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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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The title above is ample to let you know reason for not a good feedback. I live in a HOA managed neighborhood and could not have grass longer than 6 to 9 inches, which is also a standard plan you offered and I opted. First service, and I am totally dissatisfied. Wont repeat business after you three cuts policy
Philip and his crew did a great job getting my overgrown yard in shape. I am looking forward to enjoying my yard this weekend!
Hi C.! We are always thrilled to see a 5-star review on our page. Thank you so much for your time and for choosing LawnStarter.
Just moved to Texas and needed yard service. Richard from Lawn Starter came out did a great job and excellent customer service.
Thanks Melody
It is delightful to hear such positive words and it’s always a pleasure to serve you, Melody!
My lawn looks amazing, and I am very satisfied with the professional and customer service. Corey completed my lawn in no time, this entire process had been streamlined and convenient for the customer, and I appreciate the excellent job 5 Stars!
Wow, that was an amazing review for our crews! Thank you so much, Nina.
They were great! Exactly what I wanted done, and I am so pleased. Looking forward to the next care because the yard will just keep getting better! Thanks again Ramon.
Thank you for taking the time to rate us, Bryan! We appreciate your support.
Brooke is Professional and good communication. The best service I have had yet. Even looked after the ducks nesting around here.
We are grateful for your review, Sean! You inspire us to achieve more!
I am quite pleased with the lawn services provided by LawnStarter. DeAngelio was very professional and personable. He was thorough, and explained to me what I should expect when receiving lawn services. He asked questions regarding my lawn, and what I needed. Although this is just a start, I will certainly continue receiving exceptional services from LawnStarter. As a new homeowner, I am excited to keep my lawn in tip top shape, and if I can have DeAngelio as my regular professional to attend to my lawn, I will be very pleased. Keep up the good work! I recommend LawnStarter as a start!
We sincerely appreciate you taking the time to share with us your experience at LawnStarter, Angela. On behalf of our entire team, thank you for allowing us to serve you.
Lee communicated clearly, treated me courteously and handled the work flawlessly. He gave me a few pointers about improving the health of my lawn and even tidied up the carport where dead leaves had accumulated.
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Abigail.
Arrived early and did a nice profejob on my lawn. Gave me an estimate on another service I needed done, at a fair price. Glad I found Lawnstarter. Nate did an excellent job!
Hi Edith, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
The lawn looks great, and I could not be happier with the communication and the work done. I look forward to continued service from Lawnstarter and their representative.
Hi Natalia, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Since I am a heart patient (and also recently had hip replacement surgery), I can't do the lawn myself. So, I found Lawn Starter last year, and am using them on a monthly basis to take care of the mowing. Unfortunately, being on a limited income, I can only afford it once a month, and can't get any of the other services, but at least I can get the basic mowing taken care of.
Hello, Daryl! You're navigating through some tough circumstances with resilience and practicality. Taking care of your health should always come first, and it's positive that you've found a reliable option with LawnStarter to help manage your lawn despite your limitations. While it may be challenging to afford additional services, focusing on essential mowing is a smart choice to maintain your property without overextending financially. Remember to prioritize self-care and reach out if you need further support or advice.
My two previous lawn care teams had "disappeared", so I had to search for a replacement. Since I have numerous health issues, I can't do the job myself. LawnStarter came up, and as a first time customer, I'm very pleased with the service...Curtis did a great job on trimming the hedges and mowing the yard. I definitely will be using them again.
Lots of oddities about this property. Caitlin listened to my needs and met all the requirements for the HOA and the kids that live here.
Thanks for reviewing Caitlin’s lawn care work, Mary Carol! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Took a chance and used LawnStarter service for the very first time, and Lititz PA at my home, gave them specific instructions to follow of what to do where to do it how to get into the yard what to clean up, etc. everything was done to perfection and the cost was minimal I do recommend LawnStarter. They were very eager and extremely helpful and I would hire them again.
Wow, this is exactly what we like to hear, Jeremy. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Did a great job with the lawn above and beyond thanks Eric! On time and quick turnaround. Will be using them more.
Thanks for reviewing Eric’s lawn care work, Shanika! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
First time using LawnStarter and they did an excellent job mowing my lawn. I highly recommend using them for your service.
Thank you so much for such a great review, Jennifer! We are happy to hear you liked your first service. The next ones will be just as great!
Rudy did great work! Very nice man as well. He showed up early and was extremely quick. We live on a big property and he blew through here and cleaned up his mess!
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Candace. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Jason and his crew did an amazing job on our lawn they worked with our schedule communication was easy and response time was fast thank you!
Hi, Krista. We’re so happy to hear you had a great experience at LawnStarter. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you for many years to come.
A friend told me about LawnStarter and told me it was super easy to use so I gave it a try. Not only was it easy to use but I was contacted within 30 minutes of submitting my request. I also received updates that Terrance was on his way to my home. He was quick and able to get everything done in about 30-45 minutes. I highly recommend using LawnStarter.
We’re so grateful that you took the time to share your feedback with us, Traci. It’s our pleasure to serve customers like you. Have a wonderful day!
Andy and his wife did a great job cleaning up our property. They were prompt, professional and courteous.
Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Andy and his wife receive the recognition they deserve. Thank you again, Michelle. Have a great day!
I am a single woman who recently rented a house with a neglected yard. Great price! Great service!
We sincerely appreciate you taking the time to share with us your experience at LawnStarter, Teresa. On behalf of our entire team, thank you for allowing us to serve you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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