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The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Randy was a great guy! I had a few cancels but he cane thru to save me and my lawn! Very polite and did the work nicely! Thank you Randy!
Great job on lawn and very pleasant attitude. I recommend him as a wonderful lawn person and great asset to your company lineup
Thanks for reviewing your pro’s lawn care work, June! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
David was awesome. He did everything on my list and did it great. Would recommend and continue to use.
Wow, this is exactly what we like to hear, Nicholas. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
I debated with myself for more than a year whether or not to hire a lawn service. I mean, after all I should be able to mow the lawn, right? It just always seemed to be the last thing on my list and ALWAYS felt like a chore hanging over my head. I checked out LawnStarter. Best decision ever. Frank is the bomb. Gets it done, quickly, no issues. Professional and conscientious. Brought another guy with him today- they hammered it out in less time than it takes me to get ready to do it! If you're here it means you're thinking about it- don't wait a year- sign up now. I'm not being paid for this endorsement, it's the real deal.
Hi Valerie! We are happy to know that you're happy with the lawn mowing service that Frank provides. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Valerie. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
I have tried to find good, reliable lawn care people for years and now with LawnStarter I no longer have that need. They set up you with great yard guys who are professional and good.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Brandon. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
The lawnstarter crew came to my home finished jobs and cleaned all. Awesome jobs. I would recommend everyone to try the LawnStarter.
We are so grateful for your review, Patrick! Thanks for sharing your rating with us and the community.
Steven does a great job taking care of my lawn. He takes his time and does it right making sure to blow clippings from the sidewalk and driveway.
Hi M J, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
I love lawnstarter! Mr. Jeffrey come on time every single time! I have no complaints. Lawnstarter even gave me a discount the first time around. I also love how easily accessible lawnstarter is as well.
Thank you so much for such a great review, Aubriana! We are happy to hear you liked your first service. The next ones will be just as great!
Awesome job again from Theodore, he's always on time and comes out a day early. I am so happy with my lawn I'm going to have my hedges done also. We moved into our new home over the labor day weekend I signed up for service and they said they would be out on that Tuesday but Theodore came out that Saturday for us. Thanks again
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Nathan. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Did a wonderful job cleaning up and mowing our super overgrown yard! Thank you very much for the good work!
Thank you so much for such a great review, Kaitlin! We are happy to hear you liked your first service. The next ones will be just as great!
It's so convenient to use LawnStarter to get my lawn cut and edged! I'm saving so much time and the job is done better than I could do it anyway
Wow, this is exactly what we like to hear, Krystal. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Devoris with LawnStarter went way above and beyond in his last mow of our yard. We had some weed eating done, and some of the vines were left behind. Devoris, when he came to mow, took these vines with him. My wife and I were ecstatic to see the vines gone. Devoris always does a great job when he mows, and this shows how dedicated he is.
Thank you for taking the time to share this positive rating, Brian! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
This service takes all the effort out of mowing the lawn! Not only do you not have to do the actual work, but you can have the service automated. You get a reminder so if it needs to be skipped you can, and an alert once it's done. The service is always fast and looks great!
Thank you for taking the time to share this positive rating, Amber! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Aside from my husband being thrilled that William with LawnStarter has been taking care of our lawn and beds over the last couple of weeks, William and his team are really doing a great job. We have them cutting and edging every two weeks and this week added a one time service to weed our beds. This has been a tremendous help to us with hectic schedules and a lawn mower that stopped working. My husband isnt moving very quickly to get it fixed. He's too happy with LawnStarter's services!
Thank you for taking the time to share this positive rating, Catherine! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Olga and team have only been working at our yard for possibly 3 months and in that time I only had to bring to their attention one picture showing debris they forgot to pick up! I think that is excellent. I have tried a lot of maintenance companies and all have failed as sloppy but Olga brings it home!
Wow, this is exactly what we like to hear, Deirdre. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
I do not recommend these people. They will come out to your property after quoting a price and them once they are there they will cut your grass and then say it was too long, so they have to charge you double. Instead of telling you before they cut the grass that they need to charge extra for a long grass fee. This company is a fukn rip off... beware
We are sorry to hear about your recent experience with one of our services, Gil Please know that we are proactively working to improve your experience. Do you mind emailing me at [email protected] with LSREVIEWS as the subject of your email? I look forward to hearing from you soon! - Robert, Experience Specialist at LawnStarter
I had a bad experience with the first pro, the job was very incomplete from 8/15. After rescheduling from 08/27 to 09/06 and it being rescheduled again to 09/09. Lawnstarter send me my new pro Hugo and his crew came out and completed the work in 1 hour. It did cost me $134.14 for a one time clean up fee and the 42.00 For the bi weekly service. Total cost 196.00. Hugo and his crew did an amazing job and I'm glad that he will now continue to do my lawn! Very happy with the work he did. He had great equipment to get the work done fast and correct! Again thank you Hugo!
Thank you for taking the time to share this positive rating, Monica! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Nathan did an outstanding job today on diligently working to get our grass cut down. Took a lot of stress off the family to see our yard come back to life. Highly recommend anyone wanting their yard to feel like home again. Even the edges look remarkable! Super impressed!
Thanks so much for giving us your take on how we are doing, Samantha. We're glad that customers like you are having a great experience at LawnStarter!
Absolutely love how quick Raymond was to respond & do all work timely. Truly hope he can return for lawn services for me each time. He even suggested what to do if/when the weather is unpredictable. Very happy customer!
Thanks for reviewing your pro’s lawn care work, Tonja! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
So with this being on an app it pays automatically from your card and you dont have to worry about meeting the mowers every time to pay them very low maintenance dont even have to communicate if you dont want to just schedule a mow and your good to go
Devonn always has to clean up our dog toys although i do try to pick them up for him
Also he never runs over my flowers so i like that he takes care of my lawn
Hi Sarah, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Answer: This company is a scam, they get your credit card and charge for "extra services you did not request.
Answer: I have spent nearly $200 and my yard still looks like trash. Find someone else to do your yard. These people charge for work they never complete!
Answer: LawnStarter.com does not employ lawn guys. They use contractors that might be in the area and willing to do the work. Neither are responsible for property damages like sprinklers, shattered windows, etc.
Answer: Hello, Margaret. Thank you for showing interest in our lawn mowing services. To further assist you, please call us at 512-772-1556 or 1-866-822-1766; They are open Monday - Friday, 6 am - 10 pm; Saturday & Sunday, 8 am - 8 pm. Thank you and have a lovely day!
Answer: http://lwns.co/SYEKkT/20240407 Use this link to get prompt service and a discount!
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Thanks so much for giving us your take on how we are doing, Jasmine. We're glad that customers like you are having a great experience at LawnStarter!