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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Its been a pleasure to have jose to trust with my lawn care...prompt and detailed very professional..
Jason came quickly before the rain came. He mowed both front and backyards, weeded and edged. He did a great job
Thank you for taking the time to share this positive rating, Andrea! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Cody does a good job. He mows, edges, weedeats and blows grass for me. He is very efficient. Would recommend him.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Pam. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
I was so happy to find Javier and crew. They showed up on time and let me know they were arriving shortly by text. He had a full crew and was done in no time. Was very pleasant and did a fine job mowing and trimming.
Thank you for taking the time to share this positive rating, Lee Anne! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
I was able to easily find this service online and sign up to get my lawn mowed. After putting in my information I received the quote and set up service. It was easy to set my preferences and discuss my property (I can even directly message the crew). This is the second time they have come to mow my lawn and it always looks perfect when they are finished. What's even nicer is I don't have to be there while the service is being provided. I would highly recommend this to anyone who needs to find a quick, easy way to get their lawn mowed with great service at an affordable price!
Hi Debra, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
I had some trees that had blown over and Miguel did a great job cleaning them up! He was professional and very quick! Thanks again!
Hello Janelle, glad to hear from you how happy our service turned out.
The gentleman mowed my yard very nicely. It is nice knowing that while I have a very busy schedule, that my grass will be taken care of.
Thank you for taking the time to share this positive rating, Brittany! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Doug, my lawn specialist comes on time every 2 weeks on time and gets the job done, he gets right to work and does a excellent job and my yard looks wonderful when he is done
Hi Lonnie, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
I have been using Lawnstarter for mowing, trimming, and mulching services for more than 2 years. As someone who usually works 6 days a week, I am grateful to have found this service. My lawncare specialist, Brandon, and his workers are very professional and provide excellent service. I am very satisfied with their work and will continue to use this service.
Thank you so much for the time to share your experience at LawnStarter, Yvette. We take pride in knowing our customers are happy with their lawn mowing experience.
I have used LawnStarter for a few years now since owning my home and it has been extremely convenient. All of the service requests and communication are handled through an easy to use app. I've also had nothing but great service from my local crew (Jordan) no matter what the service is (e.g., mowing, leaf removal, bush trimming).
Thanks for reviewing your pro’s lawn care work, Alex! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Matt and crew did an exceptional job when they cut my grass. Very pleased they showed true professionalism. Thank you Matt and crew.
Thank you for taking the time to share this positive rating, Cheryl! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
They are always on time and very efficient in their work. The app is very convenient and I woukd definitely recommend to any one looking for an efficient crew who deliver great results.
Hi Charity, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
They arrive when they say they will. They do a great job. They reply to my messages. They also change service dates when needed.
Thank you so much for the time to share your experience at LawnStarter, A. We take pride in knowing our customers are happy with their lawn mowing experience.
James from lawn starter was great! The lawn looks meticulously manicured! I highly recommend him and lawn starter!
Thanks for reviewing your pro’s lawn care work, Matthew! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Yard looked great and gave me advanced notice when he was on the way so I could put my dogs up. I was very satisfied with the cut
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Charles. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
I had a very rude lawn servicer, Andrew Dechert, who didn't do a complete job and didn't edge my backyard and also left my privacy fence gate WIDE open. When I messaged him and asked him to please be sure to close it and asked why he didn't edge the backyard, he was very rude and added an unjust $56 EXTRA fee stating my grass was very long. I was billed $126 for ONE grass cutting. My yard is less than an acre. Sadly for him I have security cameras that prove it wasn't that long. You just never know who it will be cutting the grass and unfortunately there are some dishonest and unprofessional services. I DO NOT RECCOMEND LAWN STARTER.
Hello, Gina. We apologize for the terrible experience you had with one of our services. We already investigated your issue and have an available resolution. We will be reaching out to you soon as possible as we would love to discuss this with you further and make things right. Thank you!
The service was excellent highly recommend the staff for all your yard work needs. The service alerts when you're up coming service is scheduled & the arrive as scheduled. The service is highly recommend.
Thank you so much for such a great review, Percy! We are happy to hear you liked your first service. The next ones will be just as great!
Very happy with the lawn care. Also had some shrubs trimmed and th RT y did a good job. Have also had good communication with the service and they have been very responsive.
Thank you for taking the time to share this positive rating, Mike! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
I've always used LawnStarter to help when I don't have time to take care of my yard or when I just don't feel like it. It's an affordable service and they do a great job at it. Highly recommend.
Hi Nicholas, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Service is great. Staff is very friendly and they send messages and text to update us. We appreciate the great job they did for us.
Thank you so much for such a great review, Gary! We are happy to hear you liked your first service. The next ones will be just as great!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wow, this is exactly what we like to hear, Wendy. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!