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LawnStarter

2.9

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LawnStarter Reviews Summary

The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
963
value
909
shipping
114
returns
125
quality
808

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Richard's services
July 17, 2022

Richard was so polite and professional. He was willing to do more and gave great recommendations for our lawn. Thank you LawnStarter!

Date of experience: July 15, 2022
Texas
1 review
0 helpful votes
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Bradley
July 15, 2022

Bradley does a great job. Appreciate that keeps our pets toys safe, he has great communication, always follows up un weather delays and reschedules.

Date of experience: July 14, 2022
Florida
1 review
0 helpful votes
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Lawn service
July 15, 2022

If anybody is looking for a good lawn service I recommend this company they do excellent work my lawn service guy. Is very thorough and very fast

Date of experience: July 14, 2022
New Hampshire
1 review
0 helpful votes
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LawnStarter Always does a great job every single time no matter what the weather is. Wladimir is a hard worker, friendly person who I highly recommend!

Date of experience: July 14, 2022
New York
1 review
0 helpful votes
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Great worker
July 15, 2022

Ron is a hard working man. He is professional and always polite. I am glad to have Ron taking care of my property. He does a great job every time. I never have to ask him to redo any work.

Date of experience: July 14, 2022
Nebraska
1 review
0 helpful votes
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Excellent service.
July 15, 2022

Lamonee never let's me down. Does an awesome job, better than any other lawn care expert I've ever had. I say give that man a raise!

Date of experience: July 14, 2022
Illinois
1 review
0 helpful votes
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My father is 82. He cannot walk. He could never do his own lawn service. These people are incredible. Consistently reliable, affordable and dependable.

Date of experience: July 14, 2022
New York
1 review
1 helpful vote
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Scheduled lawn service for vacant lot. Supply nc. Rescheduled three times. Support no help. Company cancels, service contract without ever cutting lawn.
Wasted my time..

Date of experience: July 14, 2022
Mississippi
1 review
1 helpful vote
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Excellent yard service!
July 14, 2022

Wilmer does an excellent job with my yard. He pays such good detail. He is an excellent communicator and let's me know immediately of any issues. Thank you Wilmer!

Date of experience: July 14, 2022
Illinois
1 review
1 helpful vote
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Hunter with LawnStarter did a great job. The yard looks great. He worked around our schedule and helped make sure all our yard-care was handled.

Date of experience: July 14, 2022
Texas
1 review
1 helpful vote
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Lawnstarter is an app that allowed me to schedule a mowing service. I got an upfront price without someone even having to come out to give the quote because they were familiar with my housing complex. They found workers and even when my regular crew is tied up, they can find someone else to get the job done. I didn't have to do anything except accept the quote, they said they would guarantee the work, and I just pay after the job is done twice a week. It couldn't be more simple! Finding someone to mow my lawn for a good price was as easy as completing some information on an app and hitting "accept."

Date of experience: July 13, 2022
Georgia
1 review
1 helpful vote
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Great quality great price!
July 14, 2022

Been using Lawnstarter since September 2021. Had a couple issues with some crews but Lawnstarter fixed the issues quickly and got us a crew that does a wonderful job!

Date of experience: July 13, 2022
North Carolina
1 review
1 helpful vote
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Awesome lawn care
July 14, 2022

Always arrive on time and completed amazing work it nice to come home from work and have an awesome yard work complete

Date of experience: July 13, 2022
New York
2 reviews
1 helpful vote
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I used Lawnstarter for about two summers. Just like everyone else leaving a review, I was also repeatedly rescheduled by their crews, or had to complain when crews just didn't bother to show up with no notice. Each year, there would be a period when no one bothered to show up for up to 6 weeks, which meant my grass grew to knee length on these occasions. I didn't realize how lucky I was that I was never charged a long grass fee when this happened. But just recently, I had a credit card that was being used faudulently (not by Lawnstarter) and the company cancelled it and issued me a new one. I didn't think to change the number with LS, and as a result they tried to charge the old number and it was denied. But instead of emailing me to let me know there was a problem, they just cancelled my service. I didn't know anything was wrong until I logged into their website to find out why, ONCE AGAIN, the crew didn't show up when expected. Had I known about the issue, I would have corrected it immediately.

Anyway, I changed the number and got back into their system, and was told a new crew would be out a few days after the July 4th holiday. They sent two poor schmucks with push mowers (all the other crews used riding mowers), who didn't even complete the job correctly, as they were supposed to blow the clippings off the driveway, sidewalks, etc., and didn't, the crap is all still sitting out there turning brown in the sun. And then, they had the AUDACITY to charge me double -- a total of over $100! -- for a long grass fee even though the problem was Lawnstarter's fault!

I have cancelled the service now and DO NOT recommend using these crooks. Their crews clearly put LS customers at the bottom of the list in importance and will find any reason to charge double, even if LS is the party in the wrong. Save your money! Get a real, reputable lawn care company to do your lawn!

Date of experience: July 13, 2022
Florida
1 review
1 helpful vote
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Super Easy, Great Work
July 13, 2022

Order these online and received great communications prior, during, and before. The lawn was done great. Easy to make changes and very through.

Date of experience: July 12, 2022
Virginia
1 review
2 helpful votes
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Great and Reliable service
July 13, 2022

I have been using LawnStarter for the better half of five years and I have had little to no issues with service. Even when there was issues like mother nature and scheduling issues the team would immediately reach out and be proactive about rescheduling services and finding a new crew when it came time to for my bi-weekly service. I have recommended this service to all of my neighbors!

Date of experience: July 12, 2022
Michigan
1 review
1 helpful vote
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JR
July 13, 2022

What can I say? JR is very detailed and through. He handles himself very professional and provides excellent lawn service. Definately, a plus to your company!

Date of experience: July 12, 2022
Pennsylvania
2 reviews
1 helpful vote
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Great work. Yea
July 13, 2022

Arrived on time. She paid attention to detail,
Answer any questions that I had. The crew was very professional.

Date of experience: July 12, 2022
California
1 review
1 helpful vote
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Grateful for the work he did at my house. Lawn starter also helped me get someone to my house quickly when the first planned gardener canceled day of.

Date of experience: July 11, 2022
North Carolina
1 review
1 helpful vote
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I was at the end of my rope. I had another national lawn service, but after 4 delays or no shows I knew that I needed someone who could actually do what they advertise. Due to the delays and no shows, my yard had multiple issues: grass that was too high for my neighborhood, hedges that had massive growth spurts and other minor needs. Lawn Starter rep understood my frustration and helped me to determine what I needed and immediately placed a work order. The one thing I really like about Lawn Starter is that they allow you to directly IM your lawn servicer so that everyone is on the same page. I have had 3 service sessions and each has been on time, professional and very courteous. Definitely impressed and very thankful as I no longer get those "looks" from my neighbors.

Date of experience: July 11, 2022

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lawnstarter.com
Austin, TX, United States
+255
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