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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Lawnstarter is a great service with great prices. They have incredible communication. I highly recommend this company to anyone who is looking for great lawn care, great customer service and great pricing.
Edwin did a great job mowing my lawn and trimming my bushes. It was a mess before he did the work and beautiful afterwards. Thank you!
Thank you so much for the time to share your experience at LawnStarter, Brigit. We take pride in knowing our customers are happy with their lawn mowing experience.
Rose and her people provided, great, efficient lawn care. We're very happy with it. Thank you very much for all your help.
Thanks for reviewing your pro’s lawn care work, Amy! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Its a scam. Once you are a customer they will not let you cancel with our hours upon hours of calls and frustration when you are put on hold and then they hang up on you before you get to talk to someone
They continue to charge you on the card credit after you have asked them to cancel service Horrible customer service and it is not their fault they are are doing what their money grabbing bosses tell them to do Neve start this service because they will keep charging your card long after you have cancelled from year to year
Jake, we’re so sorry that your experience did not match your expectations. This is on us. We hope we could make it right. Please let us make it up to you. You can email me at [email protected] with LSREVIEWS as the subject of your email, so we can discuss the solution we can offer you.
My lawn care specialist has taken great care of the property. Each time I have messaged him he promptly responds and shows up when he says he will. I have no complaints whatsoever with the job that Lawn Starter has done.
Wow, this is exactly what we like to hear, David. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Very professional job, extremely personable and dependable. Would refer to friends and neighbor's. Job well done.
Hello! Thank you for your review, Cindi! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
I've had my ups and downs with LawnStarter. But they were recently bought out and let me tell you what - TOTAL 180. I'm SO happy I stayed. I have a gorgeous lawn at a great rate and the service is nothing but wonderful. Seriously.
Had a big job and a yard out of control they came in and took care of everything from tall grass to leaves in the yard.
It is delightful to hear such positive words and it’s always a pleasure to serve you, Thomas!
Excellent Service! The work was done quickly and very professionally. It was a wonderful job! Thank you!
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Frank.
Rodney was awesome! He was precise and cleanness after himself! Best my lawn has looked! I'm extremely happy with my experience
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Brian. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
I have been using the same lawn care specialist for over a year, now. I found him through LawnStarter. He has been professional, courteous, and most importantly, on time and fast. Excellent service.
Hello, Richard! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
Ryan has kept my yard looking wonderful for almost 2 years. He always goes above and beyond. Highly recommend!
Thanks for reviewing yRyan’s lawn care work, Brianna! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Great work. Thanks so much. I'm very impressed with the quality of work. They came early and work was fast.
I gave 5 stars because an amazing job was done. My grass and lawn look picture perfect. That's why I love their service.
Wow, this is exactly what we like to hear, Brittny. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
The guy didn't cut my treeline area. They come back and want high grass price. Really? I sent photos of his cut. Ok cancel my service. No deal.
Until this year I cut my own grass. Due to an operation I need someone to cut my grass. I sure did pick the right person. He does a great job and gets all the difficult ares. Totally pleased.
Thank you for taking the time to share this positive rating, Carl! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Very prompt responses to requests and very professional. The lawn looked amazing after the services and the prices are very competitive. Will be using services for all landscaping services in the future!
Thank you so much for the time to share your experience at LawnStarter, Sheri. We take pride in knowing our customers are happy with their lawn mowing experience.
Scheduled for beginning of week, postponed for later, asked what day and I respond Thursday, Frank responds no problem, I take day off to be here for first time with company and manage dogs, company sends me an email they are coming Friday...meanwhile, grass is getting longer and longer and I have to manage messages via their app and regular email, by which I am unable to respond...just give me a phone number...instead I have to juggle two different messaging systems and it doesn't appear the people on either end talk to each other...this is frustrating
Thanks for taking the time today to leave a review about your lawn mowing schedule, Annette. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. We will be reaching out to you soon to make things right.
Good Edging. Comes when he is expected to do. Does a great job. I am unable to do this job anymore.
Hi Ola, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Our lawn really needed some TLC and that's what Jeremy and his crew did. Our yard was nice and neat once the job was complete. Nicely done Jeremy!
Thank you so much for such a great review, Doreen! We are happy to hear you liked your first service. The next ones will be just as great!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sandra, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.