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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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My lawn always looks great! Efrain contacts me when he's on the way, and again when he's done. It's convenient that I can make quick requests even when I'm not home. He responds quickly.
Thank you for taking the time to share this positive rating, Terri! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Timothy was professional and did an excellent job. Fast, clean and neat. He communicates before and after the job.
Hi Netsanet, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Jacob is very good at what he does lawn cut to perfection he will trim hedges or bushes or trees they even took out old mulch and replaced it with new I highly recommend Jacob and lawn starter
Thank you so much for the time to share your experience at LawnStarter, Mark. We take pride in knowing our customers are happy with their lawn mowing experience.
Very responsive and communicative. They do a great job at a fair price. Always on time and willing to be flexible
Thank you for taking the time to share this positive rating, Jamie! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Harold is doing nice job to keep my lawn in perfect condition! Great job and reliable service, thank you!
Hi Lana, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
I've been using lawnstarter for over a year, and it's one of the best decisions I've made! The team is always thorough and detailed. Love the reminders for seasonal projects. It keeps me on track!
Wow, this is exactly what we like to hear, Victoria. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Robert and Lawn Crew are awesome and knowledgeable and has great customer service! I recommend them to everyone!
Thank you so much for the time to share your experience at LawnStarter, KeepTheLordFirst. We take pride in knowing our customers are happy with their lawn mowing experience.
Lawn Starter should video record the work done by Gilbert. The attitude of his way of doing work would be awesome guide.
Thank you for taking the time to share this positive rating, mark! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
I am always pleased with my lawn after their services. Everyone is polite and very detailed. You can definitely see that their employees take pride in their work. Will definitely recommend their services!
Hi Monesha, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
LawnStarter provides exceptional service and is always professional and prompt. The representative Brandon for LawnStarter has always provided savvy service. What I mean by this is he always does mow the lawn exactly how I like it, and provides pertinent information and recommendations on how to improve my lawns health. This LawnStarter service is a good option as far as affordability and quality of service.
Thanks again LawnStarter for providing another customer with satisfaction.
Thank you so much for the time to share your experience at LawnStarter, Milton. We take pride in knowing our customers are happy with their lawn mowing experience.
I just started using lawn starter service and app. It has been fantastic. The app is so easy to use and Salvador has been the best with care of my lawn and bushes. When I bought my house the lawn was overgrown. He took care of it with ease. He also removed several bushes in my front yard and cleaned up. He goes the extra mile!
Hello Kendall, glad to hear from you how happy our service turned out.
Travis does a great job with my lawn, and it's such a relief to know that someone who takes pride in their work is the one who is getting my lawn work done.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Laird. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Kevin let us know when he was on the way and did a superior job; very thorough. Lawn looks great!
Thank you so much for such a great review, Cynthia! We are happy to hear you liked your first service. The next ones will be just as great!
Lawn Starter is a reliable and easy way to ensure your lawn is looking great. Service technicians are professional and excellent at communicating through the Lawn Starter app. Would recommend this company to anyone who needs reliable, fair priced lawn services.
Thank you for taking the time to share this positive rating, Beth! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Very good work and very proactive and responsive with fixing any areas you might not be happy with. I'm very happy with this company.
Hi Carol, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Lawstarter has to be the most convenient lawn mowing service that I have seen, and I have pretty much checked almost every service in my area. All I basically did was download the app and sign up with my address and they take care of the rest. They are always on time and they always do a great job. They also have the best rate out of all the other companies that I checked. All the billing and everything is automated and on the app. It's easy, hassel-free service. Im very glad that I decided to go with them!
Hello! Thank you for your review, Naj! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
I grateful for there reliable and fast service. The yard looks great. They raked up all my leaves and trimmed around the driveway and the sidewalk. Thanks
Wow, this is exactly what we like to hear, Gary. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Alexander is awesome! He mowed the entire lawn with great attention to detail and trimmed all weeds around the edges. We are very happy with our lawn now.
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Yelena.
I am very satisfied with this company. I have been with Lawn Starter for at least three years now perhaps more. Their customer service has always been great to me. Please keep up the good work.
Thank you.
Wow, this is exactly what we like to hear, Norman. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mat, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.