LawnStarterReviews 1,761

If you have any priorities in your life, do not contract with lawn starter. They are completed irresponsible and the customer service is extremely terrible. Do to the urgency of my request, they told me possibly that Sunday they may be able to mow the grass. Stated that possibly Monday [holiday] they could cut the grass - but Tuesday after the holiday would be for sure. Tuesday morning I receive text that the crew skipped my property. I had to immediately find another contractor to save me. The property is being placed on the market and I can't even get the grass cut. THIS IS THE WORST SCHEDULING COMPANY I'VE EVEr BEEN IN CONTACT WITH. I WILL MAKE SURE NONE OF MY FRIENDS NEVER NEVER CALLS THIS COMPANY. An I'm sure they don; t even care that they screwed me over. THEY DON; T EVEN DESERVE A SINGLE STAR - THEY'RE TERRIBLE!

They take your your hard earn money, and do not do any service, do not give them your card number until they do a job, they are crooks, and cannot get your money back, from them

The two crews I have had did excellent work in my tiny front yard. The first fellow was particularly great. The second crew also great, but they showed up after I called and had that particular mow "skipped." Communications with the company for scheduling (as is their "policies") were very poor, as was the customer service in general. It doesn't matter if the reps are cheery or bubbly or wish me a blessed day when orders or requests by the customer are ignored. It matters is if communications and customer requests aren't honored. If I skipped a mow - crew showed up anyway. Also, also on several occasions, email is sent too late reschedule. In addition, my area is in a drought - highly unusual, but it happens. I only needed mowing 1x per month during this, but that is not offered or acceptable. I am on a fixed income and cannot afford mowing services when not needed. I definitely agree with Anthony G. On this one. Forget it if you have a small lawn or even need 1x per month service on occasion. No. I won't recommend them.

These scammers upcharged me I thought I had a 20 dollar new customer base price and was charged an extra 40 dollars so 80 dollars lawn job WTH... and I didn't authorize them to take the money out of my account. The support guy was extremely rude yelling at me on the phone. Horrible unles you want to be charged an extra 100 dollars for a lawn job when it should b way less don't go to them. I'm telling you they are scammers and WILL STEAL YOIR MONEY...

I have contacted the 'CTO' of lawnstarter.com named Jonas Weigert on twitter to see if I could get response to property damage. Silence. They have not emailed me (nothing in spam folder) or left me a voicemail to let me know what they intend on doing. I think they refunded the charge after the damage, that does not make up for the damages (shattered window glass and broken sprinkler heads). I called them as soon as I saw the damage happening (home due to quarantine) and you could even hear lawnmower in background. DO NOT USE THEM. IF THEY CAUSE PROPERTY DAMAGE THEY WILL NOT DO ANYTHING. IF THE 'CTO' AT LAWNSTARTER DIDN'T CARE TO HAVE THEM CALL ME OR EMAIL ME, IT SHOWS THEY DON'T CARE ABOUT CUSTOMERS. WHEN I CALLED THEM IT WAS - OH DONT WORRY WE HAVE INSURANCE FOR THINGS LIKE THIS and CAN WE KEEP YOU ON THE SCHEDULE FOR THE NEXT WEEK? I told them no, cancel service. THEY ARE LOCATED AT 814 JACINTO BOULEVARD (EITHER SUITE 200 OR 206). MIGHT GO STAND WITH A SIGN OUTSIDE THEIR BUILDING INFORMING OTHERS OF PROPERTY DAMAGES. I will also file complaint with BBB in Austin (unfortunately right now is a bad time bc offices and businesses closed everywhere so I am waiting for everything to open... maybe this is why they ignore me. In hopes my complaint fades away).

Literal scammers DO NOT USE THEM AT ALL COSTS. I had my lawn scheduled for biweekly trims and they messed up the scheduling. A week after I had my lawned moved, their "system malfunctioned" and proceeded to mow my lawn again when it didn't need mowing and charged me an additional $39.99. Really convenient that I have to pay for a "mistake" THEY MADE. Canceled my service right after that incident and they refused to even credit me. Don't believe the stars, they pay for positive reviews for people to use as "credit". Such a dirty, manipulative, and unethical company.

We have been with Lawnstarter for just over a month and they have not followed their own schedule. They scheduled the first appointment and then changed it, the second appointment was set up and then changed dur to personal reasons, third appointment was changed and now this appointment has been changed. I keep getting I am sorry that this has happened to you. When I asked to speak to a supervisor, was told that they would call me back. Still waiting. Work is good when they show up.

Put in a quote through thumbtack, they texted me through my phone multiple times through out the night at 11am and 3am and 330am, then kept calling all morning throughout business hours. I signed up, the lady said it will be $19 1st mow, and 2nd 28. Then they kept calling and calling still harassing throughout the business hours making me unable to complete any of my work. I picked up another ladys call finally and she said they been having issues with thumbtack generating multiple inquiries, and put in a ticket, they cant see eachothers notes either that you been called or signed up. Finally i got on their website, cant find a way to see the 2nd mow price, she said its 26, then with some trust fee its 28, this is biweekly. So hoping weekly is cheaper i ask how much, mind you this is for a small less than 2 car garage size lawn, she says 30, and that the bi weekly is really 33$. They sound unreliable and dishonest with prices, harassing phone calls so i told her to cancel services. After i hang up with her another guy called, and i told them at this point its 2pm, i have gotten no work done, and unless they about to compensate me for lost hours of work, dont call me back and i would never do business with them! SKETCHY business. Your prices shouldnt keep changing!

I had a good experience with Lawnstarter for about 6 months, until my mower stopped working for the company. I was assigned a new crew who mowed it once with no problems, however I was charged a high grass fee when the delay was due to their scheduling and personnel issues. They refunded teh high grass fee after i contacted corporate. However the second time they came out, they didn't mow my lawn and tried to get me to agree to an additional charge for bagging leaves. The leaves they wanted to bag was actually leaf mulch around a tree to help care for it through the winter. I declined and they didn't mow my lawn that day. When they finally came back, they only mowed half my lawn, stating that because the house was a duplex, they could only mow one side. No one had ever communicated this to me and the price I was paying was on par with other mowers who mow the whole yard. However they declined to come back and finish mowing the remainder of the yard, instead saying I would have to pay double. The price should be geared to the size of the yard, not the type of housing. In addition if this was their business model it should have been communicated in a more transparent manner.

I would not recommend this company. Their business practices and customer service are not good.

OK let me start by saying i made a mistake trusting this company. I live in Dallas TX. The guy who was assigned to me was named Renair. First i set up the schedule. They told me they would show up on Monday. Well they came on Tuesday around 5 in the afternoon. They came and cut the yard in about 30 mins. My problem is they did not weeded they left the grass on the porch. They also Left large patches of grass in the yard. I called customer service to have them come back out to fix the mess. They told me they would send him back on Thursday. On Thursday Renair called to reschedule to Saturday. I called customer service back to issue a refund for the $15. Then they charged me double. They said my grass was too high and i know it was not that high. Please save your self the time and money.

Let me start by saying... I never write reviews!
I started the signup process and got through entering my phone number. I got distracted and didn't go any further. Before i knew it, I was getting text messages about my interest and back to back phone calls asking if I was interested. I told 3 different reps over the phone AND via text that when I had time, I would complete the form and sign up for the service. I advised them I was at work and not to call back.
The very next morning, I start getting phone calls. I asked the first rep to remove my number and when I was ready I would sign up for the service. She told me she would... After about 2 hours, I receive another phone call asking the same question..."are you interested in lawncare?" I was so frustrated, I explained to the rep that I didn't want anymore phone calls and to PLEASE remove my number. SMH!
In order for me to remove my info, I'll need to complete the sign up with credit card info and all. I refuse to use this service because of the initial unwanted contact.
I blocked the number they were calling me from, so hopefully that will stop the calls.
After reading the most recent comments on here, I am so very grateful I didn't sign up.
BEWARE!