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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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I ask; Joe Does!, fair prices, and on-time service (rain permitting LOL). Great equipment, does hedge on request.
I'm a big fan of LawnStarter. They provide great service at an affordable price. Total value! Derrick provides service at my place. He's hard working and the lawn shines when he's done. The company provides an app which makes ordering service easy. As a whole, they communicate very well. Strongly recommended!
Hi Stephen, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Alex has always come and did a great job at my place. He has good communication if something comes up which happens. He took a request of mine no questions asked and did a great job. Very thankful for Alex and his work.
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Danny.
George mowed, edged, and removed the debris from our driveway and pathways. He was very careful around our planting beds. I injured my back several weeks ago and it was wonderful to have LawnStarter take care of our lawn during my recovery.
Hello Gary, glad to hear from you how happy our service turned out.
If I could give lawn starter a negative star review I would. I set up service with them. The crew rescheduled more than once. When I asked to reschedule and get a new crew I was told I would have to wait 24 hours to reschedule and the new crew would be out in 4 to 5 days. I was also told different policies by different customer service reps. Terrible company
Thank you for bringing this matter to our attention, Jay. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please email me at [email protected] with LSREVIEWS as the subject of your email to discuss our available solutions for your concern, and we aim to make it right. - Janice, Experience Specialist at LawnStarter
They do a great job mowing and are always on time. They will also quote you for basically any lawn service you need. I would highly recommend them!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, John. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Lawnstarter puts Consistency and Communication a priority with their customers and that's why I use their services. If any little thing changes you'll get notified. They also offer a variety of other services right there on the app. Making it really easy to get other things done freeing up your time for your family.
Thank you so much for such a great review, Bo! We are happy to hear you liked your first service. The next ones will be just as great!
No show 2 weeks in a row
Multiple calls still not resolved
Very disappointed
The guy just did not show up over and over
Thanks for taking the time today to leave a review about your lawn mowing schedule, Cheryl. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me at [email protected] with LSREVIEWS as the subject of your email, so we can discuss the resolution we have for you. - Janice, Experience Specialist at LawnStarter
They always cut my lawn so nicely I appreciate them so much since I don't have a lawn mower it's one less thing I have to worry about.
Wow, this is exactly what we like to hear, Brittany. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
I am very happy with Gralin's work. He is conscientious, efficient, and meticulous. I would recommend to anyone!
Thanks so much for giving us your take on how we are doing, Gary. We're glad that customers like you are having a great experience at LawnStarter!
Love the yard thank you so much. And it's just right. Fix my yard back to normal the best ever I'm really happy
Thanks for reviewing your pro’s lawn care work, Carla! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
I have had some really bad l uck in lawn service over the years. I searched several lawn services experience was horrible. Just when I almost gave up I found LawnStarters. They sent two of th me best teams out and Dawna stayed with me. I live the team, they see what needs to be done and they do it! Any other that came just walked out. I want to T H and Dawna and her Team... Awesome Working Team!
Hi Bonita, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
These guys always do an amazing excellent job! Very happy with my service. Lawn looks great every time.
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Jason.
Lawn Starter is an affordable and reliable service. Their customer care is very helpful too. Will recommend it to new homeowners.
Hello Rumana Reaz, glad to hear from you how happy our service turned out.
Your business is awesome I have no complaints what so ever. Shellie is very professional and does a great job every time
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Andrea. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Tony is my crew with LawStarter. I've had one lawn mowing with edging and another with cutting of tree saplings completed. Both done with wonderful service. Thank you for making my yard look great and taking the extra step to remove a fallen tree brach hanging out in the car port!
Thanks so much for giving us your take on how we are doing, Amy. We're glad that customers like you are having a great experience at LawnStarter!
I was looking for a lawn company that takes pride in their work and I hit the jackpot with this company. Kendall is the man! I am very happy and would recommend this company to anyone!
Hello! Thank you for your review, Sonia! We are very happy to hear that you are satisfied with the service that Kendall provides and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Thorough. Fast. Consistent. I told him the first time we met how I needed the yard cut, and he does it like clock work. Very dependable.
Wow, that was an amazing review for our crews! Thank you so much, Joseph.
Great job again today! It's so nice not to have to worry about getting up early to do yard work before it gets too hot! Mark does a great job
Thanks for reviewing Mark’s lawn care work, Jennifer! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Cruz not only was very efficient he also made sure to ask where flowers were located so that he did not damage them. Extremely polite and a hard worker in our hot South Carolina sun.
Wow, this is exactly what we like to hear, Stephen. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wow, that was an amazing review for our crews! Thank you so much, Jon-Paul.