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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Mark Taft and his crew do a good job. They have been challenged with the weather and have still done what's expected.
Hi John, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Quick, efficient, good communication and you seriously can NOT beat the price for the front and back yards.
Wow, this is exactly what we like to hear, Lauren. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
I was Leary at first but decided to give it a try and glad I did! Great communication, Great price & absolutely great job on my lawn!
Thank you for taking the time to share this positive rating, John! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
I just had some lawn service done here at my house in So. Whittier and they do a great job of mowing and edging and clean up the guy who came was very professional try them out you won't be disappointed!
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, George.
I went online to research a company that could cut, edge and maintain our flowerbed. Lawn Starters did not disappoint. The yard and flowerbed looks amazing. They're quick fast and cut according to the schedule I selected. No job is too hard. I really appreciate it.
Hello! Thank you for your review, Angela! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
The work is done to specifications as scheduled. This a wonderful option for anyone having trouble maintaining their lawn.
Hi Kristen, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Lawnstarter is easy to use and you can modify it to meet your needs. Vladimir is professional, friendly and knowledgeable at what he does. He can answer all your questions and gets the job done superbly. I recommend Lawnstarter and if you can get Vladimir and his crew - that's a bonus.
Thank you so much for such a great review, Micheline! We are happy to hear you liked your first service. The next ones will be just as great!
Jackson from lawnstarted did an amazing job cleaning my backyard, me and my dogs thank him...
Wow, this is exactly what we like to hear, Wee. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Lawnstarter has mowed my lawn a few times now and it is exactly what I wanted. Being able to use the app to know when mows are scheduled and reschedule if needed is awesome. I love how easy it has been. And the mows have been great too.
Thank you so much for such a great review, Jeremy! We are happy to hear you liked your first service. The next ones will be just as great!
My lawn looks great! Ariel & the Team are quick, efficient and do a Fabulous job!
Highly recommended! AAA+++
Hello Ed, glad to hear from you how happy our service turned out.
I'm very satisfied with the service that I HV received. They HV been very curious, pleasant and very affordable. Job well done
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Sandra. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
He always does a really good job on our lawn and we are thankful! He also cleans up after which is nice.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Erin. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Nice works done by mowing team-crew! And also courtesy staffs in LawnStarter in / for email communication for customer service! Thanks.
Isaac
Hello, Isaac! Thank you for taking the time to add a review. We appreciate your feedback and hope you keep on enjoying your lawn mowing services!
I have used Lawnstarter for over a year and they've always been very communicative and quick. If I or the pro ever had to reschedule, it was no issue. It's nice to have one less thing to worry about. I also liked the option to tip within the app.
Hi Stef, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
I just started with Lawnstarter and found them to be reliable and efficient. Also reasonably priced.
Lawnstarter is a great lawn care service. Always prompt and on time! Work Always looks great! I would definitely recommend to anyone!
We are so grateful for your review, Sharae! Thanks for sharing your rating with us and the community.
They came a day before they were scheduled. They graciously agreed to come back on Tuesday because I had not gotten the dog excrement cleaned up. They were prompt on Tuesday and thorough.
It is delightful to hear such positive words and it’s always a pleasure to serve you, Genevieve!
Shawn did a great job on our yard. He was our lawn pro last year as well. Very pleased with how great our yard looks after the first mow of the season.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Billie. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Love the LawnStarter service! I don't have to worry about anything it's all automatic payment appointment, I love the convenience!
Thank you so much for the time to share your experience at LawnStarter, Shannon. We take pride in knowing our customers are happy with their lawn mowing experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda, glad to hear from you how happy our service turned out.