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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Mike did a wonderful job with our lawn! I appreciated all the attention to detail. I find that not everyone takes the time to use the weed eater around our fence, but this was not the case with Mike. Thanks for all your hard work!
My backyard is thick with clover and native grasses. Jerry and his crew did a wonderful job, it's never looked this good after recent rain AND the first cut. They even confirmed my emergency request on Saturday and were there by Monday morning!
Wow, this is exactly what we like to hear, Kaitlynn. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
I appreciate the work Noah has done for us. The yard looks immaculate and they're careful about clippings. Thank you!
Thanks for reviewing Noah’s lawn care work, Cara! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
He communicates well whenever bad weather postpones his work and always manages to get the job done.
Thanks for reviewing your pro’s lawn care work, Kimberly! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
Excellent company, reliable, work performed was amazing! I recommend to anyone! This company will add additional services that may be necessary at customer's discretion.
Hi, Monique. We’re so happy to hear you had a great experience at LawnStarter. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you for many years to come.
Justin has been mowing the front yard and back yard for me for several months. He is always communicative, on time and does excellent work. A few times he even skipped the service a few times because a mow was not needed, which saved me money, and I thought it was very honest of him. I also love the Lawn Starter app because it's very easy to navigate, and I can pay easily as well as view my schedule and pause it if necessary. I highly recommend this company for service. They have been wonderful. I paid $46 a week for my front and backyard which to me is a great deal. I included a picture.
Hi Melinda, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
Jason did an awesome job with our lawn. He is extremely professional. I highly recommend his services.
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Tracye.
Good job was done in time and high quality I assume that he will continue perform the same or better in his next visit.
Thank you for choosing our company to address your lawn concerns, Alexander. We appreciate your business and positive review. Thank you.
Excellent attention to detail and did not take long to complete, I will definitely keep my business with Alex and appreciate the help from a professional.
Hi Temeka, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-Star, as we strive to provide just that for all our customers. We appreciate you allowing us to serve you.
I've dealt with many lawn servicing companies as yard work is something I'm not too fond of. Scheduling with him was a breeze and how quickly they were able to come out and get the work done that I needed was a shock to me. Usually places are a week or so out but this company makes it a point to get out there and do what needs to be done. I'm very happy with the service and quality of work he's performed.
Hello! Thank you for your review, Dana! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Lawn starter is great! Easy to use. Help with any questions. The workers are so nice. Would recommend to any one.
Wow, this is exactly what we like to hear, Becky. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
Tyler was timely.A did a good job, as well he pay good attention to details on the job. I would definitely recommend him. To all my friends.
Thanks for reviewing Tyler’s lawn care work, Michael! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
They mowed & edged and did a fantastic job. Super reliable and my grass looks great! Love this service.
Wow, that was an amazing review for our crews! Thank you so much, Chrissy.
Just learned about you a few days ago and was able to sign up and get the lawn serviced already. Glad you are there to help out! Thanks!
Wow, this is exactly what we like to hear, Jonathan. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you!
I was clueless to having my lawn serviced. I went to Google and checked out LawnStarter and they helped me so much with all my needs!
We are grateful for your review, Tabitha! You inspire us to achieve more!
Willie, did an excellent job and service to my yard. He was friendly and responded when I spoke to him. Thanks again
We are so grateful for your review, Chris! Thanks for sharing your rating with us and the community.
I just got service from lean care, I was skeptical at first but they did a great job, I definitely recommend!
Hi Cenoted, this made our day. Thank you!
Went to their app page after doing a search.and even though we didn't sign up there was a quick and friendly response from them. However, calling them at the 85 5 number the next day there was a lot ofsilence and gaps on the line, dropped calls. It's not certain what their fees would be but if it's going to be frustrating trying to get a hold of a local professional this may not be the right route. It's better not to use an app for these services but find the individual directly.
EZ, we’re so sorry that your experience did not match your expectations. This is on us. We hope we can make it right. Please let us make it up to you. You can email me at [email protected] with LSREVIEWS as the subject of your email, so we can discuss the solution we can offer you.
It was hard to find an affordable lawcare service, but I truly believe Lawnstarters are beating the competition. Save some money and avoid time doing your own grass.
It makes our day to hear that we were able to provide you with 5-star service, J D. We’ll make sure the entire team at LawnStarter receives your feedback – they’ll be thrilled to hear your kind words.
Had our first lawn mowing & Charles did a great job! Everything looked great and was cleaned up nicely!
I’m happy to hear that our team provided you with excellent service, Kelli. I’ll make sure that they receive your feedback. I’m sure it will make their day!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Jenn. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!