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The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Have to give a shout out to Datrick at LawnStarter for the great job of mowing and edging he does on my front yard. And he always gives me a heads up if he's coming on different days which I appreciate. I really like that I don't have to worry about my lawn.
Cut grass at great length.
I recommend his services. I will continue to work with his services. Yard was very nice.
I'm delighted to hear that you had a positive experience with the lawn services provided, Corey. It's wonderful that the grass was cut to your satisfaction, and the recommendation reflects the high quality of the work. Maintaining a well-groomed yard can significantly enhance the overall appearance of your property, and it's great that you've found a service you can rely on. Your intention to continue working with the service speaks volumes about the level of satisfaction you've received. A nicely maintained yard not only adds to the aesthetics but also contributes to the overall enjoyment of your outdoor space. It sounds like you've discovered a reliable and skilled professional to help keep your yard looking its best.
A few years ago I became disabled and had to start hiring someone else to mow my yard. It was hit or miss for a while until I hired Melani's crew and ever since then my yard is always done in a timely fashion and it always looks GREAT when they are finished.
I'm sorry to hear about your disability, but it's wonderful that you found a reliable solution for maintaining your yard, Mike. It's clear that Melani's crew has made a positive impact on your life, consistently delivering timely and impressive results. Having a well-maintained yard can contribute significantly to the overall atmosphere of your home, and it's great to hear that you've found a dependable team to handle this aspect for you. It sounds like Melani and her crew have not only provided a service but also peace of mind, allowing you to enjoy a well-kept outdoor space without the stress of uncertainty. It's always heartening to come across dedicated professionals who make a positive difference in people's lives.
Thanks Tracey for your service man. You and your crew really did a wonderful job. I will be recommending your services to my neighbors...see you in April of next year...be safe out there
We are grateful for your review, William! You inspire us to achieve more!
DeAndre showed up on time. My lawn didn't need a cut right now but he clean up all the heavy leaves that was in my backyard
It is delightful to hear such positive words and it’s always a pleasure to serve you, Veronica!
Quite impressed with the level of professionalism, promptness and quality of job.
I'm very happy having G7 provide this service to me and will be look toward recommending them to many who require such quality and professional services
Hello! Ajibola, glad to hear from you how happy our service turned out.
I'm very pleased with their work and will use them again and again. I Recommend their A1 service...
I'm delighted to hear that you're very pleased with the service you received, Judy! It's always fantastic when a service not only meets but exceeds expectations, prompting you to consider using them again and again. Your recommendation of their A1 service is a great endorsement, and it's clear that they've made a positive impression on you. If there's anything specific about their work that stood out to you or if there are any particular aspects of their service that you found exceptional, it could be valuable to share that feedback with them. It's through happy customers like you that businesses thrive, and I'm sure they would appreciate knowing what aspects of their service resonated with you. Looking forward to your continued satisfaction with their A1 service in the future!
Miguel from Lawn Starter takes his time and goes above and beyond to make our lawn look healthy and well cared for. It is such a huge difference. He is always on time and cleans up everything before he leaves. We are super pleased with Miguel and am very pleased with this service! We hugely recommend!
It's wonderful to hear about your positive experience with Miguel from LawnStarter, Lisa! It sounds like he's doing an exceptional job in taking care of your lawn. The fact that he goes above and beyond, ensuring your lawn looks healthy and well-maintained, speaks volumes about his dedication and professionalism. Punctuality and thoroughness are certainly valuable qualities, and it's great that Miguel consistently delivers on these fronts. Your recommendation is a testament to the excellent service provided by Miguel, and I'm sure he appreciates your positive feedback. If there's anything specific you appreciate about his service or if there are any additional ways Lawn Starter can enhance your experience, don't hesitate to let them know. Happy gardening!
My lawn looks great after the excellent job done by Dayanna Thank you for a great service. Happy Holidays to you and your staff
We're delighted to hear that your lawn looks great after Dayanna's excellent service, Walter! Thank you for taking the time to appreciate the hard work and dedication Dayanna puts into her job. Your kind words mean a lot to us, and we'll make sure to pass along your gratitude to her and the rest of our staff. We're thrilled to have been able to provide you with a great service, and we wish you a joyful holiday season filled with happiness and warmth. If there's anything more we can do to enhance your experience or if you have any specific preferences, please feel free to let us know. Your satisfaction is our priority, and we look forward to continuing to meet your lawn care needs in the future. Happy Holidays!
I love convenience of the app, the quality of service and customer service has always been great in supporting my requests and issues. Jesus, who services our lawn is amazing, fast and always works with our schedule, weather, etc.
We're thrilled to hear Dean about your positive experience with our lawn care service! Providing convenience through our app, maintaining high-quality service, and delivering excellent customer support are all top priorities for us. It's fantastic that Jesus has been consistently amazing in servicing your lawn, displaying efficiency, and accommodating your schedule and weather conditions. We understand the importance of seamless and reliable service, and we're delighted to know that we've met your expectations. Your satisfaction is our goal, and we appreciate your kind words. If there's anything specific you love about the service or any additional ways we can enhance your experience, feel free to share. Thank you for choosing us, and we look forward to continuing to provide you with exceptional service!
I feel very lucky this year to have had such a great lawncare team. Best year ever. They're exceptional. Extremely detailed. They miss nothing. My neighbor has a roomba robot lawnmower, it misses everything
How wonderful to hear that you've had your best year ever with such an exceptional lawn care team, DG! Their attention to detail and thoroughness in ensuring a well-maintained lawn is truly commendable. It's always a great feeling when the care and effort put into your outdoor space are not only noticed but appreciated. The comparison to a Roomba robot lawnmower adds a delightful touch of humor, emphasizing the unique and meticulous service your team provides. Your satisfaction is our priority, and we're grateful for the opportunity to contribute to your positive lawn care experience. Here's to continued excellence in your outdoor space!
Today was my first mow of the year and the service was perfect. My crew this year is way better than previos years. I hope it stays this way.
Jasen does a wonderful job with my lawn. My husband and I take a lot of pride in our yard. Jasen DELIVERS!
It's fantastic to hear that Jasen has been exceeding your expectations with the lawn care, Sandra! Taking pride in your yard is truly admirable, and we're thrilled that Jasen has been able to deliver the level of service that contributes to the beauty and upkeep of your outdoor space. Knowing that your lawn is in capable hands allows you to enjoy a well-maintained and appealing yard. We'll make sure to pass along your positive feedback to Jasen, and if there's anything specific you appreciate about his service, feel free to share. Thank you for entrusting us with your lawn care needs, and we look forward to continuing to provide you with excellent service.
Great and best ever Lawn mowing service company ever! And with easy to use and very nice interface web online system ever! Strongly recommend! LawnStarter.com
Yes!
--- Isaac
I'm thrilled to hear Isaac that you consider LawnStarter the greatest and best-ever lawn mowing service company! Your enthusiastic recommendation means a lot to us. We're delighted that you find our web online system easy to use and appreciate the nice interface—ensuring a seamless experience is a top priority for us. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback. If there's anything specific you appreciate about our service or if there are ways we can continue to make your experience even better, please feel free to share. Thank you for choosing LawnStarter, and we look forward to consistently providing you with top-notch service!
Buck and crew are always here when they say they will be, they do a great job and pay attention to not hit sprinkler heads and ensure all clippings are blown away and out of sight :)
Hearing such positive feedback about Buck and the crew, Dan, is wonderful! Their commitment to punctuality and attention to detail is truly commendable. It's great to know that they not only deliver on their promises by being consistently on time but also go the extra mile to ensure a thorough and careful job. The fact that they pay attention to avoiding sprinkler heads and meticulously clear away clippings reflects their dedication to providing top-notch service. Your satisfaction is our priority, and we appreciate your recognition of the crew's efforts. If there's anything specific you appreciate or if there are ways we can further enhance your experience, please feel free to share. Thank you for choosing us for your lawn care needs, and we look forward to continuing to exceed your expectations!
I would highly recommend them for lawn care. The company is very professional and prompt. Great service every single time.
I'm delighted Donna to hear that you've had such a positive experience with our lawn care service! Your recommendation means a lot to us, and we appreciate your kind words about our professionalism and promptness. Providing great service every single time is our goal, and we're thrilled to have met your expectations. If there are any specific aspects you particularly appreciate or if there's anything we can do to enhance your experience further, please feel free to let us know. Thank you for choosing us for your lawn care needs, and we look forward to continuing to provide you with excellent service!
Luis does all of my mowing, trimming and lawn care through Lawn Starter and the customer service is unbeatable, second to none. On time and very detailed and thorough service each and every time following my specifications to the letter. Best choice in lawn care services by far. 5 gold star rating every time. And the company offers a wide variety of lawn care services to suit your every need. Competitive pricing and first rate service. You can't go wrong with Lawn Starter.
Hey, Carleen! It's truly heartening to hear about your exceptional experience with Luis and LawnStarter! The fact that Luis consistently delivers on your mowing, trimming, and lawn care needs with unmatched attention to detail is fantastic. The dedication to following your specifications to the letter speaks volumes about the commitment to customer satisfaction. I'm delighted to know that the customer service you've received is unbeatable, making LawnStarter your top choice in lawn care services. The 5 gold star rating every time is a testament to the consistently high-quality service you've come to expect. It's great to hear that the company offers a wide variety of services to meet your every need, coupled with competitive pricing. Your recommendation is invaluable, and we're grateful to have you as a satisfied customer. Thank you for choosing LawnStarter!
Lawn Starter offers great service at affordable prices. They are also very responsive to requests and issues. My tech Vincent and his team are the best!
I'm thrilled to hear about your positive experience with LawnStarter, Phyllis! It's fantastic that you find their service both great and affordable. The responsiveness to requests and issues further underscores their commitment to customer satisfaction. It's wonderful that Vincent and his team have left such a positive impression—acknowledging their excellence adds a personal touch to the recommendation. If there's anything specific you appreciate about Vincent's service or if there are ways we can continue to enhance your experience, please feel free to share. Thank you for choosing LawnStarter, and we're delighted to have you as a satisfied customer!
I wanted to highlight Alex, he left my backyard looking great even when my dog left an accident I meant to pick up. Looks awesome and he went above for me. Leaves all gone and lawn looks great!
It's fantastic to hear Danny about your positive experience with Alex! It sounds like he went above and beyond to ensure your backyard looks great, even going the extra mile when faced with unexpected challenges. We appreciate your kind words and are delighted that Alex's dedication to his work has left your lawn in excellent condition. Customer satisfaction is our top priority, and we'll be sure to pass on your appreciation to Alex. If there's anything else you need or if you have more feedback to share, please feel free to let us know. Thank you for choosing us, and we look forward to continuing to meet and exceed your expectations!
I also booked for a FIRST TIME.ONE SERVICE ONLY..., I was offered a Discount.to get me down to $19.99 /...That a Steve had messaged me and said. He was able to find someone that would do it for $19.99 as a promo offer... I wanted to see what kind of service they offered... Usually I have guys swing by every 2-3 weeks to do the parking strip small cul-de-sac lawn... The next thing. I know I have been pre booked. For a weekly service.@$40+ a pop. I reach out to many support people and they tell me I signed up for that?.I DID NOT. Absolutely I would not sign up until I saw their quality of their work...And then there were so many hoops I had to go through to cancel the damn thing... I would never suggest them, or even think about using them. I've had support people reach out to me...but NO INTEREST... I just, that's not how I operate my business, which is very successful after 45+ years... And I'm very TRANSPARENT...This company is NOT... hugely disappointed they would do this to me or anyone... It truly is a terrible business model.
I'm truly sorry to hear about the experience you had with our service, Terry. Your feedback is essential, and I apologize for the inconvenience and frustration you encountered. This is not the level of service we aim to provide. We'll reach out to you promptly to discuss the situation and ensure we make things right for you. Your experience does not align with our standards, and we are committed to addressing this issue to your satisfaction. Thank you for your patience as we work to resolve this matter.
Dependable and reliable. Great service and communication. The app is great…….,,,,,,,,,,,,,,,,,,,,,,,
We're delighted to hear that you've found our service dependable and reliable, with great communication, Aurelia. Providing a positive customer experience is what we strive for, and we appreciate your feedback. The ease of using our app is also important to us, and we're glad to know it has been a valuable tool for you. If you ever have more comments or specific requests in the future, please don't hesitate to reach out. We're here to ensure your continued satisfaction, and we look forward to serving you again. Thank you for choosing us!
Answer: This company is a scam, they get your credit card and charge for "extra services you did not request.
Answer: I have spent nearly $200 and my yard still looks like trash. Find someone else to do your yard. These people charge for work they never complete!
Answer: LawnStarter.com does not employ lawn guys. They use contractors that might be in the area and willing to do the work. Neither are responsible for property damages like sprinklers, shattered windows, etc.
Answer: Hello, Margaret. Thank you for showing interest in our lawn mowing services. To further assist you, please call us at 512-772-1556 or 1-866-822-1766; They are open Monday - Friday, 6 am - 10 pm; Saturday & Sunday, 8 am - 8 pm. Thank you and have a lovely day!
Answer: http://lwns.co/SYEKkT/20240407 Use this link to get prompt service and a discount!
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Hello, Denise! It's fantastic to hear about your positive experience with Datrick from LawnStarter. It sounds like he goes above and beyond in maintaining your front yard, not only delivering great mowing and edging services but also providing the extra consideration of giving you a heads up about any schedule changes. Communication and reliability are key when it comes to lawn care, and Datrick's proactive approach in keeping you informed adds an extra layer of convenience. It's clear that his attention to detail and commitment to customer satisfaction have made your lawn care experience stress-free. Having a trustworthy professional like Datrick allows you to enjoy your well-maintained front yard without any worries, and that peace of mind is truly invaluable.