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The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Do not call them. You will be wasting your time and money. These people are not lawn professionals they are brokers that will never see your lawn. There are ruts in my lawn because the guys mowing don't have enough sense to change direction every other mowing. This is just basic common sense!
I was having a weed problem and was working to get control. We were sent a bill for an extra $48.00 on top of of regular mowing fee. We were never told there would be an up charge for a few more weeds. We canceled their service and never heard from the actual mower. Pathetic!
Jack did a outstanding job always on time been using them for at lease 3 years. The lawn looks really great.
Wow, this is exactly what we like to hear, Eddie. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
I forgot to unlock the back gate for my lawn pro and he hopped the gate and got it done! He went completely above and beyond and it is MUCH appreciated!
Hi Moriah! We are happy to know that you're happy with the lawn mowing service that your pro provides. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Moriah. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
First time working with Brett and he was very professional. The lawn looked better than with the previous two companies. He also pointed out two bad sprinklers and a broken line.
Hello, Torrance! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
Great service! Prompt, pofessional, and friendly. They even took the time to sweep our patio and porch.
Hello! Thank you for your review, Alita! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Always on time & does a great job of cutting the lawn & weed eating! We have been using this service for a year now & we love it.
If you need an excellent lawn care service i would definitely recommend LawnStarter. They are conscientious, dependable, and fairly priced. I have been very pleased with the maintenance of our lawn and their outstanding customer service!
Hello Andrea, glad to hear from you how happy our service turned out.
I had to leave my gate unlocked and Noe and his team ensured it was locked when they were done!
Thank you for the great job Noe!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Lori. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
I am very happy with the services provided. I like the idea of scheduling the services beforehand and not being worried about HOA fines.
Thank you so much for such a great review, M! We are happy to hear you liked your first service. The next ones will be just as great!
Fast and efficient, they moved around the patio furniture and trampoline inorder to get everything cut and moved it back for me. Love that.
Wow, this is exactly what we like to hear, Alex. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Jose is very Skilled, Communication, knows what he is doing. I am pleased with the work he did on the property.
Thank you for taking the time to share this positive rating, Vanessa! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Lawn starter connected me with Nelson, who's done great work. The app makes it easy to schedule/reschedule, communicate with Nelson, and add other services. Highly recommend!
Hi Rachel, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
I love Lawn Starter. Easy to use, navigate and super satisfied with the results. The app is super convenient to schedule or reschedule if I need to.
Thank you so much for the time to share your experience at LawnStarter, Anne. We take pride in knowing our customers are happy with their lawn mowing experience.
Lawn starter is an amazing lawn service. It is easy to use via the app and the workers are very professional and efficient. Not to mention the prices are hard to beat!
Thanks for reviewing your pro’s lawn care work, Erin! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Lawn starter has been a blessing to me Derrick is dependable and does a great job. The price is very affordable and I love that if you need other work done you can add it to your account.
Hi JUDY, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Steve and his team have been doing my lawn for several months and I have no complaints. He has even sent messages recommending services for my lawn.
Thank you so much for the time to share your experience at LawnStarter, Shar. We take pride in knowing our customers are happy with their lawn mowing experience.
I can rely on this service to take care of the lawn when I am not around. Excellent service on Cutting, edging, pruning and lawn treatment.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Leon. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Travis did a good job with our lawn. He didn't have his zero turn yet so he had to push mow our large lawn and did a nice job, then he trimmed it nicely and blew the trimmings. We were satisfied.
Thank you so much for the time to share your experience at LawnStarter, Kristin. We take pride in knowing our customers are happy with their lawn mowing experience.
He did an absolutely excellent job on my lawn. Would not hesitate to hire him again. Lovely human being who cares a lot
Wow, this is exactly what we like to hear, Marc. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
I had Lawnstarter last summer and never had the same lawn crew twice. Every appointment was missed at least once and a different lawn crew each time they showed up. The property is large but I only has them mowing part of it. The lawn crews never wanted to return because it wasn't worth what Lawnstarter was paying them. I tried to tell Lawnstarter that their estimate was too low for the size of the property but they didn't listen. Well this year they informed me that my subscription was being cancelled because the property was too big. Idiots!
Colyn, we’re so sorry that your experience did not match your expectations. This is on us. We hope we could make it right. Please let us make it up to you. You can email me at [email protected] with LSREVIEWS as the subject of your email, so we can discuss the solution we can offer you. - Robert, Experience Specialist at LawnStarter
Answer: This company is a scam, they get your credit card and charge for "extra services you did not request.
Answer: I have spent nearly $200 and my yard still looks like trash. Find someone else to do your yard. These people charge for work they never complete!
Answer: LawnStarter.com does not employ lawn guys. They use contractors that might be in the area and willing to do the work. Neither are responsible for property damages like sprinklers, shattered windows, etc.
Answer: Hello, Margaret. Thank you for showing interest in our lawn mowing services. To further assist you, please call us at 512-772-1556 or 1-866-822-1766; They are open Monday - Friday, 6 am - 10 pm; Saturday & Sunday, 8 am - 8 pm. Thank you and have a lovely day!
Answer: http://lwns.co/SYEKkT/20240407 Use this link to get prompt service and a discount!
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We are sorry to hear about your recent experience with one of our services, Noel. Please know that we are proactively working to improve your experience. Do you mind emailing me at [email protected] with LSREVIEWS as the subject of your email so that we may make contact? I look forward to hearing from you soon! - Robert, Experience Specialist at LawnStarter