provide ample contact so you can speak to a representative. I think that is by choice. If you are a promoter/seller of the product you better make sure your customers know they will automatically get billed on a month to month basis or when they get billed the next month they will not be happy with you!

Thrive by Le-Vel is hands down my favorite nutritional product! It really puts a pep in my step during the day and I work a full time job where i'm up on my feet all day so the DFT, shake and the capsules really do it for me!

I've been a Customer for over a year now and the Thrive products truly are amazing! I especially love the vanilla Thrive shake! They taste so good! I have never had any issues with this company! I would definitely recommend this to a friend!

I've been using thrive pills, shake and patch for 2 months and I really like them. The shake is my favorite as it fills me up and keeps me from eating a bunch of carbs for breakfast. No product is going to make you lose weight, but when you combine with other healthy habits, you will see results. The products are expensive, but they are high quality.

I ordered as a first time customer because they were offering free products with purchase. I ordered at 10:30 pm and They said I didn't order in time and I needed to order by midnight EST I didn't see it anywhere.
I asked if they could make an exception? NO
I said I would like to return my $230 order and they said there will be a 10% restocking fee and I have to pay for return shipping.
TERRIBLE SERVICE
NO WAY TO TALK TO A LIVE PERSON
I LIKE THE WAY HE SAMPLE MADE ME FEEL BUT I WONT BE A CUSTOMER OF THIS BUSINESS EVER AGAIN THEIR VALUES SUCK