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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Charles did an excellent job! My lawn looks fantastic. We hope to have them back. The pricing is also really good.
I looked into LawnStarter after a few bad experiences with landscapers after moving to South Carolina from Tennessee. I couldn't be happier with the service. The rates are competitive, the work they did on my lawn is exactly what I needed and I love the flexibility that using LawnStarter allows. Will definitely be using them for a long time to come!
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Rebekah.
He does an amazing job with yard work! An easy going guy to work with! I highly suggest other customers to work with him!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Bashar. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Quick and detailed, did exactly what was advertised and left everything the way it should be. Moved items to ensure no damage to the property. I am very happy with what they are doing and look forward to using this service to help save me time. Really appreciate the team working with me and having an open line of communication.
Thank you so much for such a great review, David! We are happy to hear you liked your first service. The next ones will be just as great!
Everything is taken care of. Grass blown away, gates locked. Lawn looking fantastic! Edging around rocks is fabulous!
Wow, this is exactly what we like to hear, Patricia. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Gladis with Lawnstarter has provided great mowing services for our new home; he did a very nice job for the past month mowing, edging, and blowing and pavement areas. Gladis is proficient, detail oriented, and quick! Highly recommend!
Thank you for taking the time to share this positive rating, Linda! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Mario's efficiency and attention to detail really gave the job a WOW factor. I'm really impressed with the end result and I hope he comes back in the future!
Thanks so much for giving us your take on how we are doing, Lucas. We're glad that customers like you are having a great experience at LawnStarter!
Always Do A Great Job! Always Cut and Trim The Way You Want It! Keep Up The Great Work and Keep Doing My Lawn!
Thanks for reviewing your pro’s lawn care work, Thomas! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
I am very happy with the work done by Jamel with Lawnstarter. The lawn looks so nice and detailed. I highly recommend this service and Jamel.
Wow, this is exactly what we like to hear, Valerie. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Loving this service and Chance is on-time and does a thorough job. I already added additional service like tree trimming and everything gets hauled away. So happy that I found someone committed and professional.
Thank you for taking the time to share this positive rating, Melissa! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Chad was quick and my lawn looks amazing. Every time he has come it's been quick and he always makes sure that my walk way and driveway are clean.
Thanks so much for giving us your take on how we are doing, AngelandColton. We're glad that customers like you are having a great experience at LawnStarter!
My LawnStarter Agent Londre just finished my front and back yard and did an impeccable job. He was here under 20 mins and done. It looks amazing!
Thanks for reviewing your pro’s lawn care work, C! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
This app is awesome. Signed up and had a quote in 10 min. Service was quick, crew they sent did an awesome job. This is a great service
Wow, this is exactly what we like to hear, Christopher. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
We are so happy with the lawn care service we receive by Jeremey! This is the way to go, if you are too busy to maintain your own lawn!
Thanks so much for giving us your take on how we are doing, Annette. We're glad that customers like you are having a great experience at LawnStarter!
We love the Lawn starter app! Brian has been doing our lawn through lawn starter for almost 5 years! Always a great job and super easy to keep up with through the app! Highly recommend!
Wow, this is exactly what we like to hear, Tiffany. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
So professional, the crew is always neat and quick. I have recommended lawnstarter to many friends and family.
Thank you for taking the time to share this positive rating, Elizabeth! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
My lawn looks great! Nicely edged and the cut is clean. I am very pleased I rent my home but I still like my lawn to look nice. Kudos to Yoshiro and his crew!
Thank you for taking the time to share this positive rating, Vanessa! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Kevin does an amazing job with Lawnstarter. He's always on time, takes care to do an excellent job, and also operates with integrity. One of my favorite contacts from him was when he realized the grass really didn't need to be cut, so he contacted me and told me he was going to skip it, saving me money, and even though it probably took money out of his pocket, it made me stick with him long term. Kevin has been a blessing to our family.
Thanks so much for giving us your take on how we are doing, Rodney. We're glad that customers like you are having a great experience at LawnStarter!
Jared and his partner did a great job trimming, hauling, weed-wacking, and spraying the weeds. They trimmed up my roses real nice and trimmed up my lawn, too. They are a big help b/c my lymphedema arm is acting up, and I can't do any yardwork b/c of pain. I'm thankful for the great work they did! Thanks guys!
Wow, this is exactly what we like to hear, Debbie. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
My LawnStarter Pro just completed my second service. I'm thrilled with the results. I often travel for business and just don't have time to mow my lawn. It's super easy to schedule service using the app. You're even able to message the Pro and leave a tip for great service. Highly recommend!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Roger. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for reviewing your pro’s lawn care work, Jay! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.