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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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On one hand, I would give the company, high marks for some work they did at one of my rent houses, but on the other hand, and because of an experience I had today with one of their employees, I wish I could give the lowest marks ever possible. In trying to set up service with John Reese, he told me that he at first could not do my yard because it conflicted with another job that he had. And then he told me that doing my yard would be a headache for him. I have a very small front yard and I've never been told that hiring a company would be a headache for them. Therefore, I have canceled all my contracts for my properties. And I encourage anyone who's looking for a company that treats customers with respect to look elsewhere. This company is hands-down, the rudest I've ever worked with.
The 1st service was great. The second service was delayed multiple times leading to a 40 dollarish overgrown lawn fee which I disputed. As long as they remove that fee I will continue to use the service.
Thanks for taking the time today to leave a review about your lawn mowing schedule, Roger. We apologize for the unexpected additional charge that was applied to your account. I understand that this can be quite disappointing since your pro kept on rescheduling your service. We will be reaching out to you soon to make things right. - Kat, Experience Specialist at LawnStarter
They came a day early and on Sunday. It was great as I had more time to prepare my back yard for guests! Good job and done efficiently!
Thank you for taking the time to share this positive rating, Elise! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
I'm not usually one to post online reviews, but I feel compelled to write one here in hopes I can prevent others from having a similar experience. I was quoted $148 for a leaf cleanup and paid it to have them come out. Crew comes out and does maybe half the job, then after a bunch of back and forth they said it would be another $200 to finish the cleanup. It's been nearly a month now, our yard looks terrible, and they have been totally unwilling to come to any sort of fair resolution.
We are sorry to hear about your recent experience with one of our services, James. Please know that we are proactively working to improve your experience. Do you mind emailing me at [email protected] with LSREVIEWS as the subject of your email so that we may make contact? I look forward to hearing from you soon! - Kat, Experience Specialist at LawnStarter
Very professional, guys are very nice. If you ask them to do anything, they take care of it right away.
Thank you so much for such a great review, Kimberly! We are happy to hear you liked your first service. The next ones will be just as great!
They quoted me one price and took money from me. Instead of asking or telling me befor doing extra services!
We are sorry to hear about your recent experience with one of our services. Please know that we are proactively working to improve your experience. Do you mind emailing me at [email protected] with LSREVIEWS as the subject of your email so that we may make contact? I look forward to hearing from you soon! - Kat, Experience Specialist at LawnStarter
Do not use this company. They request CC info over the phone and refuse to tell you they, are not in fact, local. You'll be giving your info to an out of state and most likely, out of the country phone operator.
Thank you for letting us know about your concern, Don. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Do you mind emailing me at [email protected] with LSREVIEWS as the subject of your email? - Kat, Experience Specialist at LawnStarter
1. They Missed the regulations scheduled service and on the next cycle charged the long grass fee which was due to previously missed service.
2. The provider did the front yard and left and charged for full service. Did not blow the lawn proper either.
3. $#*!tiest customer care reps you can have to talk to.
Thank you for bringing this matter to our attention, Gurwinder. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. We will be reaching out to you soon to discuss our available solutions for your concern, and make things right. - Robert, Experience Specialist at LawnStarter
The service is really awesome Ryan does a great job and I am very thankful he has taken to let me know if anything needs to be addressed or will contact me about whether or not I forgot to leave my gate open. Really responsive if you need to contact as well always does a great job highly recommend it to anyone needing lawn service.
Thanks so much for giving us your take on how we are doing, Emily. We're glad that customers like you are having a great experience at LawnStarter!
Lawn looks great and they were very communicative! Would recommend to anyone needing a regular lawn crew!
We are so grateful for your review, Vanessa! Thanks for sharing your rating with us and the community.
Each week my lawn team is on time and very efficient. They are in and out! The price is affordable. Being able to manage everything in the app is even better.
Wow, this is exactly what we like to hear, Dustin. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Great entire season! Pawel maintained my lot all season. It was timely, looked great and made it effortless on my part. I appreciate the good work and professionalism. I will definitely be back after winter. Thanks to you and your crew!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Heather. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Excellent work ethics. Fantastic skill set and very knowledgeable. I would highly recommend Juan for all your mowing and landscaping needs.
Hello! Thank you for your review, Miguel! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Absolutely love this service. So easy to manage your plan on the app. I really like the seasonal reminders for other services (tree trimming, lawn treatment) and the fast quote for them. Easy to add to your next service! Would recommend to all my neighbors
Thank you for taking the time to share this positive rating, Victoria! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
My grass was well maintained and started looking much better with Christopher taking care of it. I recommend him as quite capable, and he knows what he is doing.
Thanks so much for giving us your take on how we are doing, Zoey. We're glad that customers like you are having a great experience at LawnStarter!
I been with lawn service for 3 years and I had Carlos Mow my lawn. Did fall cleanup wake up all the leaves. He did A great job he was always punctual. The lawn always looks great and I would recommend him to anybody.
Thank you so much for the time to share your experience at LawnStarter, Betty. We take pride in knowing our customers are happy with their lawn mowing experience.
Michael from LawnStarter has been helping out taking care of our lawn while we are selling our house. He has done a very professional job at both helping to clean up debris around the yard as well as cutting and trimming the lawn. Our fescue lawn is looking great thanks to Michael and LawnStarter.
Thanks for reviewing your pro’s lawn care work, John! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Really only wanted leaf removal and stress that when I signed up. Was told I had to get lawn service in order to get the lead removal and did for a few weeks. Apparently, I was never signed up for the leaf service and spent over an hour trying to get regular leaf service scheduled.
We are sorry to hear about your recent experience with one of our services, M M. Please know that we are proactively working to improve your experience. Do you mind emailing me at [email protected] with LSREVIEWS as the subject of your email so that we may make contact? I look forward to hearing from you soon! - Robert, Experience Specialist at LawnStarter
My yard looks so much better since I got this company to come out. They get the job done quickly and are very professional.
Thanks so much for giving us your take on how we are doing, Tierra. We're glad that customers like you are having a great experience at LawnStarter!
Ryan and all the folks at Lawnstarter has been great to work with. They come on schedule and if something comes up they communicate this with you in advance. I have been using them for over a year.
Thank you so much for the time to share your experience at LawnStarter, Nunu. We take pride in knowing our customers are happy with their lawn mowing experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this matter to our attention, Markus. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please email me at [email protected] with LSREVIEWS as the subject of your email to discuss our available solutions for your concern, and we aim to make it right. - Daisy, Experience Specialist at LawnStarter