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The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Perfectly manicured my lawn. Short the way I like it in summer. No blown debris in front of storm drain. No excess grass anywhere. Even moved my trash can and edged between the bricks. I recommend him highly.
This crew always does a great job for me. They show up when they say, they literally overdo the job that has been requested. Until my leg heals, this group is my go to lawn care team.
I am very pleased with Ronald's performance. He does a meticulous job including a thorough trimming. I would highly recommend Ronald for any work you may have.
The app has been helpful in finding a professional to come help us with the lawn. You input the service you need and pay through the app. It's worked out great so far and the support team is very responsive to any queries.
Always clean and efficient. Makes suggestions through out the season. Offers quote on any additional work.
Leonardo and his team are always top of the 10 scale for the quality of work, communication, service and suggestions. Leonardo and Lawn Starter truly care about their customers and I would highly recommend them to you. May I present Lawn Starter and Leonardo to you and yours.
LawnStarter offers great service enhanced by the ease of online control. I can provide feedback, make schedule changes and communicate so very easily via the phone app. All this on top of LawnStarter having great lawn providers.
I am recently disabled and have found Darnell and LawnStarter to be a very dependable and reasonable priced solution to my lawn care needs. Darnell always keeps in touch when there are needed schedule changes due to weather. The work is always on time and well done
When I first contacted Law Starter (LS) I was impressed with the pricing and how easy it was to get set up. Their app is awesome to make any changes / additions to services. Ricky Gray's crew was assigned to us they do a tremendous job. They are hired for mowing and do more than necessary (pulling weeds on by the porch just because it makes their job look petter).
I always get great results from my lawn care from my crew from lawnstarter they are great. I love them. They take great care of my lawn and I am disabled so I need a good job done all the time.
Vernon and his team take care of my lawn every two weeks, they are professional and fast. I am impress with the final results each time. My lawn is the one thing I don't have to worry about.
Did a great job helping get my lawn under control. With such over growth he handled it very well to knock it down, and then handle the clippings, then getting it cut down to a beautiful hight.
I've been a customer of LawnStarter for about a year and really do appreciate their service. I am so happy with the work that Steven does for me. He is always dependable, does an excellent job, and leaves no hint that he has even been here -- except for a wonderful-looking lawn. I highly recommend LawnStarter.
Michael is a very excellent gardener, he takes his time to do his best, and I have loved having him as a gardener.
Such an easy set up. I have been very happy with my first 2 mows. Great crew, great service and great price! If considering, just do it!
Very proficient, respectful, and does a great job. They are always quick to communicate with me as well if need be.
I had lots of leaves and limbs to be removed and the job was done very well. I appreciate the hard work and time spent that went into the task.
Demetrius Has done a nice job with my lawn for over a year with LawnStarter. I would highly recommend him.
The rarely show up, the have terrible communication, the service is mediocre at best. I was usein them for a second house. I havent been to the house in like 2 months I show up and the lawn is knee deep. I contact customer support and tell them no one has shown up, and there response is it might be more expensive since it hasn't been mowed in a while! So I said, YES, I assume it will be a lot more expensive! BUT I also assume that lawn starter should pay for it! I upheld my half... Lawn Started charged $30, OK... Now the mower keeps skipping service, I asked for a different contractor... same thing skip, skip, skip. My yard is tiny, I have a pool that takes up majority of the back yard... grrrrr
Answer: This company is a scam, they get your credit card and charge for "extra services you did not request.
Answer: I have spent nearly $200 and my yard still looks like trash. Find someone else to do your yard. These people charge for work they never complete!
Answer: LawnStarter.com does not employ lawn guys. They use contractors that might be in the area and willing to do the work. Neither are responsible for property damages like sprinklers, shattered windows, etc.
Answer: Hello, Margaret. Thank you for showing interest in our lawn mowing services. To further assist you, please call us at 512-772-1556 or 1-866-822-1766; They are open Monday - Friday, 6 am - 10 pm; Saturday & Sunday, 8 am - 8 pm. Thank you and have a lovely day!
Answer: http://lwns.co/SYEKkT/20240407 Use this link to get prompt service and a discount!
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