On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Uriel is always nice and does an amazing job. I have looked and looked for someone or some company to service my yard, and after I found this company and Uriel, I found the right one. Great price and great service.
Anthony does great work! He's a pleasant gentleman and stays focused on what he's doing. He cleaned up the lose grass when he was finished. He definitely takes pride in his work!
Thank you for taking the time to share this positive rating, Barbara! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Went well above and beyond what was expected. Other lawn providers we've hired tend to be to quick and end up missing several areas.
Amanda genuinely cares for my lawn and property and makes decisions to do the best job. It is rare to have someone message me to explain some of the protective actions she took to protect my screened patio.
Thanks for reviewing Amanda’s lawn care work, Jason! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Excellent service! They did a great job weeding my front landscaping and getting the trees trimmed up. Very quick to respond to messages as well!
Thank you so much for the time to share your experience at LawnStarter, Melissa. We take pride in knowing our customers are happy with their lawn mowing experience.
If there was a zero star I would be glad to give it. After signing up 4 days ago and was promised the lawn would be mowed on saturday. I got a message someone was on the way, no one came. On sunday someone said that they had to cancel and would not be able to come until the end of on more week 8 days out. This company is a joke. No wonder the bad reviews. I will never do business with a unreliable company. Plus they lost a of referrals, with their incompetence.
Thanks for taking the time today to leave a review about your lawn mowing schedule, Kaye. We apologize for the unexpected delays in your schedule. I understand that this can be quite disappointing, especially since expectations were already set. We will be reaching out to you soon to make things right.
If you have any lawncare needs, Lawnstarter is a great way to maintain your lawn. They are well equipped to take care of all your landscaping needs. I highly recommend them.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Angelo. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
They tell you it's $50 every two weeks but the double bill you,each time and call it a long grass fee. Obviously the grass is long, that's why it needs cut. They just cut it 2 weeks ago and still charged me long grass fee. I'm sure that's how they.se all their money it it's very.misleading to quote one price and then get charged double that amount. They also just throw bags of overflowing grass where we they please and don't bother to throw it in the actual trash can.Iver priced and half $#*! work to say the least. Don't recommend!
Thank you for bringing this matter to our attention, Shannon. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. We will be reaching out to you soon to discuss our available solutions for your concern and make things right.
That $19 first mow grass company showed up to the house. Sent me 10 photos of the lawn and said that can't do the lawn because it's too long, and they'll come back Monday for $178.43. What scammers!
We are sorry to hear about your recent experience with one of our services, Very M. Please know that we are proactively working to improve your experience. Do you mind emailing me at [email protected] with LSREVIEWS as the subject of your email so that we may make contact? I look forward to hearing from you soon!
This is a very shady company that will only provide good service the first 3 times to gain your trust. Then, they'll charge for
EXPENSIVE services they never performed. First time was a few months ago. My bank statement showed they charged for tree pruning that my children had done 2 weeks prior. The company refused to refund the money for about 1 hour until I got fed up and told them I would file a small claims against them because I had screenshots of the conversations proving I declined their services because quote was to high, had video evidence of my adult children pruning the trees, and security camera videos of their company only mowing. Then, they agreed to refund my money.
Last month, they charged me 9X more for supposedly having high grass. Again, I noticed the price in my bank statement. The pictures they provided are for my neighbors yard. They took the pictures from a far distance to distort that the tall grass was growing on the other side of the green chain link fence. Thankfully, I have my security camera footage proving their claims false.
The company is impossible to get a hold of because of you do speak with someone, they'll just transfer you back to the switch board.
We value your business and regret that you were disappointed. Furthermore, we’d love to discuss your experience in detail. To see how we can improve your experience and our process. Please email me at [email protected] with LSREVIEWS as the subject of your email, so we can discuss this issue further. Looking forward to hearing from you, Yazmin.
They are just awesome and easy to work with. I am recommending all of my relatives! They really came through for me.
Wow, this is exactly what we like to hear, Keith. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
I like the work being performed...would be better if the excess grass was removed
I would like to see the excess grass pulled from the landscape, I never cut my grass that short
Thank you for taking the time to share this positive rating, John! We will make sure to share this with our team to let them know to keep up the amazing work! Thanks, again!
Perry at Lawnstarter mowed our yard today and it's perfect. It's a great length, it was done quickly, and he didn't mow over the sedum we're trying to grow. We're very happy!
Randell has been taking care of my lawn starting in April, and I am very pleased with his work. I have a lot of protruding roots (and thus dirt spots) over a section of my yard, and Randell always takes care to use the edge trimmer in that area to get rid of the random grass that grows sparsely there. My lawn always looks great once he is finished, and he is a quick worker as well!
Thank you for choosing our company to address your lawn concerns, Krista. We appreciate your business and positive review. Thank you.
The gentleman that cuts my lawn Felipe with Lawnstarter does a wonderful job with my yard. I am a 100% VA Disabled Combat Vet. With Lawnstarter it allows me to be able to move and hang out with my kid. It is appreciated and worth the money spent.
Hello! Thank you for your review, Christopher! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Justin mowed our lawn and blew the leaves away from the house now the yard looks great!
Thanks Lawn Started!
Signed,
A Happy Home Owner
Robert P. Is a true professional! He precisely cut the height of the grass to specifications. His edging is exact! What more could you ask?
I am not there to se the lawn right now but my neighbor check it for me and said it looks great.
Thank You
Monika
It is delightful to hear such positive words and it’s always a pleasure to serve you, Monica!
I am very happy with the lawn service that is being provided to me! The app is fantastic, easy to use and being able to message the crew is a plus. I strongly recommend Lawn Starter!
Hello! Thank you for your review, Henry! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
I have requested a Lawn service, and am fortunate to have Mario and the lawn service employee. Nothing but the best. Excellent in every way. I'm saved from the tedious task of cutting my lawn. Mario is conscious in every aspect of my lawn. I highly recommend Mario, you honestly couldn't no better.AAAAA +++++
Hi Brian! We are happy to know that you're happy with the lawn mowing service that Mario provides. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Brian. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
From the business
Easily book lawn mowing online from top-rated, local lawn service pros. On-demand lawn mowing that's trusted by thousands nationwide. Get a FREE quote today!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wow, this is exactly what we like to hear, Crystal. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!