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Lazada Reviews Summary
Lazada has a rating of 1.6 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lazada most frequently mention customer service, order number and credit card. Lazada ranks 773rd among Electronics sites.
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I've ordered an item from lazada and was surprised that my status of my item:
Your parcel is being prepared for return to sender by LEX PH. [Mandaue City Hub]
The courier did called me once but cancelled it because I was on the meeting. They don't even text or notify me that it's was the lazada package.
OrderID: #**************
Order numbers:
*********************8086
Both were failed delivery due to 2 unsuccessful delivery attempts while, there was never a delivery attempt from them. Not even calling me, while I was always receiving orders from other sellers... This is so upsetting because I always track these everyday. I tried to find from the lazada app ways to contact the customer service but there is no way. I thought that there is a scam about the seller because my friends orders have the same status. I want someone to talk to someone from Lazada to clarify the issues.
Order #************** and Order #**************
Are not received, both orders paid by visa card.
The Lazada custom service seems useless and there are no updates at all.
Very bad experience.!
NEVER LAZADA AGAIN
Hi MelowsPlace S., upon checking in our system, your order is already tagged as delivered last April 13,2019. May we verify if you already received on your end? For this order number: 222027552731314. This has been tagged as cancelled due to lost item or shipment issue of the delivery agent. However, this is already refunded on your account. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Since mid 2020, LAZADA is no longer my preferred online shopping site because 1. CANCELLATION no longer allowed, even before shipment and even for reasonable reason 2. Movement of the order is much delayed and lacks update as shown on tracking.
Hi lyd r., we do understand your concern as a customer and we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I try to buy a split type aircon. No dealer is willing to deliver to Dipolog, only Manila area. The shipping cost are shown and I can check out the order but then I get the message that is no delivery to my location. I have to cancel the order. THATS UNFAIR!
Hi Andreas L., we do understand your concern as a customer and we're sorry for the inconvenience that caused you with regards on that matter. Please be informed that due to our new shipping policy that has been implemented in our Platform, you can get free shipping once you meet the minimum spend required by the seller. If you will not be able to reach the minimum spend, a shipping fee will be applied which will be based on the Weight of your item(s), Seller's origin and Customer's location. To know more about our Shipping fee, kindly refer to this link; https://goo.gl/JZSnmV.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered 3 bathing suits they claimed itll be a little longer than expected to get my order as they have a large amount of orders and when asked for specifics on where my order is or when it will arrive they give no information other than they have a large amount of orders and to be patient. Currently cancelled my order and now to see if they are going to refund my 55$.
Hi Breeanne M., we do understand your concern as a customer and we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I bought a mobile phone and it was only 1 week the LCD is not in good shape. Its better to buy in Physical store for sure..
Hi Sabina o., we do understand your concern as a customer and we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I order a swimsuit from them. Have yet received an email or anything about my order and unable to cancel it.
Hi Ericka R., we do understand your concern as a customer. Just visit your Lazada account and go to my orders, from then you will see the history of the items you've purchased on us.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I was asked to resubmit my review because I gave them one star due to nearly expired product. Bought on July 26 of 2018 and will expire in August 2018. The seller should have indicated the expiration on the description box. How would other know the state of the product if you are going to filter all bad reviews? If I knew it beforehand I am not going to buy it. (HealthandBeautyph is the seller.)
Hi Liz B. We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
My order was cancelled after 10 days without notification and despite follow-ups. I called and they said that it was "system default error" and no agents can explain exactly why my order was cancelled. Unbelievable!
Hi Maritess G. We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I placed an order almost 2 months ago, that was charged to my credit card right away, but has not even shipped yet. Nobody form Lezeda is replying to my emails...
Hi Ali G. We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
Edit Remove
Ordered from lazada and the order did not arrive. Followed up and gave them 48hrs for feedback of what happened to the order. Received an email that order was cancelled due to failed delivery. No particular reason why they failed to deliver
Hi, F B. We're very sorry about what happened. Please let us know the order number for us to call the attention of the responsible department as we looking forward to improving our customer's shopping experience.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
They will accept an international billing address and International credit card on the order but then immediately reject the order
The customer service is a Joke. Had a 42K order and the only thing they recommended was that I pay Cash on Delivery. Seriously?
Hi Sam W, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I am used to the freedom of speech when reviewing things on Amazon. So when I started purchasing stuff off of lazada, I was somehow expecting the same level of freedom when it comes to expressing appreciation or disapproval of a product. But boy I was wrong.
My review of a particular product was tagged as abusive even though it wasn't even remotely negative. If at all it, it was more of a passive positive neutral. That was the only thing I could think of. And it was not even as harsh as some of my other reviews considering I could not decide whether the item I bought was fake or not. There are some really dumb people in lazada that evaluate reviews.
Update: It took me a while to read the response of a Lazada representative. He/she said that it was not Lazada that evaluates the reviews but rather the sellers themselves. This is the biggest piece of crap I have ever heard in online retails.
Why would Lazada even allow this? Of course the sellers themselves would only want to hear good things about themselves, wouldn't they?
This is so disappointing.
Lazada should seriously change this policy. It's just pure laziness on their part.
Hi, James A. Each seller has their own access to Lazada webpage, it is their discretion if they will approve the customer's review or not. You may contact us via https://tinyurl.com/yd38fsy7 for further assistance if you encounter problems on items received.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
It has been 3 weeks since I placed my order and it is way beyond delivery time. They won't give updates and won't issue refund. I have wasted time chatting with their CS but no help is guaranteed. I guess when you pay and they mess, you are the only one at a loss because their customer service is not really Reliable. They just give false promises and time frames which are never followed. I don't know how many times they escalate but, really they don't care about customers, they have your money but they seem to treat your concern as a joke and really do not care.
Hi Det D., we are trying to call you on your registered mobile number, however, your line just keeps ringing.
For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Good day!
There is no updates for my Order #**************.It's been 2weeks & it still says "your package has been packed & is handed." Pls give me an update
Hi amor l., upon checking your item is coming from our seller abroad. You may expect to receive the item on or before February 20,2019. In addition, we do have 20-30 Calendar days for items abroad. Sundays and Holidays are not included on the delivery. You may click this link http://bit.ly/2lia7AZ to know more about shipping and delivery. Thank you!
Since writing my original review, Lazada have replied saying 'could I contact them'. I have contacted them every single day for the last 36 days and they have done nothing, now because I post a bad review they want me to contact them again, WHY so they can tell me they can't do anything and are keeping my money again.
Their so called 'help line' is a joke, just lies and more lies to get you off the phone. You are never allowed to talk to anyone in authority, never allowed to talk to anyone in the payment/refund department and no one ever contacts you back.
Every day for the last 36 days I have been told that my case would be referred', 'coordinated' or 'escalated' and everyday nothing happens. I call the next day and get told the same thing.
The best possible advise regarding Lazada PH 'STAY WELL AWAY'
Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I placed an order mid-December and paid with my credit card from a UK Bank. The order was not delivered on time and on December 26th Lazada cancelled my order. Now 24 days later I'm told that they won't refund the money to my credit card only to their e-wallet. The card was the original source of funds and the refund should be made to that. I am not in the Philippines and cannot access the money that they say is in the e-wallet and even if I could how could I then put that back to my UK credit card. Why can't Lazada just refund to my card? They are effectively keeping my money.
Express delivery is a lie. The inconvenience lazada ph has given me is ridiculous. I've been continuously contacting every agent just to recieve my order. Their updates are slow and delayed. My schedules are being canceled just to recieve my order which has not yet been delivered to me. Lazada Philippines is unreliable.
Hi Matthew C., we do understand your concern and we're sorry for the inconvenience that caused you on this matter. For us to settle this matter the soonest, may we ask for your order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I ordered washing machine last jan 5 2019 and didn't get the item, now already January 19 2019. Ximex delivery express pick up the item last January 15 for shipping. Where's the washing machine now?
Your customer service is pain in the $#*!. I will never order again.
Hi Joan P., we do understand your concern and we're sorry for the inconvenience that caused you on this matter. Upon checking, we already coordinated this from our Logistic Team and to there designated hub today to prioritize the delivery of your item. Kindly keep your lines open for further update since you will receive a notification via SMS or call of the delivery agent once they already reach your location. We are looking forward that you will receive your item.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
I orderded 2 items for 35k, never delivered, no info, no apology, nothing. Looks like a scam to me, never again
Hi Wolfgang r., we understand your disappointments and we appreciate that you reached out to us.
For us to settle this matter the soonest, may we know the order number that is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!
From the business
Online Shopping for Electronics, Fashion, Appliances, Furniture, Baby Needs & Toys at Lazada.com.ph | Free Shipping? Cash on Delivery? Effortless Shopping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marquel M., we do understand your concern as a customer and we're sorry for the inconvenience that caused you. Upon checking in our system, your order has been cancelled due to seller did not meet the service level agreement, and this is also bound as a suspicious seller. We already reported this specific merchant from our pertinent team to fix the issue and to give a proper sanction for the posted items and prices. We advise that you may re-order for your desire items.
For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!