On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The guy who came to mow came on the day he said he would, made quick work of the task and cleared my driveway and carport of leaves and clippings. Tjis saved me a HUGE chunk of time and money.
Thanks for reviewing your pro’s lawn care work, Glenn! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
This is a great service. It is very convenient to book using the app. The lawn professional communicates with you regularly with updates to service and eta, not to mention the cut looks great. I am very happy with this service.
Thank you so much for such a great review, Shayla! We are happy to hear you liked your first service. The next ones will be just as great!
Austin cut my lawn and trimmed my azalea bushes. He was fast and efficient. I highly recommend him.
Thank you so much for the time to share your experience at LawnStarter, Mary Ann. We take pride in knowing our customers are happy with their lawn mowing experience.
What stands out with LawnStarter's service, and Brooke's team specifically, is how accommodating they are. I can tell when someone cares about me and their team. Brooke managed to give their team a day off for the holiday which could have resulted in a delay to my scheduled serviced. The job was completed on time and with attention to detail beyond expected. It's early in the relationship, but I'm ahead of where I would expect to be in terms of trust with LawnStarter and Brooke, and that's most important to me.
We are grateful for your review, Robert! You inspire us to achieve more!
My lawn is beautiful.my wife and I are very pleased and happy with the service we received.Thomas did a great job.
Thanks for reviewing Thomas’s lawn care work, Dav! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Service was not good didn't even trim the bushes nor give a quote. If you want my business why would you skip steps. Run from this company. Scam artists force you to pay 3 lawn services.
Thank you for letting us know about your concern, Guy. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Do you mind emailing me at [email protected] with LSREVIEWS as the subject of your email?
Always happy with the service and updates would highly recommend give them a try you will be glad you did. Fair pricing
It makes our day to hear that we were able to provide you with 5-star service, Sheryl. We’ll make sure the entire team at LawnStarter receives your feedback – they’ll be thrilled to hear your kind words.
Always contacts when scheduled and when completed …I have had this company for second year very happy would highly recommend
I am looking forward to working with your team in getting my yard and flower beds ready for Spring! Thanks so much for the First Time Impression. You Rock!
We’re so grateful that you took the time to share your feedback with us, Nixie. It’s our pleasure to serve customers like you. Have a wonderful day!
Our lawn needed to be mowed and edge and we also needed some bushes trimmed. John came out and got our yard looking neat again in just a few hours. It was simple to book and he did a great job. If you need lawn service, I would recommend this company.
Hi Mary! We are happy to know that you're happy with the lawn mowing service that John provides. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Mary. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
LawnStarter provided a quick, through and detail oriented lawn service. The crew was courteous, attentive and professional. The price is competitive and reasonable. Additionally, the company offers a wide variety of services for the care of your lawn. Highly recommended.
Hello! Thank you for your review, Jack! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Angel did a wonderful job mowing and weed walking. I am very pleased 5 star review. He is very courteous and polite an asset to your company.
Thanks for reviewing your pro’s lawn care work, Suzanne! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
With other lawn services, it was such a hassle to get them to show up on the days listed for my mowing. But not with Joe and company as they have shown up on the dates listed for my mow and did an excellent job! I'm really happy with them and I thank you for your punctuality and a job well done.
It is delightful to hear such positive words and it’s always a pleasure to serve you, Mel!
LawnStarter was ver inexpensive, came right out they were very efficient and timely. Great customer service and communication.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Larry. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
Brandon arrived this morning and providing quality service to my residence at 2538 Royal Pointe Dr. in Green Cove Springs. He was very professional and courteous, and I'm looking forward to him coming back in a couple of weeks to provide the same outstanding service.
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Charles.
The crew was ontime and conducted themselves with professionalism the entire time on my property. Everything that was promised was fulfilled. I couldn't be happier with the services provided. Much appreciated and I look forward to working with you all in the future. Happy Easter!
It is delightful to hear such positive words and it’s always a pleasure to serve you, John Pii!
It took a few different service providers to finally find a very good lawn care professional, but LawnStarter did a great job getting me the right fit. Buck has been doing a great job and I am always satisfied with his detailed work.
Hello Mike, glad to hear from you how happy our service turned out.
Everything was done exactly as asked. Highly recommended. Polite and respectful as well. Great service!
Thank you so much for the time to share your experience at LawnStarter, Jeannine. We take pride in knowing our customers are happy with their lawn mowing experience.
Everything was done in a timely manner. Lawn looks good. I'm not a talkative person, don't have anything else to say.
We are grateful for your review, Jo! You inspire us to achieve more!
This is my first time I used this company. Preston did an excellent job & finished in a timely manner!
I am very happy I decided to go with this company!
I have a big backyard & corner house. Preston was very friendly & professional!
Thank you!
Sylvia
Hello! Thank you for your review, Sylvia! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
From the business
Easily book lawn mowing online from top-rated, local lawn service pros. On-demand lawn mowing that's trusted by thousands nationwide. Get a FREE quote today!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
It makes our day to hear that we were able to provide you with 5-star service, Betty. We’ll make sure the entire team at LawnStarter receives your feedback – they’ll be thrilled to hear your kind words.