On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The team always shows up early on service date and gets the job done. Very professional and they clean up well.
Ryan has been amazing since he started mowing for me! Highly recommend him and is team to take care of all your lawn needs!
Thank you so much for the time to share your experience at LawnStarter, Craig. We take pride in knowing our customers are happy with their lawn mowing experience.
Coben communicated with me from the day I booked my service. He was prompt and did great, efficient work.
Thanks for reviewing Coben's lawn care work, Raven! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Just moved to a new home, needed help with the ugly grass. Nick was so friendly and polite. Looks great
Hi Karen, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
I'm a landlord and not able to cut my Yards. Chris help my property to have the best yard on the block. If you want a good-looking yard use Lawn Starter and no one can cut like Chris my yard looks like a golf course.
Wow, this is exactly what we like to hear, Jarvis. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
He does a great job!. I'm glad he takes care of my yard. My yard always looks good and he gets finished fast.
Hello, Jeff! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
I have been using this service for a year now.My yard man is Julio and he does a fantastic job...even with "not ideal" conditions. Always contacts if any schedule changes and confirms appt the prior day. Nothing but good things to say about the service.
Thanks for reviewing your pro’s lawn care work, Debbie! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Timothy has been cutting our grass for a little over a month and always takes good care of us. I got lucky picking LawnStarter for our grass, I have had no issues with them what so ever.
Hello! Thank you for your review, Ian! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
They did the job as expected. Great service I would definitely use this company/people that did the work again!
Hi Laura, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
I have had Ben following me to two of my homes after appreciating his communication, work, and expertise. He always works to suggest ways to improve our lawn while keeping it affordable and beautiful. I am so grateful for his work!
Thank you for taking the time to share this positive rating, Deborah! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
My guy is great, he's, fast and quality work. Nice attitude, willing to go over and above to do what you want.
Wow, this is exactly what we like to hear, Donna. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
I am extremely impressed with the professionalism of this company. AJ is patient with me and takes the time to explain things to me and even works around my schedule. My yard looks great! Stellar company!
Thank you for taking the time to share this positive rating, J! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Thank you for providing us wonderful service of our yard. Everything looks great, clean, and I highly recommend to another neighbor.
Hello! Thank you for your review, Timothy! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Kevin made sure that it was all cleaned up he took his time making sure the line looked it nice clean did a very good job cutting it and edging it
Thanks for reviewing Kevin’s lawn care work, Christine! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
My lawn looks great; the mowing and edging. I feel great pulling up to my house with the lawn mowed. When your lawn is looking it give great curb appeal.
They do a good job of mowing the lawns. They are inconsistent with checking the app and seeing when I don't want a service. They also have told me they've completed a service two days before they come compete it. It can be pretty pricey too. But when done correctly it looks nice and everything is fine
Thank you for letting us know about your concern, Kelsey. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Do you mind emailing me at [email protected] with LSREVIEWS as the subject of your email?
Did everything as expected. Grass was cut appropriately and driveway and sidewalk was edged. Very nice job.
Hi Susan, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
LAZY SERVICE. CANCELED BC OF MORNING RAIN AND COULD HAVE MOWED AT 2pm. DRY GRASS. BRIGHT SUN. IM A SINGLE MOM LIVING IN A HOMEOWNER ASSOCIATION. I NEEDED HELP AND YOU FAILED. I CANT AFFORD MY OWN LAWN MOWING MACHINE. I REQUESTED THIS SERVICE ON A WEDNESDAY AMD NOTHING WAS SCHEDULED UNTIL THE WEEKEND. I REQUESTED IN A RESPONSIBLE AMOUNT OF TIME WHEN MY GRASS WAS A REASONABLE LENGTH. 2 WEEKS AND 4 RAIN-SHOWERS LATER AND NOW IM FU
Thanks for taking the time today to leave a review about your lawn mowing schedule, Meredith. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. When you have the time, you may email me at [email protected] with LSREVIEWS as the subject of your email, so we can discuss the resolution we have for you.
It's a process but cuming along great! Has my edging lookn the way I like! I'm gttn too far up in age 2 do myself so I hav no prblm paying 4 quality wrk
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Kirk. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
We hired lawn starters this year and our lawn looks great. Our tech Jacob has done awesome work and I am confident our lawn will be well taken care of this season
From the business
Easily book lawn mowing online from top-rated, local lawn service pros. On-demand lawn mowing that's trusted by thousands nationwide. Get a FREE quote today!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thank you for your review, Teareney! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!