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LawnStarter

2.9

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LawnStarter Reviews Summary

The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
963
value
909
shipping
114
returns
125
quality
808

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Great Job!
January 3, 2024
Updated review

Communication lines are always open. Job always looks Amazing and the app is very easy to navigate.

Date of experience: January 2, 2024
LawnStarter S. — LawnStarter Rep
over a year old

Hey, Margaret! It's fantastic to hear that you're pleased with the communication, job quality, and the user-friendly app! Open communication is crucial for a positive customer experience, and we're delighted that you find our communication lines reliable. The fact that the job consistently looks amazing speaks volumes about the dedication to quality service. Additionally, ease of navigation on the app adds another layer of convenience to your experience. We appreciate your positive feedback and are committed to maintaining the high standards that have contributed to your satisfaction. If there's anything specific you'd like to share or if you have any suggestions for improvement, we're here to listen. Here's to continued excellence in service and user experience!


Great work
April 14, 2023
Previous review

Always on time. Great work. Price is very reasonable and was so easy to set up and pay. Even to change what I wanted to have done. All communications are thru the easy to navigate LawnStarter app. It's a game changer

Date of experience: April 13, 2023
VI
1 review
0 helpful votes
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They always arrive on schedule date or otherwise contact you to change date. The mowing is well done. I can always skip the scheduled service if it is not convenient or if grass is not ready for mowing.

Date of experience: December 30, 2023
LawnStarter S. — LawnStarter Rep
over a year old

Hello Carmen! It's wonderful to hear that your lawn care service is not only punctual but also flexible and considerate of your needs. The fact that they consistently arrive on schedule or communicate effectively about any changes demonstrates a high level of professionalism. The flexibility to skip a scheduled service when it's not convenient or when the grass doesn't require mowing is a great feature, ensuring that you have control over the maintenance of your lawn. The well-done mowing adds to the overall positive experience, making it convenient and tailored to your preferences. It sounds like you've found a reliable and customer-focused lawn care service that respects both your time and the specific needs of your lawn. Cheers to continued hassle-free and well-tended lawn care!

Florida
1 review
0 helpful votes
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Exceptional service
December 30, 2023

I am beyond impressed with the outstanding service provided. His attention to detail is second to none, leaving my lawn looking immaculate and the envy of the neighborhood. Ryan is not only highly skilled and knowledgeable about lawn care, but also extremely reliable and punctual. Every appointment was met with professionalism and a friendly attitude, making it a pleasure to work with him.

Date of experience: December 28, 2023
LawnStarter S. — LawnStarter Rep
over a year old

It's fantastic to hear about your positive experience with Ryan's lawn care service, Rilien! It sounds like he goes above and beyond to ensure your lawn looks impeccable, and the attention to detail is truly appreciated. Having a well-maintained lawn that stands out in the neighborhood is undoubtedly something to be proud of. It's great that Ryan not only possesses the necessary skills and knowledge but also combines it with reliability and punctuality. A professional and friendly attitude can truly make a service experience enjoyable, and it seems like Ryan excels in that aspect as well. Wishing you continued satisfaction with your beautifully cared-for lawn courtesy of Ryan!

Illinois
1 review
0 helpful votes
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Great Lawn
December 30, 2023

The grass was cut great! I wouldn't mind hiring this guy to do another job for me also did a good trimming job.

Date of experience: December 28, 2023
LawnStarter S. — LawnStarter Rep
over a year old

That's fantastic to hear Otis that you're pleased with the lawn care service! It's always a relief to find someone who not only does an excellent job with the grass cutting but also excels in trimming. It sounds like this individual has a good eye for detail and takes pride in their work. Hiring them for another job is a testament to the quality of their service. It's great when you find a reliable and skilled professional who can handle various tasks. Here's to more successful collaborations with your lawn care expert!

Florida
1 review
0 helpful votes
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I've had the same lawn service for several months now, and the service has been consistently great! MacNesha does an amazing job at mowing and edging the lawn, and he does a great job cleaning everything off. I originally had a different lawn person that I thought was doing a good job until MacNesha took over. The lawn and surrounding area looks great and is done quickly and on time as scheduled!

Date of experience: December 27, 2023
LawnStarter S. — LawnStarter Rep
over a year old

Thank you so much for sharing your positive experience, Katie! We're thrilled to hear that MacNesha has consistently provided excellent lawn service, exceeding your expectations with meticulous mowing, edging, and thorough cleanup. It's fantastic to know that the transition to MacNesha has resulted in such a noticeable improvement. We appreciate your loyalty and are committed to maintaining the high standards that have made your experience with us enjoyable. If there's ever anything specific you'd like to highlight or if you have any additional feedback, please feel free to let us know. We value your satisfaction and look forward to continuing to provide top-notch lawn care.

Florida
1 review
0 helpful votes
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Great lawn
December 28, 2023

James our lawn starter guy always does a great job and our lawn always looks great. We highly recommend.

Date of experience: December 27, 2023
LawnStarter S. — LawnStarter Rep
over a year old

Thank you for your wonderful message, Scott! We're delighted to hear that James, your LawnStarter professional, consistently does a great job, leaving your lawn in top-notch condition. We appreciate your recommendation and are thrilled to have the opportunity to contribute to the beauty of your lawn. If there's anything specific you appreciate about the service or if you have any additional feedback, please feel free to share. Our goal is to continue providing exceptional service, and we look forward to serving you and keeping your lawn in great shape.

Texas
1 review
0 helpful votes
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Satisfied customer
December 27, 2023

I have been very satisfied with my LawnStarter mowing services. Noe comes when scheduled, does an excellent job of mowing and weed eating, and is very efficient and quick. The fees charged by LawnStarter are very reasonable. I would recommend to others.

Date of experience: December 26, 2023
LawnStarter S. — LawnStarter Rep
over a year old

It's wonderful to hear that you've been highly satisfied with your LawnStarter mowing services, Kathryn! We're delighted that Noe consistently meets your expectations by arriving on schedule, delivering excellent mowing and weed eating services, and doing so with efficiency. Your positive feedback about the reasonable fees is much appreciated. Thank you for taking the time to share your positive experience, and we're thrilled to have earned your recommendation. If there's anything specific you love about the service or if there are any additional ways we can enhance your experience, please feel free to let us know. We value your satisfaction and look forward to continuing to provide top-notch service for your lawn care needs.

Texas
1 review
0 helpful votes
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Fast, professional work
December 24, 2023

Great job on my lawn. Good equipment, fast work. Boom. They got it done! Will definitely keep using this service!

Date of experience: December 22, 2023
LawnStarter S. — LawnStarter Rep
over a year old

Hello, Janet! I'm thrilled to hear that you're pleased with the job we did on your lawn! Your satisfaction is our top priority, and it's fantastic to know that our equipment, speed, and efficiency met your expectations. We're committed to providing excellent service, and your positive feedback is truly rewarding. We look forward to maintaining your lawn in top-notch condition in the future. If there are any specific preferences you have or if there's anything we can do to further enhance your experience, please don't hesitate to let us know. Thank you for choosing our service, and we're excited to continue serving you!

Florida
1 review
0 helpful votes
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Great company for lawn care. Communicative and reliable with an easy to use app. Would highly recommend for all lawn care needs.

Date of experience: December 21, 2023
LawnStarter S. — LawnStarter Rep
over a year old

I'm thrilled to hear that you've had a positive experience with the lawn care services provided by this company, Jessica! Effective communication and reliability are undoubtedly crucial in ensuring a smooth and satisfactory experience. It's especially wonderful to know that the company has an easy-to-use app, making it convenient for users like yourself to manage and access the services seamlessly. Your recommendation is valuable and speaks to the overall quality and customer satisfaction offered by the company. If some specific features or instances have stood out to you in your experience, or if you have any additional insights to share, feel free to let me know. Here's to a well-cared-for lawn and continued positive experiences!

Texas
2 reviews
0 helpful votes
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Reliable & Easy to Use
December 23, 2023

Have been using LawnStarter for 3 years now and have never had an issue. Reliable and good bi-weekly mowing, shrub removal and assorted services like leaf removal. Makes scheduling super easy and at great rates too. Highly recommend.

Date of experience: December 21, 2023
LawnStarter S. — LawnStarter Rep
over a year old

Hello, Angela! It's fantastic to hear about your positive experience with LawnStarter over the past three years! Consistency and reliability in bi-weekly mowing, shrub removal, and services like leaf removal are undoubtedly key factors in maintaining a well-kept lawn. I'm glad to know that the platform has made scheduling hassle-free for you, and the fact that they offer great rates is an added bonus. Your recommendation speaks volumes about the quality of service you've received. If there's anything specific you appreciate most about LawnStarter or any additional insights you'd like to share, feel free to let me know. Happy landscaping!

Maryland
1 review
0 helpful votes
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Great Lawn Service
December 21, 2023

Jose and the crew keeps my lawn fresh and together every week. Very punctual and very professional

Date of experience: December 20, 2023
LawnStarter S. — LawnStarter Rep
over a year old

It is delightful to hear such positive words and it’s always a pleasure to serve you, Angel!

California
1 review
0 helpful votes
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Great Lawn Mowing
December 21, 2023

It's so nice to have the lawn mowed on a regular basis. I love it. Super good job. No hassles. A++++

Date of experience: December 19, 2023
LawnStarter S. — LawnStarter Rep
over a year old

We are grateful for your review, Dianne! You inspire us to achieve more!

Kansas
1 review
0 helpful votes
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Tree trimming service
December 20, 2023

Curtis and his crew are just amazing people, also very polite and they do an excellent job, I'm pretty sure they will help me get my new lawn a beautiful look this coming summer

Date of experience: December 18, 2023
LawnStarter S. — LawnStarter Rep
over a year old

Hey, Joselyn! I'm thrilled to hear about your positive experience with Curtis and his crew! It's fantastic to know that they are not only skilled at their job but also courteous and pleasant to work with. Their commitment to excellence is evident, and I'm confident that with their expertise, your new lawn will indeed have a beautiful look this coming summer. It's great when you find a team that not only delivers excellent results but also makes the entire experience enjoyable. If there's anything specific you'd like to highlight or if there's anything I can assist you with regarding your new lawn project, feel free to let me know. Here's to a vibrant and lush lawn in the upcoming summer!

Florida
1 review
0 helpful votes
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I started the service with them 2 months ago, they are very professional and their communication is very efficient

Date of experience: December 15, 2023
LawnStarter S. — LawnStarter Rep
over a year old

Hello, Fadi! It's wonderful to hear that your experience with the service has been positive since you started with them two months ago. Professionalism and efficient communication are key aspects of providing a top-notch service, and I'm glad to know that they are meeting those standards for you. If there are specific aspects of their service that you find particularly impressive or if there's anything you'd like to share about your experience, feel free to let them know. Your feedback is valuable, and it helps them continue to deliver a high level of service. Thank you for choosing their service, and I hope it continues to meet and exceed your expectations in the future. If there's ever anything specific you'd like to address or discuss, please don't hesitate to reach out—they are there to ensure your satisfaction with the service!

Texas
1 review
0 helpful votes
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Easy affordable lawn care
December 15, 2023

Pros: affordable, ability to add services as needed (leaf removal, shrub trimming, etc), ability to easily change frequency of services. Ability to add a tip. Landscapers do a great job, and my lawn looks great. 5/5 stars for landscapers.
Cons: Notification requesting a review after every service. Unwanted notifications for other services. Emails requesting reviews. 3/5 stars for app and annoying notifications & emails.

Date of experience: December 14, 2023
LawnStarter S. — LawnStarter Rep
over a year old

Hello, Laura! It's fantastic to hear about the positive aspects of your experience with the landscaping service! The affordability, flexibility to add services as needed, and the ability to adjust the frequency of services are valuable features. Adding a tip allows for convenient appreciation of the landscapers' great work, contributing to the overall satisfaction with the lawn's appearance, and earning them a well-deserved 5/5 stars.

Your feedback on the app and notifications is valuable. It's noted that the frequency of review requests and unwanted notifications for other services can be somewhat bothersome, impacting the overall experience. We appreciate your candid feedback and will certainly consider it for improvements. Ensuring a seamless and enjoyable user experience is crucial, and your insights contribute to that ongoing effort.

If there are specific preferences or changes you'd like to see in the app or notification settings, please feel free to share, as we aim to enhance your experience. We're grateful for your feedback and look forward to continuing to provide you with excellent landscaping service.

Florida
1 review
0 helpful votes
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Easy to use app, and they offer all yard services that you could ever need from trimming down, huge trees, cutting services, bush, trimming, you name it they have it! I especially love that I can skip a week through the app, if I need to! K & S lawn service can chat with me through the app and it's great communication! I am super grateful for Elder K and S lawn service. They do a fantastic job and are extremely reliable!

Date of experience: December 13, 2023
LawnStarter S. — LawnStarter Rep
over a year old

I'm delighted to hear that you've had such a positive experience with the LawnStarter app and the comprehensive range of yard services it offers, from tree trimming to cutting, bush trimming, and more, Angela. The convenience of being able to manage your services and even skip a week through the app is something we aim to provide for our users. It's fantastic to know that K & S lawn service, especially Elder K, has been not only reliable but also excelling in communication through the app. We appreciate your gratitude and are pleased to hear that they've consistently delivered a fantastic job for you. If there are specific aspects of the service or features of the app that you find particularly useful, or if you have any further feedback, please feel free to share. We're committed to maintaining the high standards that make your experience with LawnStarter and K & S lawn service exceptional. Thank you for choosing us, and we look forward to continuing to meet your yard care needs!

Florida
1 review
0 helpful votes
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Good service
December 15, 2023

I have been working with them for a couple of months and I have no complaints. They always do a great job, if a cancellation is needed for weather they always let you know to reschedule the service.

Date of experience: December 13, 2023
LawnStarter S. — LawnStarter Rep
over a year old

It's wonderful to hear that your experience with the service has been consistently positive over the past couple of months, Daniela. We're pleased to know that the team has been doing a great job, and their commitment to communication is appreciated. Weather can be unpredictable, and it's great to hear that they proactively inform you of any cancellations due to weather conditions, ensuring that you can easily reschedule the service. We understand the importance of reliability and communication, and your satisfaction is our priority. If there are ever any specific preferences or additional ways we can tailor the service to better suit your needs, please feel free to share. We value your feedback and look forward to continuing to provide you with excellent service in the future!

Florida
1 review
0 helpful votes
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Outstanding Lawn Service!
December 15, 2023

The lawn service provided by Owen Lawn Service via LawnStarter is top notch! We have had 2 mows and the work has been impeccable! The team arrives in time and is very efficient and gets the mowing and edging done perfectly. I also notice they are very careful to not damage any property. I really love this service and plan to add on more specialty services as needed! I would definitely recommend Owen Lawn Services to anyone in need of Lawn Care

Date of experience: December 13, 2023
LawnStarter S. — LawnStarter Rep
over a year old

I'm thrilled to hear that you've had such positive experiences with Owen Lawn Service through LawnStarter, Natalie! It's fantastic to know that the quality of their lawn service has exceeded your expectations. The punctuality, efficiency, and attention to detail, especially in mowing and edging, reflect a high level of professionalism. It's reassuring that the team takes great care not to damage any property. Your satisfaction and intention to explore additional specialty services are a testament to the excellence of their service. I appreciate your recommendation, and I'm sure others in need of lawn care will find your feedback valuable. If you have any specific features of the service that stand out or any additional insights, feel free to share—I'd love to hear more about your positive experiences

Colorado
1 review
0 helpful votes
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Love my Lawnstarter Crew!
December 13, 2023

I've used Lawnstarter for over 6 months and I always get great quality service. They are always professional, punctual and courteous. I recommend them greatly.

Date of experience: December 11, 2023
LawnStarter S. — LawnStarter Rep
over a year old

It's fantastic to hear about your positive experience with Lawnstarter over the past six months, Dora! Consistent great quality service, coupled with professionalism, punctuality, and courtesy, speaks volumes about their commitment to customer satisfaction. It's always reassuring to find a service that consistently meets expectations. Your recommendation further highlights the trustworthiness and reliability of Lawnstarter. Here's to continued excellence in your lawn care journey with them!

Texas
1 review
0 helpful votes
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Great Service
December 10, 2023

I like the fact that they keep you informed about upcoming mowing via text. Also, after crew finish the job, I receive another text about the service I just received, really like that feature.

Date of experience: December 9, 2023
LawnStarter S. — LawnStarter Rep
over a year old

Hello, James! It's wonderful to hear that you appreciate the proactive communication from the service, keeping you informed about upcoming mowing through texts. The additional feature of receiving a text after the crew completes the job adds a thoughtful touch to the overall experience. Being kept in the loop not only ensures transparency but also enhances the customer experience by providing a sense of reassurance and accountability. It's great to see services incorporating features that prioritize customer engagement and satisfaction. If there are any other aspects you find particularly impressive or if you have additional feedback, I'd love to hear more about your experience!

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lawnstarter.com
Austin, TX, United States
+255
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