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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Mr. Juan has come to service my lawn for a year at least, and always has been on time, clean, professional and with great quality, I definitely recomment Mr. Juan and the Lawnstarter Team!
Our lawn looks great. The edging is perfect. Nothing left behind for me to cleanup. Guys are professional comes does the job right and really fast. Really please with the work done.
Wow, this is exactly what we like to hear, Dawn. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Timothy did an amazing job in our yard. He communicated well with us, and stayed professional
He got the job done right and quick
Thank you for taking the time to share this positive rating, Tamara! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
I love my Lawn Crew from LawnStarter. The guys are great. They do a nice job and clean up after themselves. They are always here exactly when they say they are going to be here. They communicate beautifully. You could not ask for an easier more efficient system than this.
Hi G, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Roger is the one that mows my lawn and he is the best anybody looking for a service for lawn mowing and trimming and edging go with this service I highly re ecomend it.
Hi Brian, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
I WAS SHOCKED TO SEE MY LAWN- THEY LEFT THE CUT GRASS ALL OVER IN MY YARD. DID NOT DO SERVICES REQUESTED. THEY KEEP SAYING "SOMEONE WILL BE OUT TO COMPLETE THE JOB...THAT WAS A WEEK AGO. MY YARD IS RUINED, AND UNEVEN, AND THE GROUND IS SHOWING BECAUSE IT WAS MOWED RIGHT DOWN TO THE GROUND!
Diane, we’re so sorry that your experience did not match your expectations. This is on us. We hope we could make it right. Please let us make it up to you. We will be reaching out to you soon to make things right. We will be reaching out to you soon to discuss our available solutions for your concern and make things right.
Tony did a great job with our yard. He came out earlier then anticipated but very welcomed! Was able to treat my yard for fleas and ticks the very next day!
Thank you for taking the time to share this positive rating, Ariel! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
This company says you need to have a 3 mow minimum and then getting them to actually show up for the mows is ridiculous. No one showed for our 3rd mow. I waited an HOUR on the phone for customer service and they didn't help me, just said they would try to get someone else out. A MONTH after my original was scheduled, Bryan was sent to mow our incredibly high and overgrown lawn. Bryan did a wonderful job. However, I would not recommend this company. No one reached out to apologize for the issues until a few days after I posted honest reviews of their company. Would not recommend this business.
Hello, Kayla. We apologize for the terrible experience you had with one of our services. We already investigated your issue and have an available resolution. We will be reaching out to you soon as possible as we would love to discuss this with you further and make things right. Thank you!
I recently started lawn service for the season and went again this year with Lawn Starter. I was very happy with them last year. They have reasonable rates, a wide number of services and they have been very reliable. Also they do really well at communicating when they will be out and to discuss any needed changes.
Wow, this is exactly what we like to hear, Lauretta. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
The cleanup and mowing was phenomenal and I would highly recommend. Jeremy and his crew took their time and were very meticulous.
Thanks for reviewing your pro’s lawn care work, Debbie! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Wayne was great. He is enthusiastic and has a good idea of what makes customers happy, i.e. Good quality of work and dependability. I am glad he found me.
Thank you so much for the time to share your experience at LawnStarter, Jolene. We take pride in knowing our customers are happy with their lawn mowing experience.
LawnStarter has made taking care of our lawn simple and easy. It's all done from an app on my phone. I can choose how often I want my lawn mowed, I can pause it if needed and restart it when ready.
The crew's do a great job and you know as soon as they are done if you are not home.
Hello! Thank you for your review, Phil! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
They are very good. The yard looks very clean. There in and out. The app makes it even easier. Being able to pay.
Hi Cheryl, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
My lawn was quite overgrown as we hadn't cut it all year. They took care of it and even took the pile of branches when I asked about it. A quick quote and good prices.
It is delightful to hear such positive words and it’s always a pleasure to serve you, David!
Henri did a great job, was very polite, look forward to seeing him in May. Lawnstarters is very helpful in all maintenance needs.
Hi Gary! We are always thrilled to see a 5-star review on our page. Thank you so much for your time and for choosing LawnStarter.
They did a great job in maintaining my lawn and keeping it presentable. They also maintain the weeds and other unsightly aspects of my lawn.
Hello, Dan! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
This is my second year with this company and they always do a wonderful job! They communicate with their customers and are always professional!
Hello! Thank you for your review, Darcy! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Antonio does a fabulous job with our yard! He communicates when he is on the way and is so speedy! I love that LawnStarter sent him our way!
Thank you so much for such a great review, Vickie! We are happy to hear you liked your first service. The next ones will be just as great!
I've had them out twice now and they do great work. I am very pleased with their service and attention to detail. I asked Juan to cut it VERY short to prep for summer, and it worked out great.
Wow, this is exactly what we like to hear, Ken. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
They are on point and very responsible team I'll recommend any one who doesn't have time to cut they're own yard.they took of a little weight of my back.
Thank you guys and keep up the good job.
Rob
Thank you for taking the time to share this positive rating, Roberto! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wow, this is exactly what we like to hear, Irene. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!