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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Matt is my crew and he does a fine job of mowing and trimming even in this weather. Couldn't ask for better service in my opinion.
Dominique has been professional, communicates any delays, and works efficiently - great service overall
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Christi.
First two times they didn't mow my entire lawn and did not blow the trimmings off of sidewalk and driveway. Last time they charged me a long grass fee when they had just cut my grass a week prior. SCAM, would not recommend
Thank you for bringing this matter to our attention, Melanie. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please email me at [email protected] with LSREVIEWS as the subject of your email to discuss our available solutions for your concern, and we aim to make it right. - Janice, Experience Specialist at LawnStarter
I have been using Lawn Starter for over 2 years on 2 properties and have had no issues. I will continue to use their services.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Stephen. Thank you for choosing LawnStarter. We look forward to serving your lawn for many more years to come!
It was so easy to get service started and only took a couple days to get a crew to me. David did a good job and was friendly. Support a vet!
Wow, this is exactly what we like to hear, Craig. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Derwin absolutely pulled through when he cut my lawn. I let him know that it was overgrown and he told me not to worry. My yard looks great now. I would 100% recommend Derwin to anybody.
Thanks for reviewing Derwin's lawn care work, Brian! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
I made the mistake of using this service even though they had horrible reviews on yelp. The 1st mowing service was fine, then it went downhill from there. 2nd mowing, they mowed, but didn't do any edging. When i contacted them, i was told, "my weed wacker broke". I was still charged the full amount. Then my next service, no one showed up. Then one day, without notice, she showed up expecting to mow the lawn. I declined since it was 7:00 in the evening & we were settling down for the night. I rescheduled, it was cancelled due to my "crew" had an emergency, i rescheduled, it was cancellled again for unk reasons, rescheduled & it was cancelled again. All together, it was cancelled 4 times till i finally said enough is enough & hired someone else to do the job. So frustrating. I guess they done care about their business. Good luck to anyone using this service.
Thank you for bringing this matter to our attention, Anna. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please email me at [email protected] with LSREVIEWS as the subject of your email to discuss our available solutions for your concern, and we aim to make it right. - Janice, Experience Specialist at LawnStarter
Lawnstarter did a horrible job cutting the grass. Looked more like a 5 year old cut it, missed most of it and the parts they did get you could barely tell they did anything. Then on top of that, after they did a horrible job they have you in for a contract to do a 3 cut min. So, now we have to pay for 2 more bad jobs and want to cancel. DO NOT USE THIS PLACE.
We value your business and regret that you were disappointed, James. Furthermore, we’d love to discuss your experience in detail. To see how we can improve your experience and our process. Please email me at [email protected] with LSREVIEWS as the subject of your email, so we can discuss this issue further. Looking forward to hearing from you, James. - Robert, Experience Specialist at LawnStarter
Desmond provided great service today! Very friendly, and helpful, even moved our trampoline when others have just cut around it previously. Thanks!
Wow, this is exactly what we like to hear, Maria. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Dakota did an excellent job keeping my lawn looking great! Very pleased with his work. I will continue to keep him as my lawn crew.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Sharon. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Ive been using LawnStarter for almost a year getting my lawn cut every week, and I want to thank Juan Antonio as every time he does an amazing job every time!
Thanks for reviewing your pro’s lawn care work, Jackson! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Great awesome work. Very pleased with lawnstarter. Please don't hesitate to give them a call for all your yard service.
Hi Tonya, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
I get my front and back lawn mowed every week, I can push mows when i need to, my crew is always communicative and when i ask for extras and give my budget they always stick to it. (I don't ask for extras more than maybe 2x a year, coming off of a bad injury to my leg)
They blow and edge everything (saying a lot as i have a swing set, shed, three flower beds, a planter box, trampoline and a deck) and it hardly ever takes more than 30 minutes.
Thanks for reviewing David’s lawn care work, Autumn! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app. We look forward to serving your lawn for many years to come!
James always does a great job at my house. He usually comes when he said he will. He is very reliable.
Thanks so much for giving us your take on how we are doing, Judy. We're glad that customers like you are having a great experience at LawnStarter!
Jounta takes care of our lawn and his work is professional and looks great when we come home. Thank you.
Wow, that was an amazing review for our crews! Thank you so much, Jennifer.
What I liked most about Jayden is his great personality. He is very personable and took the time to answer all my questions.
Wow, this is exactly what we like to hear, Toni. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
1) CONSTANT cancellations from so called "Tier 1 Pros"
First crew cancelled on DAY OF with NO notice
Second crew accepted work, then at 3:30PM DAY OF, claimed that the services would need to be rescheduled... HA! WHY would I trust you to come later, when you couldn't come when you initially agreed to do so?!
2) Inconsistent communication and lack of response
3) "Pros" (I use the term extremely loosely) are UNPROFESSIONAL and UNRESPONSIVE
4) LawnStarter doesn't KNOW these people from a hole in the ground... Don't have a clue as to the providers' true character or business ethics
USELESS, USELESS, USELESS!
UPDATE:
Robert - Experience Specialist responded to my review with a commitment to "make things right", YET, NO FURTHER ATTEMPTS TO CONTACT ME have been made by LawnStarter! But, then, I'm really not surprised by YET ANOTHER FAILED COMMUNICATION from *******@lawnstarter.com!
Thanks for taking the time today to leave a review about your lawn mowing schedule, Ms V. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me at [email protected] with LSREVIEWS as the subject of your email, so we can discuss the resolution we have for you. - Robert, Experience Specialist at LawnStarter
Fast service, they leave the grass always perfect. Informative, I always get a reminder of the upcoming service
Thanks so much for giving us your take on how we are doing, William. We're glad that customers like you are having a great experience at LawnStarter!
Lawn looks great, clean up was superb, couldn't be happier with my lawn service from Omar at the new location!
Thanks for reviewing your pro’s lawn care work, Chris! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Edwin has been just wonderful working with us to improve and maintain our lawn. LawnStarter makes it so easy to allow us to adjust the mowing schedule as needed.
It is delightful to hear such positive words and it’s always a pleasure to serve you, Sue!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jan, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.