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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Because of health reasons, I needed help with mowing my lawn. I found LawnStarter and have been extremely happy with their work. Ronald is amazing and is always on time.
I sent the team to help someone in a pinch and they came through like champs! It's great to have Lawnstarter there to help when we need it.
A great job was done to our lawn! It looks neat and great. Less noise, fast work. Definitely recommend.
Stiarn arrives and checks to see if any additional requests are needed before starting and the job is completed without issues.
Hello! Thank you for your review, Annette! We are very happy to hear that you are satisfied with the service of Stiarn and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Josh arrives when promised, does a great job on my yard! His service is excellent and a big help to me as a senior citizen.
Thanks for reviewing Josh's lawn care work, Barbara! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Really Great Service for the price paid. The customer service response time could be improved upon though. Takes time to hear back.
Hi Kemi, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
We have used Lawn Starter for over a year now - Hanif does a great job every time. The app is so easy to use, he is professional and quick and we have been happy with the service!
Thank you so much for the time to share your experience at LawnStarter, Miriah. We take pride in knowing our customers are happy with their lawn mowing experience.
We have been using Lawn Starter for over a year and always get great service and if there is any issues they quickly take care of them.
Thanks for reviewing your pro’s lawn care work, Mike! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
The lawn specialists are great and I'm never disappointed. It's easy to communicate what I need an everyone that has cut my lawn has been nice.
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Damon.
Dustin is very polite and knows his job. He is very professional and does a wonderful job on the lawn and trimming the hedges. I hope I can find someone as good as Dustin in my next place. Lawn Starter is fantastic and I highly recommend them as they do great work and are very affordable.
Juan and his crew have been working with us and our yard for over a year now, and we are thoroughly impressed with his services. He is punctual, efficient, and really prides himself on doing a great job each time he comes for services. We look forward to continuing to use Juan & LawnStarter for all our yard maintenance needs.
Hi Jason, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Daniel is my lawn technician with LawnStarter. He and his crew are fast, efficient and very professional. They do an excellent job and my lawn always looks fantastic when they are done.
Thank you so much for the time to share your experience at LawnStarter, Thea. We take pride in knowing our customers are happy with their lawn mowing experience.
William is professional and friendly. His work is impeccable due to his attention to details and obvious pride in his work. Hopefully, he will be my lawn service person for the duration of my time with lawnstarter!
I have used this service after to moving to a new location and not having my lawn care equipment with me. I am now thinking of selling my lawn care equipment and using Chase on a permanent basis. The lawn looks great and I didn't even break a sweat! The service has been better than I could ask.
Philip Liner
Hi Philip, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Charles did a great job very pleased with the result of my lawn care. Will recommend lawn starter's to my family and friends
Thanks for reviewing Charles’s lawn care work, Core! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Ramon does a great job at keeping my lawn together, I'm please after every service! I would recommend him to anyone!
Hello Rebecca, glad to hear from you how happy our service turned out.
Lawnstarter is always on time and do a great job with my yard work. They always send me a message when my day is coming up. Very easy to work with. Price is very reasonable.
Thank you so much for such a great review, Tyra! We are happy to hear you liked your first service. The next ones will be just as great!
I decided to give it a try but regret about this terrible experience. First service went well, but second was rescheduled 6 times. Last time the service provider texted me at 11pm proudly telling me that he wouldn't be able to cut it again because there is some other more important customer in the neighborhood. No kidding!) that's the customer service lol! LawnStarter is the worst company in the industry - worst service, worst support. Simply The Worst!
Thank you for bringing this matter to our attention, Alex. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please email me at [email protected] with LSREVIEWS as the subject of your email to discuss our available solutions for your concern, and we aim to make it right.
Lawn care service is professional and well done. If service cannot be provided the day scheduled, then the vendor communicates to the customer timely. The quality of work is consistent and efficient.
Wow, this is exactly what we like to hear, panyxx. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to share this positive rating, Kristel! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!