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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Our lawn was mowed exactly as we asked. Trimming was very well done, and clippings were blown off the driveway. Excellent job!
Thank you for the cut, he cut the grass did the edges in which I needed badly, thank again.I appreciate it
I’m sorry that you feel you had a less than 5-star experience with our company, Teresa. We will be reaching out to you soon as we would love to talk more about your experience and our solutions to your concerns. Thank you!
Jose was professional and thorough. His attention to detail and the care he took was impressive. I am very particular about my lawn, as is the HOA.
I am very impressed with Jose and his quality of work.
Hello, Andrew! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
Omg! What amazing service. I left this morning with a fairly out of control lawn and came back to a well tamed lawn. Thank you Chris and the gang for taking this burden off my shoulders.
We’re overjoyed that you’re enjoying your experience with our team, Jenny. Thank you for choosing us to help you in making your lawn neat and beautiful.
I am so satisfied with the work that was done. I can walk through my yard and don't have to worry about the weeds..
It’s great to hear that you had a positive experience with LawnStarter, Katrina. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
😳
It was half done. It wasn't professionally cut.from the front yard in the backyard. I have pictures, but it won't allow me to load. I had an appointment with them for Sunday or Monday. They came early May,16,2024. Yesterday! I had my actual appointment
Supposedly. To have with them for Sunday or Monday. They came early out of the blue. They waited to charge me extra fee's without my consent or acknowledgment. For something that we didn't agree too.And Didn't aware me about any extra cost. I had credit that was not even applied to. It's a scam. It was the worst experience ever displeased, disappointed. Please be careful of dealing with companies like this one. Oh not to mention, it's a small yard front yard and backyard.
That would do those type of Sloppy work ethic.
Hello, Whitney. We apologize for the inconvenience this may have caused you. We already investigated your issue and have an available resolution. We would love to discuss this with you further. We will be reaching out to you soon and making things right. Thank you!
My technician was detailed in every way giving attention to the aesthetics of my yard. I am grateful. Thank you.
Hi, Brittany. We’re so happy to hear you had a great experience at LawnStarter. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you for many years to come.
Very happy with the lawn service. Guy came when he said he would, finished quickly, and cleaned up the clippings afterwards. No issues whatsoever! :)
We sincerely appreciate you taking the time to share your experience at LawnStarter with us, Hermina. On behalf of our entire team, thank you for allowing us to serve you.
Service was quick and lawn looks very nice and clean. I really appreciate how quickly and diligent they respond. Thanks!
Hi, Luizaida. You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to serve you.
Milac and his crew are very efficient fast and very professional and they do a very good job I was very impressed.
Thanks for reviewing Milac’s lawn care work, Susan! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Thanks to Corey, my lawn is so much better! Thank you, Lawn Service! Not only did he mow my lawn, but he also edged the sidewalk. Thank you!
Thank you so much for taking the time to share your experience at LawnStarter, Brenna. We take pride in knowing our customers are happy with their lawn mowing experience.
Philip from Lawn Starters did an excellent job on my lawn. I had struggled with lawn mowing services never meeting my lawn requirements to the point of doing my own yard service.
My job has made it hard to keep up with the care of my lawn myself. I started researching a good company to take over my lawn service. After extensive research, I picked Lawn Starter. They set me up with Philip. I am very satisfied with how Philip met all my expectations regarding my lawn care. I have St Augustine and Bermuda grass so my yard requires special needs!
I would give Lawn starters, and Philip a five star excellent review.
See if I can get it I'm gonna go out and take a photo of my yard. I'll be back.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Marsha. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
LawnStarter is GREAT! No commitment to a contract, you choose how often and what dates for service. Mike took care of my property yesterday and did a great job. Polite, professional and great job. What more can you ask for. Oh yea - price. Reasonable prices and no huge monthly bill. Pay as you go. Best decision every. And yes - they do more than just cutting the lawn - a complete menu of services.
Hello! Thank you for your review, C K! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Jack and his crew did a wonderful job. I am very happy with the service. I will add photo next time.
Hi, Hannah. We’re so happy to hear you had a great experience at LawnStarter. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you for many years to come.
Quick and prompt. Showed up on time and did a great job. I ordered it online and paid online so it was quite easy.
We’re so grateful that you took the time to share your feedback with us, Caroline. It’s our pleasure to serve customers like you. Have a wonderful day!
I feel like service providers nowadays find ways to screw consumers. I was enticed with a $19 offer to return for service. I was charged $71 for mowing my front yard. I live in a townhome. My front yard is very small. It took about 10-15 mins.The vendor added a long grass fee…they can literally add whatever they choose to your bill and debit your account. Never again.
Andrea, we’re so sorry that your experience did not match your expectations. This is on us. We hope we can make it right. Please let us make it up to you. You can email me at [email protected] with LSREVIEWS-SJ/AH as the subject of your email, so we can discuss the solution we can offer you.
Lawn starter was very easy to set up and they show up as promised very affordable and nice job when completed
Hello! Thank you for your review, Melinda! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
I scheduled my lawn cutting on a Sunday. Mower kept in contact all day, gave me his cell and told me when he arrived and when he was completed
Hello, Sean! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
Carlos does an AMAZING job on our yard in Fort Worth! It's odd shaped and we have a ton of edges, flower beds, and bushes...and he makes it all look GREAT!
Hi Summer, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Amazing job cutting, trimming, edging and cleaning up my property. Very fast and friendly. Had a quick chat and all.
We’re so grateful that you took the time to share your feedback with us, Timothy. It’s our pleasure to serve customers like you. Have a wonderful day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so grateful for your review, John! Thanks for sharing your rating with us and the community.