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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Service with Maria has been great! Mowings have been right on time, with great attention to detail.
Austin is in and out. My lawn looks great. I don't even need to think about it. They handle all the odd ball stuff in my yard and everything looks great.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Brian. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Shane has been easy to get ahold of utilizing text.
It has been easy to make requests and manage the account.
Hi J, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Wonderful lawn service and Micheal is great at communicating! The rain caused a delay in the cut without hesitation he let me know he will be there a cpl
Days later! Everything looks wonderful!
Hi Shawn, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Excellent job, shows up on day of appointment, shows up with proper equipment and gets the job done promptly.
Thank you for taking the time to share this positive rating, Celia! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Angel and team makes my lawn look perfect and they're very careful to work around things in my yard.
Thank you so much for the time to share your experience at LawnStarter, C. We take pride in knowing our customers are happy with their lawn mowing experience.
Jesus knows exactly what we want done. We had guests this past Friday and he spoke with my husband in regards to the noise and whether he should mow around us.
Wow, this is exactly what we like to hear, Ranet. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
He is very friendly and personal. We talked and he seem. To be dedicated to career. We also talked about his family
Mr Don
Thank you for taking the time to share this positive rating, Donald! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Just used LawnStarter for second time. David's crew did a great job. LawnStarter is so easy to use. Just use app to make appointments and choose which services you need.
Thank you so much for such a great review, Maggie! We are happy to hear you liked your first service. The next ones will be just as great!
Chris is very polite and keeps me informed even if he needs to change the day of the service. His work is neat and professional.
Thanks for reviewing your pro’s lawn care work, Lakwanda! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Raymond and his crew have done a great job keeping my lawn looking great! They are dependable and do a wonderful job! I would highly recommend them!
Wow, this is exactly what we like to hear, Chris. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Good communication and quality work. As weather changes, was notified of delay (thunderstorms) and quickly rescheduled. Yard looks amazing
Thank you for taking the time to share this positive rating, Pat! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
The have good and flexible schedules and they get the job done pretty well and it's all within a reasonable price
Hi Tanapkis, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Great, always does an excellent job! Very great! The communication is always excellent if the weather is bad and needs to come back next day. Very appreciative of making my life easier.
So fortunate to have found LawnStarter. New to this state and trying to establish reliable service is never easy. Lawn Starter uses a great app to communicate with my service professional so I always know when to expect them and can reschedule on the fly if needed. Always respectful of my property and always does a great job - what more can you ask for? I highly recommend this service company!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Lisa. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
I've been using LawnStarter to take care of my lawn needs for years. I've had the same service guy every year who dues an amazing job. He's consistent and thoughtful. The yard always looks great, the gates are always secure and the app is incredibly easy to use for scheduling and communication.
Thank you so much for such a great review, Kim! We are happy to hear you liked your first service. The next ones will be just as great!
I signed up for lawn mowing three weeks ago, the first time they didn't mow because they said it wasn't needed. Then the person they found declined to mow it and they couldn't find anyone else. I no longer live at this address and I cannot get there to mow it. Very disappointed that I was left without a lawn mower. Would not recommend if you actually want someone to show up and mow your lawn.
I appreciate the details you’ve shared about the concern, and we greatly regret that we are unable to fulfill the service at this time. It also frustrates us that we lack providers in your area, Annie. But we aim to turn things around and build your trust in our services once again through our remediation campaign. We will be reaching out to you soon to make things right.
Cory and his crew make my lawn look great and they work pretty quickly. I've only ever experienced them going above and beyond. I was originally planning on only using their service a couple of times, but I know I couldn't do a better job. Will definitely keep using the service!
Wow, this is exactly what we like to hear, A. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Started and finished fast. Very clean work. Great work. Highly recommend. Came on short notice. Awesome!
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Johnny.
Willie and his crew do a great job. I would recommend to anyone! Lawn always looks great after they are done! Thanks!
Thank you so much for the time to share your experience at LawnStarter, Alex. We take pride in knowing our customers are happy with their lawn mowing experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Barry, glad to hear from you how happy our service turned out.