On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Darrell was awesome. Notified us when they were on their way. Did a great job mowing the grass, weed whacking, edging and blowing. My lawn looks perfect now.
Wow Derrick! You did such a great job. I will recommend you every time. This is the best lawn mowing experience I have had in a really long time. I appreciate this so much. My yard really is beautiful now. WOW!
Thank you so much for the time to share your experience at LawnStarter, Jacob. We take pride in knowing our customers are happy with their lawn mowing experience.
The service was prompt and efficient. Most of the projects I've scheduled through apps I have not been successful or happy with but I am truly happy with the look of my yard I can't wait to hire him for more services
I’m happy to hear that our team provided you with excellent service, Felisha. I’ll make sure that they receive your feedback. I’m sure it will make their day!
The staff cutting my yard introduced himself in a friendly manner. The minute he got here he started working. I went back out in about 20-30minutes he was already finish and gone. The yard looked great. The way I wanted it: neat and well groomed.
Our team enjoys doing what they do because of customers like you, Yvonne. Your review just made our day. Thank you so much!
I was looking for someone quickly to come tackle my growing grass, I found LawnStarter online and I'm so glad I did! It was a easy process, seamless and quick to get started. I enter a few necessary details and received a quote and date of service. I called customer service to inquire about a question and she was so helpful and quickly handled the concern. I will definitely continue to use lawnstarter for my future lawn needs.
Hi Nekiah, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Hi folks, the search for a good lawn mowing service is finally over for me. I found the answer with LawnStarter, an online service for lawn care. They're very reliable and take care of everything once I place an order. My lawn looks exactly like I had hoped it would!
It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you, Lynett.
Wonderful job. My yard was a hot mess with all the rain. Now that it's back to short again makes it easier to keep everything picked up and enjoy sitting outside.
Hi Desiree, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
I was very satisfied with how my yard looked when I got off work. The service was fast and well worth it.
Wow, this is exactly what we like to hear, Lashawnda. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Tejas was very good would recommend a job from them! A much larger yard hadn't been mowed in a few weeks, however a plan was made to get the lawn back on track. Definitely would recommend in the future.
We’re so grateful that you took the time to share your feedback with us, Cody. It’s our pleasure to serve customers like you. Have a wonderful day!
This lawn mowing company exceeded all of my expectations. They were punctual, friendly, and did an amazing job on my lawn. I was impressed by their attention to detail and the care they took in making sure every inch of my yard looked perfect. I will definitely be using their services again in the future. 5 stars all the way!
Hi, Holley. We’re so happy to hear you had a great experience at LawnStarter. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you for many years to come.
LawnStarter have far exceeded my expectations. They show up when they say they will and when they leave, I have a lawn my neighbors are envious of! I'm so glad I called!
Hello! Thank you for your review, Monalisa! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
I recently bought my home, with a small yard that was more weeds than grass. Thomas did a wonderful job to give me a real yard now! Very pleased!
Congratulations on your new home, Sherry! Thank you so much for the time to share your experience at LawnStarter, We take pride in knowing our customers are happy with their lawn-mowing experience.
I am very happy with my lawn care service. My yard looks so amazing and neat. Job well done. The app was very easy to use and schedule my lawn care. Thanks Ronaldo!
Wow, this is exactly what we like to hear, Shonda. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Nelson did an excellent job mowing my front and back yard. It looks truly beautiful and tidy! I absolutely love it.
Wow, this is exactly what we like to hear, Yunik. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
I am pleased by the service! Clean and fine edges. No cut grasses left behind. Reasonable price and will continue the service
Thank you so much for the time to share your experience at LawnStarter, Russell. We take pride in knowing our customers are happy with their lawn mowing experience.
They came an did everything I asked for my yard looks so much better thank you! Looking forward to the next time they come.
We built LawnStarter to provide the best possible service to every customer who walks through our door, Cecelia. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Polite fast reasonable professional friendly good customer service carefulness calm down to earth customer attitude
Tiffany, it gives us much pleasure to know that you’re happy with the service you have received from us. Your kind words encourage us to continue doing our best to make sure every customer’s experience is a memorable one. Thanks again, and have a wonderful day.
Quick, efficient, and good quality service. Didn't even know they came, that's how fast they work. Highly recommend.
We’re overjoyed that you’re enjoying your experience with our team, Craig. Thank you for choosing us to help you in making your lawn neat and beautiful.
Today was my first day working with LawnStarter and I wanted to say it was a great experience. The guys did a wonderful job on my front and back yard. They were very courtesy and respectful. They were very professional as well. It is a pleasure having this team continue working on my lawn as we move forward. Keep up the great work and may the Lord continue to bless you both. Thank you for a job well done!
Thank you so much for such a great review, Michael! We are happy to hear you liked your first service. The next ones will be just as great!
Jessie was assigned to care for my yard, he wanted to know my preferences, any concerns or needs before he came. Very professional, communicative, on time and did an awesome job.
Hi Vicki, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
From the business
Easily book lawn mowing online from top-rated, local lawn service pros. On-demand lawn mowing that's trusted by thousands nationwide. Get a FREE quote today!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Maureen. Just wanted to let you know how much your review means to us here at LawnStarter. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope you will have an amazing day!