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LawnStarter Reviews Summary
The overall reputation of LawnStarter is marred by significant customer dissatisfaction, primarily stemming from unreliable service, communication failures, and inadequate customer support. Many reviews highlight issues such as missed appointments, unexpected charges, and poor handling of service-related damages. While some customers report positive experiences with specific lawn care professionals, these instances are overshadowed by the company's inconsistent service and lack of accountability. The recurring themes of frustration and disappointment suggest a pressing need for LawnStarter to improve its operational transparency and responsiveness to enhance customer trust and satisfaction.
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Worth every penny. Fast, respectful and a great first experience with the company in general. Thank you!
Brian kept me informed of weather/schedule changes. The crew arrived on time and performed the lawn services that I requested. Great job!
Hello, Randy. Just wanted to let you know how much your review means to us here at ๏ปฟ๏ปฟLawnStarter. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope you will have an amazing day!
Shaun did a great job, plus, he was a vvery nice man, engaging, and respectful! Im glad he will be my regular cut-grass-specialist!
Hi, Jennae. Youโve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. Weโre grateful that we had the opportunity to serve you.
I've never had the opportunity to have anyone mow my yard before and from the moment I started the process it's been smooth and easy. Joseph was helpful and nice the entire stp of the way. I'm glad I went through LawnStarter!
Hi Tina! We are always thrilled to see a 5-star review on our page. Thank you so much for your time and for choosing LawnStarter.
Nice services. Responsible and quick. My yard looks a lot better now. So tidy and neat. Very happy with the services
Thank you for the positive rating, Yu Ming. We appreciate your business!
The app is easy to use and can get you set up with mowing in a matter of minutes. You have multiple services available to choose from.
Hi Angela, we are incredibly grateful that you took the time to leave us a 5-Star review. Have a nice day!
They were very professional and did an excellent job. My lawn looks the best it has in awhile. Highly recommend.
Thank you for taking the time to rate us, Jennifer! We appreciate your support.
I am very impressed with the job that they did on my lawn. To come home and have that done and done well was nice. I just was expecting the price gouging that I received. Very disappointed. And for anyone who has read my previous review, yes, I sadly to edit this. I just don't like being lied to. Not a good way to do business.
Hello, Marie. We apologize for the inconvenience this may have caused you. We already investigated your issue and have an available resolution. We would love to discuss this with you further. We will be reaching out to you soon and making things right. Thank you!
Josh and team did a great job the lawn and it looks really great. I am very happy with how the lawn looks and the how everything we trimmed perfectly at a great prices. I wish I has started this service years ago.
Thank you so much for such a great review, Rob! We are happy to hear you liked your first service. The next ones will be just as great!
First time using this company. I love how my yard looks. They did exceptional work for the price. Will be using them in the future. Great work on everything!
Hello David, glad to hear from you how happy our service turned out.
Scheduled on a Wednesday and got serviced on a Thursday. Grass looked great and no clippings left behind. Trimming around the fence looked great and edging around the sidewalks was done very well.
On behalf of all of us at LawnStarter, I would like to thank you for sharing this great review about our services! We are thrilled that you enjoyed your experience, Jeff.
I was so pleased with the quickness and quality of the work on our overgrown townhome lawn. Now that we've reclaimed the space, we can plant our garden in our raised beds! Looking forward to ongoing service.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us, Liz. Thank you for choosing LawnStarter. We look forward to serving your lawn for many years to come!
My lawn was pretty high because we had moved to Texas and had gotten rid of my lawn mower but we had to return because my husband now has Alzheimer's. I'm pretty particular about my lawn and he did a great job getting it mowed down and looking great. Will recommend to anyone I know
Weโre overjoyed that youโre enjoying your experience with our team, Sandi. Thank you for choosing us to help you in making your lawn neat and beautiful.
I am very happy with my first lawn mow service today from Lawn Starter. The work was completed by Wendell, who was very professional and polite. $19.00 fir a first mow was a blessing! Thank you Lawn Starter and Wendell
Thank you so much for such a great review, Beverly! We are happy to hear you liked your first service with Wendell. The next ones will be just as great!
I have a small.front and huge back yard. The back has not been mowed for a couple months due to rain. The 3 guys went to work, two with mowers and one with a weed whacker. Forty-five minutes later they were done.
Phillip, it gives us much pleasure to know that youโre happy with the service you have received from us. Your kind words encourage us to continue doing our best to make sure every customerโs experience is a memorable one. Thanks again, and have a wonderful day.
Called on Monday made arrangements and they had me booked for early Wednesday morning. Grass is cut first time since winter and HOA is off my back.
Itโs great to hear that you had a positive experience with LawnStarter, James. Our team will be happy to hear that their hard work has paid off! If thereโs anything we can do to serve you further, let us know.
Good morning,
I would like to let you know that I am very satisfied with our landscaper. He did a wonderful job and was very professional.
Can you let him know to also remove grasses and weeds growing in some of the cracks on the sidewalk and driveway? Other than that, I am very happy!๐
Thank you!๐๐ท
Iโm happy to hear that our team provided you with excellent service, Judith. Weโll make sure the entire team at LawnStarter receives your feedback โ theyโll be thrilled to hear your kind words. Also, we highly recommend sending your pro a direct message through the app regarding your request or you may reach out to our customer support at [email protected] so we can further assist you. Thank you and have a lovely day!
I had my grass cut for the first time today by James from LawnStarter. He did a great job. My grass was pretty high as this was the first cut of the season. It looks well maintained. He came on the day promised and alerted me that he was on his way. Great job!
John, we'll be sure your praise reaches James! Thanks for taking the time to support LawnStarter with your kind review, we truly appreciate it.
Brandon came by cut our grass, did a great job & reasonable.We will be using him again
See you in 2 weeks
Hello! Thank you for your review, Carol! We are very happy to hear that you are satisfied with the service and are spreading the word about it. We appreciate your feedback and we look forward to serving your lawn for many years to come!
Gregorio's crew came out cut, and trimmed yard. Cleaned sidewalks, driveway and street like professionals that they are. Very nice job and I know my yard is in good hands next week. Thank you!
Thanks for reviewing Gregorio's lawn care work, Brett! It's always good to hear about our providers doing good work. And if you ever think of a way that we can improve our service, definitely let us know through the app.
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- SmartCustomerโs sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Itโs always amazing to hear that weโve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you, Tatiana.