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The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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I am so pleased to have this service! Reasonably priced and a great job always! Well worth the price.
I hired Lawn Starter to cut my grass and the crew they have sent out does amazing work. Very thorough, and my grass looks like a golf course. Super happy with the service and the way my lawn looks. Highly recommend using them.
Thanks for reviewing your pro’s lawn care work, Pam! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
LawnStarter has dependable lawn care personnel who maintain steady and reliable services, always keeping you informed about their availability and intentions for doing the job.
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Emmett.
Never a problem and always great communication when a something occurs as in weather related. Edwin and his team always reliable.
Hello Edwin, glad to hear from you how happy our service turned out.
Always on time accurate, neat, attentive to detail, outstanding work, Your work leaves a lasting impression Great job Thank you very much for your service
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Alma. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Unable to mow my lawn due to a back injury and having a poor experience with my last mowing company we were fortunate to have found Kristine from LawnStarter. Our lawn has never looked better. Kristina takes great care in mowing, trimming and cleanup and my wife and I couldn't be happier. The app is helpful as well and enhances direct communication with Kristine.
Thank you so much for such a great review, Sam! We are happy to hear you liked your first service. The next ones will be just as great!
Perry is a overall great person, but even better at his craft. He is very personable not to mention that he remembers small details that most tend to forget.
Wow, this is exactly what we like to hear, Mario. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Bradley has been mowing our lawn for the last two weeks and it looks amazing! It is a relief not to have to worry about my lawn and my vocation keeps me very busy and this is one less thing to worry about.
Thanks so much for giving us your take on how we are doing, kenneth. We're glad that customers like you are having a great experience at LawnStarter!
Reginald has been serviceing my lawn for the last year. I am more than pleased with his service and attentiveness. With the crazy summer we have had, he is quick to advise me when service is not needed, and puts me back in the rotation for the next week. I can not say enough good things about him and LawnStarter.
Thank you for taking the time to share this positive rating, Kristina! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
My lawn always looks excellent when the job is completed. The service is very professional and the price is very reasonable!
Hi David, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Andrew give great lawn service. He's very nice and helpful when I had questions about yard care and flower bed care. He's great!
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Lisa.
I have a fairly large lawn, theresince are 3 sections, the front which is outside the property fence, the mid-section that makes up the bulk of it, and a back and side section, being I had my left leg amputated a few years ago I needed to find a service with a reasonable price that did good work. After a few bad ones I found lawn starters and I've been satisfied ever
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, edward. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Do not need to be home for service. They send a text when they are heading over. Payment is by a credit card that is on file that they charge to 3 days after service. It is a set it and forget it service.
Looked at other lawn service, had to be home and pay them in cash. Totally inconvenient.
Wow, this is exactly what we like to hear, Kathy. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
After buying a home and doing the lawn maintenance myself for a year, I decided to bite the bullet and hire help. Big businesses and corporations are doing perfectly fine without my money so I knew I was looking to support a small business. I use Handy all the time for various items and generally it's the same couple of folks that help me out. I liked the ability to work with the same people but also self-schedule and manage services as needed. That is how I found LawnStarter. This app-based service connects me to local small businesses who operate quality lawn services based on when I need the service and who is available for my routine needs. The lawn service I am with is Lawn Love. I needed weekly cuts, they had availability, and now I have quality lawn care that *I'm not doing*. I especially love that the owner of Lawn Love is Roderick Vaughn and he's the guy that cuts my grass. I like knowing that the guy cutting my grass is getting my money and not just a small hourly wage. It just makes sense to me than the alternate. I will keep using LawnStarter for this service because it exceeded my expectation in finding a local small business owner doing phenomenal work. 10/10
Thank you so much for such a great review, Cynthia! We are happy to hear you liked your first service. The next ones will be just as great!
They have actually canceled and reschedule my service 5 times. This is the 5th time and I'm sitting here knowing they won't show again. They never let me know that they won't make any of my appts, just missed it with no reason why. Can't get a reply back when I email the crew. When I call corporate they are helpful but still nothing. This is literally the worse company I have dealt with in my 57 yrs. And i know many bad company's, but by far lawnstarter takes the cake. I would advice to avoid disappointment, go elsewhere. Worse company ever. Don't go through what I've gone through
Thanks for taking the time today to leave a review about your lawn mowing schedule, Dre. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me at [email protected] with LSREVIEWS as the subject of your email, so we can discuss the resolution we have for you. - Robert, Experience Specialist at LawnStarter
Have been happy with my lawn service. Would recommend for lawn care. Any issue I may have had was delt with promptly.
Thanks for reviewing your pro’s lawn care work, Keith! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Isaiah does a great job mowing our lawn while his partner weed wacks a blows the grass clippings aside. The only thing I don't like is if you have long grass you'll get hit with an additional (long grass) fee which for me was the same amount as the cut itself (my grass was not high enough to justify that either). I did do a separate cut myself a few days ago to avoid that fee for my 2nd cut which I recieved on my first cut. I will say the were courteous enough to reimburse me half of that fee. I also wish they collected the grass clippings instead of mulching it up on the lawn.
Hello, David! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
I have used many different companies and in general they were never reliable and did a horrible job. Damon has done a wonderful job for us this season and I plan on continuing to use him next year! Great communicator and is flexible with your schedule. Haven't had a single issue or complaint. Please excuse how dry my yard looks in the photo.
Thank you for taking the time to share this positive rating, Ashley! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Terry has done a great job with taking care of my lawn. He's very professional and goes above and beyond what I expected. I will personally continue to request him to do my lawn work.
We are so grateful for your review, Jeremy! Thanks for sharing your rating with us and the community.
Josh does a great job mowing, trimming and cleaning/blowing grass off driveway and sidewalks. The app works great to receive notifications from Josh such as delays due to weather or for me to contact him. He is very prompt and reliable. Very pleased with Josh and Lawn Starter services.
Hi James, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Answer: This company is a scam, they get your credit card and charge for "extra services you did not request.
Answer: I have spent nearly $200 and my yard still looks like trash. Find someone else to do your yard. These people charge for work they never complete!
Answer: LawnStarter.com does not employ lawn guys. They use contractors that might be in the area and willing to do the work. Neither are responsible for property damages like sprinklers, shattered windows, etc.
Answer: Hello, Margaret. Thank you for showing interest in our lawn mowing services. To further assist you, please call us at 512-772-1556 or 1-866-822-1766; They are open Monday - Friday, 6 am - 10 pm; Saturday & Sunday, 8 am - 8 pm. Thank you and have a lovely day!
Answer: http://lwns.co/SYEKkT/20240407 Use this link to get prompt service and a discount!
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Thanks so much for giving us your take on how we are doing, Karen. We're glad that customers like you are having a great experience at LawnStarter!