LawnStarterReviews 1,761

After an initial unhappiness with the service I had to cancel the service. Email specifically stated I would have no further issues, no further billing, service was cancelled. 5 months later I get a text about the service and then a few days later was billed again. I have called support and supposedly a supervisor wasn't available ( really?) so they would call me back, also sent an email reply to the initial response, still waiting, tried calling again today, still waiting, no contact, still out my money, may have to dispute the charge, ugh. Buyer beware.

When we started using lawn starter, things were fine. They came on time and did the job. However, we ending the service due to buying our own lawn equipment so we could work on our lawn ourselves. In early March, a man cam with his equipment and my husband pulled up just as he did. He asked if we had ordered lawn service and my husband told him we hadn't and he left. However, he claimed (lied) to the company that he had partially mowed our lawn and they charged us full price. It was a whole process to prove he lied. We had to send pictures and email back and forth over the course of a couple days. In the end, they believed us, but I am not pleased with their cancellation system nor their hiring dishonest employees.

I do not recommend lawnstarter at all. I contacted them on Saturday for immediate service. They told me they could get someone to one of my properties on Monday/Tuesday windows and I agreed. They asked for my card info to book the service. Unfortunately, I was driving and unable to get the card number safely and told them to call me back. They did call me back later but I was in a business meeting so I asked them to call me Sunday. When Sunday comes, I get a text in the morning from them saying they were going to call, but never did. I missed a call from them this morning, so I returned their call. They are now telling me they are still looking for a provider and they are not able to get someone to our property as promised. They then brought up an issue that they are given each customer 5 days instead of the actual appointment date. So if you set up an appointment with lawnstarter, they may not make the appointment and will not call you. Their excuse is there is a "5-day window" for services...

So you have an entire work week they might randomly come to your house from when you set your appointments. If you are looking for quick service, I highly suggest looking elsewhere.

This company wanted me to pay $88 for one mow, during which their mower only trimmed the perimeter of the property and then damaged my property. Specifically, he flipped over my Husqvarna mower ($1800 investment) - which automatically mows my lawn and replaces the need for this overpriced business anyway. Well, he snapped and broke the wires and now it won't run. I have to pay to get the Husqvarna folks out so they can repair the damage. What really bothers me is that we were at the property and the worker never asked us or called Lawn Starter about how to proceed - he just kept going while my husband and I looked on in disbelief. What a disappointment. I won't be working with them - ever again. AND I STILL only got them to drop the price to $47.75. But yes, I paid $47.75 for Lawn Starter to damage my property. What a good deal?

I moved here to Austin from New Orleans and this was my first time dealing with a house with a lawn. It was a nightmare finding a place and when we FINALLY moved in the grass was atrocious. I mean totally overgrown, you may have had snakes and rats in it. And Lawnstarter was the first website I visited and it could NOT have been easier. They followed up right away and even did my job the day before it was supposed to be scheduled, bagged everything up and made my lawn look respectable. I've attached the after photo but if you had seen the before you would be impressed. You can even see the start of stripe patterns! I can't thank this app enough and recommend to anyone!

I had enough from this company for just using them once. I ordered the clean up of the front yard and the quote was 90 USD. They had canceled/rescheduled me at least 4 or 5 times, even on a sunny day without a drop of rain; eventually they send me another quote for 300 USD (including the back yard pictures) for full yard clean up. After finishing just the front yard charged me for full price. I had a couple of days discussion with their poor-attitude customer service, they didn't accept that on their last quote "full yard" is written. Just be careful what you are singing for!

Had used them for most of the summer to mow my lawn. They did an OK job, though they never trimmed the grass next to the fence. However, when I went and signed up for leaf removal it was a disaster.

First their website spit out a quote of about $100, which I knew had to be way too low, but the site didn't give a lot of options to push it higher and more accurate. A week later, when they were scheduled to come I get a message "Needs reqoute" in the evening. No offer to give me a new quote but the system automatically rescheduled them to come back, so I figured they would give me a quote then. Nope. Same message that evening a week later, so I finally asked the guy to give me one and if he could come back sooner than when the system had rescheduled as it had been two weeks by that point. He said it would be no problem, but never did. In fact, they evidently came again almost a week later as I got another message of "Reqoute" on the automatic reschedule day. Three weeks of a yard full of leaves, I canceled all services and moved on.

I may be a small homeowner with rental property but I can tell you that lawn starters have always showing up on time their prices are within reason I have had other person's from Craigslist and referrals and they all start out with a good price and then escalate the price and I understand theylhave bigger fish to fry I'm a small-time operator. Lawnstarters are consistence they always show up on time their price is always the same I don't have to call and find out where they're at I highly recommend them especially if you have smaller rental properties they obviously do a good enough business so they can string all the small accounts together